911 Operator: What's your emergency?
Neighbor: I have this is, uh, the (silence; redacted) in the Isleworth subdivision. I need an ambulance immediately. I have someone down in front of my house. They hit a pole. I came out to see...
Operator 1: Is it a car accident sir?
(inaudible; talking in background)
Operator 1: OK, sir... Sir, is it a car accident? Hello? Sir? Hello?
Neighbor: Hello? Yes.
Operator 1: Is it a car accident, sir?
Neighbor: Yes. It's a car accident. Yes. I need you. Yes.
Operator 1: OK now are they trapped inside of the vehicle?
Neighbor: No, they are laying on the ground now.
Operator 1: OK, stay on the line for medical. Don't hang up, OK? And it's in front of your house, correct?
(inaudible)
Operator 1: OK.
(dialing)
Neighbor: (To someone else) Hey get some water.
(ringing)
Operator 1: OK, sir, medical is on the line, sir, OK?
Operator 2: Fire rescue...
Operator: (inaudible)
Operator 2: What's the address?
(silence; redacted)
Operator 2: ... Isleworth, correct?
Neighbor: Yes, Windermere, Florida. In the Isleworth subdivision.
Operator 2: What happened; what's wrong?
Neighbor: I have a neighbor; he hit the tree. And we came out here just to see what was going on. I see him and he's laying down.
Operator 2: You mean it was an auto accident?
Neighbor: Yes, it was an auto accident, yes.
Operator 2: OK. Is he outside or inside his car?
Neighbor: Uh… (silence)
Operator 2: Your phone broke up. I heard inside. Are you there? Hello?
Operator 1: Hello? Sir, are you there?
Operator 2: Yes, your phone broke up there. OK. Can you repeat your phone number for me in case…
(silence; redacted)
Operator 2: Is he unconscious?
Neighbor: Yes.
Operator 2: OK, are you able to tell if he's breathing?
Neighbor: Uh, no, I can't tell right now.
Operator 2: OK, all right, we do have help on the way. What color is his car, too?
Neighbor: It's a black Escalade.
Person in background: What's happened?
Operator 2: Is anyone able to open the door?
Neighbor: (mumbling to another person) We're trying to figure out right now.
Operator 1: OK, is he trapped inside the vehicle or is he on the ground?
Neighbor: (to someone else) No, we're trying to get the police here right now. We don't know what happened. We're just trying... We're figuring it all out right now. (inaudible) We're just... We're on the phone with the police right now.
(inaudible; breaking up)
Operator 2: Your phone's breaking up. Can you hear me, sir? OK, while I have paramedics on the way, I'm just going to stay on the phone with you. If you find out further, just let me know. I'm going to stay on the phone, OK?
(inaudible; breaking up)
Neighbor: Hello?
Operator 2: I'm here.
Neighbor: Yes.
Operator 2: OK. We got paramedics on the way, but I'm going to stay on the phone in case you do find out further, OK?
Neighbor: OK. OK, thank you.
Operator 1: OK, is he... Sir, is he on the ground or is he in the car?
Neighbor: Yes, he's... (inaudible; breaking up)
Operator 2: Hello, are you there still?
Neighbor: Yes, I'm still here.
Operator 2: OK, all right. You're phone's real staticky, but we're still here.
Neighbor: OK.
Operator 2: As soon as I know, I'll let you know how far away they are, too.
Neighbor: OK, OK. (inaudible)
Operator 2: Are you with him right now?
Neighbor: Yes, I'm with him right now.
Operator 2: OK, tell me how he's breathing, if you're able… (inaudible)
Neighbor: (mumbling)
(silence and background noise)
Operator 2: So he is breathing?
(silence)
Operator 1: Hello? Sir, are you there?
Operator 2: Are you able to hear me?
Operator 1: Hello?
Operator 2: I heard a click, but...
Operator 1: Yeah, I'm hearing that too. Hello?
Operator 2: Oh, his phone must have gone out of range.
Operator 1: Yeah.
Operator 2: It looked like he was on a house phone so when he went to the accident, he probably lost his connection.
(silence)
Operator 2: We do have help on the way. We should be there in just a couple of minutes.
Operator 1: OK. We're, we're, we're going too.
Operator 2: OK, appreciate that. Thank you.
Operator 1: You're welcome. Bye.