Dennis,
Why do you talk about things that you don't know about? The VRS interpreter at Sorenson only makes ONE call.
We're not saying that Sorenons solution is better than calling from a landline. Consider the following, though.
Typing on a tty and turn-taking (GA GA GA) eats up a lot of time. Using ASL on a VP is undeniably faster than turn-taking on TTY.
Another thing to remember...the emergency doesn't ALWAYS happen AT the VP user's address. So dispatching police and/or EMT to the address automatically might waste time.
Also...I have worked with a local 911 center to make sure their TTY response was up-to-speed. You should know that if someone calls 911 and doesn't say anything, they do not dispatch police there right away. It can take up to an hour for someone to arrive. However, if a deafie called 911 through Sorenson and relayed information about the location and nature of the emergency, if it is a TRUE emergency (as determined by the deafie's local PSAP) then someone would be dispatched much quicker.
Again...Sorenson 911 services aren't the best if the VP user is unconscious, but is very fast. Faster than any of their competition.
Also Sorenson RARELY has 5 minute wait time. AND Sorenson doesn't record 911 calls, or any other call for that matter.