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- Jun 8, 2004
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Here's what happened.
Last week, Hubby noticed that there were three withdrawals from his business account that he just couldn't track down. He had the statements from the bank but they don't show details; just dates and amounts. So he went to the bank and requested a detailed print out, and a manager to assist him.
After reviewing the statements, and having the manager look deeper into the transactions, they figured it out. Sprint had made three automatic withdrawals for phone service payments from Hubby's business account, for over $500. Here's the problem. We don't have, we NEVER had a phone or account from Sprint. Also, the bank found out that the Sprint customer's name was not our name. It was a person we never heard of. That person was using our bank account!
Sprint paid back to our bank the last two withdrawals. But Sprint said the first withdrawal was made over 60 days ago and their policy is to not pay back anything over 60 days.
We say, huh? We are not customers with Sprint, never signed a contract with Sprint, so we aren't under Sprint's "policy." Hubby told them there is no 60-day limit on stealing.
Here is what you should know: Sprint admitted that they don't verify the bank information that their customers give them. The only thing they check is that there is money in the account. They don't care if their customer's name doesn't match the name on the bank account. They only care if they get the money, even if it doesn't belong to them. The Sprint manager said that to my Hubby. I heard their conversation.
Last week, Hubby noticed that there were three withdrawals from his business account that he just couldn't track down. He had the statements from the bank but they don't show details; just dates and amounts. So he went to the bank and requested a detailed print out, and a manager to assist him.
After reviewing the statements, and having the manager look deeper into the transactions, they figured it out. Sprint had made three automatic withdrawals for phone service payments from Hubby's business account, for over $500. Here's the problem. We don't have, we NEVER had a phone or account from Sprint. Also, the bank found out that the Sprint customer's name was not our name. It was a person we never heard of. That person was using our bank account!
Sprint paid back to our bank the last two withdrawals. But Sprint said the first withdrawal was made over 60 days ago and their policy is to not pay back anything over 60 days.
We say, huh? We are not customers with Sprint, never signed a contract with Sprint, so we aren't under Sprint's "policy." Hubby told them there is no 60-day limit on stealing.
Here is what you should know: Sprint admitted that they don't verify the bank information that their customers give them. The only thing they check is that there is money in the account. They don't care if their customer's name doesn't match the name on the bank account. They only care if they get the money, even if it doesn't belong to them. The Sprint manager said that to my Hubby. I heard their conversation.
... That's a no-no! it's your money. If all fails, threaten them by taking the matter to whatever the name of your Business Trading complaints office (we have 'Office of Fair Trading'/'Office of Consumer & Business Affairs' in Oz), or the local TV/Newspaper to publish your story.
