I went over to my friend's apt to fix his VP200 (my very first time seeing and fiddle with VP200!!!). I got it figured out when I tried to change his network speed because he have Road Runner Lite. I called VP tech service through VP200 and explain to tech that I need password to unlock the VP200 network setting. She immedialy gave me the password and I hung up and got network setting unlocked then changed the speed. It didn't work well so I called Road Runner and asked the Sale dept to compare my account to his account. I was told that my RR is 7.0mbps while his is 1.5 mbps. He offered me to upgrade to RR Turbo (15mbps) just for $13 month more. So I asked my friend if he want upgrade. He said yes yes go for it. I went ahead and authorized upgrade for him. finally I went back to his VP200 and changed the network speed to 384 download, 256 upload. It ran really slick now and he's very happy man.
Luckily the VP tech service quickly give me password and I told my friend to keep it in safe place so If need make adjustment on VP200, use that password. My friend admitted that I'm one of the best technican guy than VP installer. He said that the installer don't know how to fix those thing like I do. He asked me why don't you get Sorenson VP installer job. I told him no because it would take away my time for family.
I'm glad that Sorenson aren't tight lipped on password for setup. I would be pissed if they do..
Catty