MVP = Mobile Video Phone

Chevy57 said:
Brian, You may not need to contact CC (Customer Care) for changing new address.

E-911 / 10-Digit Number / Local Number Portability

You can learn how to update address and IP address. You can do to update new address if moving in. Remember to update your street address and your IP Address. Updating your street address is important so that if you call ‘911’, emergency help will arrive at the correct address. Remember also to update your IP address where you want to receive calls from people who dial your Purple Number.
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update ip address manually????? why not automate ip address update
 
LuciaDisturbed said:
Where's MVP?....nobody has gotten one and it's been over a year...NO one I know has one. What's up with that?
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Of course there are. It's been already begun it's phase on Beta testing to some loyal customers. It will be release this year...I can't say as of right now. This one goes for you too, Vampy.
 
HOVRS Rep-

I totally understand that MVP is undergoing beta test right now, but please understand how we are feeling about your product.

VamPyroX said:
After waiting another week, I contacted them again and they said that it would happen soon. that was over a month go.

I later found out from my friends that they've been waiting a year for their MVP. :(
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LuciaDisturbed said:
Where's MVP?....nobody has gotten one and it's been over a year...NO one I know has one. What's up with that?
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Oh, it's not even out yet?

Then why did all of these reps get our hopes up?
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It's like I said... they seem to be screwing us over and getting our hopes up.

Last September 2008, I saw a booth at a local deaf expo for MVP. Some of those who were visiting that booth... mentioned that they are still waiting for their MVP.
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I will have to agree with them. You guys keep brag and point that MVP will be the most exciting product that happened to our community ever since VP-200 came out... but doing all the talk and not doing the "act" is not going to help. You guys will need to understand what we see in this and will need to give us explaination why you guys choose to keep promote this product while you guys do not even know when it will come out.

Good example- Apple- they announced the product when its ready, and they set the date when people will get it. They may delay (rarely happen), but they never disappoint us. Your company, on other hand is different. Your comapny keep saying "Soon. Very soon" and that was almost a year ago! I kind of wished your company didnt announce MVP till they are ready, and apparently, they are still not ready.

thats my 2 cents.
 
Because rumors broken out and people begin to talk about it when when it's not even announced. We didn't make this happen. Rumors did. We had no choose but to tell them "soon" because no date was given at that time or announced for that matter. I was a customer once until I because a Rep, at first I had the same feeling as you guys, but by becoming a Rep I finally understood. I do however have MVP at my hand and it's a wonderful device I have ever seen. They promised to release this year and it will and that's our goal as a reps. We don't want to give you guys a defects device, now do we? MVP is near to its perfection. Give it time and and when that time comes, you will get it eventually.
 
Right, Nathan. They never announce it if MVPs are ready. Reps will contact clients for being ready to install MVP. Please don't ask Customer Care about MVP. keep quiet till surprise to get it.
 
Chevy57 said:
Right, Nathan. They never announce it if MVPs are ready. Reps will contact clients for being ready to install MVP. Please don't ask Customer Care about MVP. keep quiet till surprise to get it.
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Then why did they announce the existance of MVP, and that we will get one soon...no one I know has one yet...and what about the lines? Why do we need to ask 10 other Deafies to sign up for their own MVP, and then each of those 10 Deafies need to ask another 10 Deafies, and so on and so forth, so we can move up on the lines until we get to the top in order to get our own MVP? I don't get it. Why were the lines necessary? None of the other VP companies have done this. Why is Purple Communications doing this? What for? I do not understand. Please explain. I don't want to bother 10 Deaf people, and then have each of them bother 10 more Deaf people, just so I can have my own MVP (it does feel like I am bothering many people when I do this, and I don't want to bother all my friends...I care about my friends and I don't want to annoy them...their friendship is worth much more than a MVP, and I don't want to lose my friends), which I still yet have not gotten. I don't want to be rude. I actually have asked Purple Communications to take me off their list a couple weeks ago because I don't want to do all this. I prefer to just simply sign up for my own MVP, and then sit and wait for a little while, and then get one, than do all this. Anyway, can you please explain the whole purpose of those lines? What are they for? Why does Purple need those lines? Other VP companies have never needed lines. Why does Purple? What for? I do not understand. Please explain.

To compare: getting Sorenson VP-100 was quite easy. Yes, I know it is not a mobile VP, but my point was to compare how business was conducted in order to get a VP/mobile VP. It is different from Purple's in order to get a MVP. I only waited 1 week. I didn't have to ask any other Deaf people in order to get it. All I did was sign up on the internet, fill out all the necessary forms, and then sit back and wait (I have to say that I got the VP-100 quite late because I was not in a position to get one earlier when it first came out, due to housing issues that I had for about a year - therefore why I was able to get the VP quite quickly when I finally had an apartment of my own to call home - everybody had already gotten theirs). Within a week, I got an email from someone from Sorenson saying that they are ready to install it whenever I want them to, and we set up an appointment, and they came right away, and installed it. I did wait a long time to get my VP-200, but that was only because I hardly ever used my VP-100 due to poor picture quality from not having higher internet speed, and priority was given to those who used their VP-100 much more frequently, or so I was told. I have a VP-200 now and it has better picture quality and I didn't have to upgrade my internet speed at all and therefore I use it a lot more now. I don't have any other VPs from any other VP companies because I do not see the need for an extra one. One is enough for me.

But a mobile VP...that is an very awesome idea, but...the lines? Why? Asking other Deaf people, having them ask other Deaf people, etc? Why? It doesn't seem like it is really worth doing all that. I'll wait until MVP is actually out and people actually has it in their hands, and then I will sign up for it (if there are no more lines, otherwise, I won't bother to sign up at all - I don't have the patience and the motivation). Doing all this work just to get a MVP doesn't seem very appealing and doesn't seem worth it. Sorry, but no thanks.

All I wanna know is...where's the MVP and why doesn't a single Deaf person I know have one yet? That's what I am wondering about. Just 2 simple questions. Thanks in advance if you could answer those questions for us, Chevy.
 
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I have to admit, LuciaDisturbed, your post is the most awesome deep-thinking post ever! I never thought someone would spend time trying to help them come to the sense of what we are seeing.

Anyway, back to the point-

Because rumors broken out and people begin to talk about it when when it's not even announced. We didn't make this happen. Rumors did. We had no choose but to tell them "soon" because no date was given at that time or announced for that matter.
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They never announce it if MVPs are ready. Reps will contact clients for being ready to install MVP.
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I am not asking when I can get MVP, or when they can install, I am just asking why you guys choose to "show off" to the people. By showing off, I am talking about DeafNation Expo, MATA, etc. I remember going to one of those in california, and HOVRS even have a "VIP" room where people will see the preview of the product, MVP, and VideoSign 3.0. They were given t-shirt of "I have seen the future of VRS", and thats it. They didnt give us deadline so we assumed its pretty soon. That was almost a year ago. Do not blame the rumor, because in fact, it come from the original source, HOVRS. If you are blaming the rumor, then I can say you are blaming HOVRS.
 
LuciaDisturbed said:
Then why did they announce the existance of MVP, and that we will get one soon...no one I know has one yet...and what about the lines? Why do we need to ask 10 other Deafies to sign up for their own MVP, and then each of those 10 Deafies need to ask another 10 Deafies, and so on and so forth, so we can move up on the lines until we get to the top in order to get our own MVP?
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This certainly sounds like a pyramid scam... their way to collect our information so that they can spam us in the future?
 
VamPyroX said:
This certainly sounds like a pyramid scam... their way to collect our information so that they can spam us in the future?
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Come on Vamp...you are not serious are you? I myself work for HOVRS, if I didn't scam on AD, then why would we scam from HOVRS?
 
Well, the Purple Communications (HOVRS) staff told me that there are over 160 MVP beta testers at the moment but should be done in about a month to a next step, I believe. I am not sure how to qualify as a beta tester, anyway. On the other hand, I'm thinking of applying to work for them.
 
Wow I am speechless.

Nathan, he mean THIS! (see Attached)

Disappointing. I don't understand this. We are trying to voice our concern and feelings, and it seemed its not taken seriously. I guess it is going to be the same for the community.
 
NightwarriorJin said:
Wow I am speechless.

Nathan, he mean THIS! (see Attached)

Disappointing. I don't understand this. We are trying to voice our concern and feelings, and it seemed its not taken seriously. I guess it is going to be the same for the community.
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That's what I'm talking about.

What's the deal with being in line?
 
Purple Communications want clients to invite over 8 of your friends and families if acceptance and would get a free MVP.
 
NightwarriorJin said:
Wow I am speechless.

Nathan, he mean THIS! (see Attached)

Disappointing. I don't understand this. We are trying to voice our concern and feelings, and it seemed its not taken seriously. I guess it is going to be the same for the community.
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This rules doesn't work anymore. People who are the first in line will get MVP, but not anymore. Now all will qualify for MVP nonetheless of lines.
 
Nathan said:
This rules doesn't work anymore. People who are the first in line will get MVP, but not anymore. Now all will qualify for MVP nonetheless of lines.
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Okay... so, how long do we have to wait before we get our MVPs? I don't want to hear "soon". I want to hear something more accurate like "within 2 months" or something. :)
 
Nathan said:
This rules doesn't work anymore. People who are the first in line will get MVP, but not anymore. Now all will qualify for MVP nonetheless of lines.
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right, me said that many month back market ploy!
 
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