How do you deal with rude people when you are at the store or etc...
About several years ago, I went to Kaufmann's to buy a christmas gift for my mother who wants a ' Dicken Villiage set ' , there were serveral of them but with no prices on each of them, so I went up to this sale lady and asked her about the prices for those villiage and she walked by me to where it was at, and started talking so fast which I couldn't bearly understand her, so I told her ' I'm sorry I didn't get what you said because I'm Deaf ' and she looked at me by rolling her eyes and said, ' just a moment , Ill be right back ' so I stood there and waited for at least 30 mins or so, and then I was running out of patient since I was standing there so long , feel like an hour or so. so I walked around to find this sale lady and saw her at this counter by where the christmas things were at, and seeing her taken care of the customers who were paying for the things they brought....
I walked up to her and stood by the other customers waiting until she was done taken care of those customers, and when I notice she was looking at me and didn't say a word not even ' May I help you ? ' so I stood there very patient until the last customer was taken care of, then I said ' Have you found out about how much it cost ? ' and she looked at me and put her finger up and said ' just a second there ' and picked up the phone starting talking to someone which at that time I thought she was getting some information on the prices I asked...
Then more customers came by and she again took care of them first before me, I was getting a bit frustrated because I feel like I've been ignored or being treat differently....so I finally said ' excuess me madam I've waited at least an hour on the prices of those villiage I asked for, and it seem to me you are ignoring me because you are not given me any answer on what I asked for '.... She looked up at me and gave me a really dirty looks and said ' I don't have time deal with this right now ' and for a moment there I didn't quite understand what she meant by what she said so I said ' pardon me? deal with what ? ' She again looked at me and said ' I don't have time to deal with people like you ' and I said ' what people ?' and then she sighed and said ' people who can not HEAR ' and I started to get really upset and said ' I would like to speak to your manager or whoever is in charge ' right in front of the customers that were in line, she picked up the phone and talked to someone then hung up....
Then a few moment later , a man came down and wanted to know what was going on, then I asked ' are you a manager? ' and he nodded and I explained everything that had happened and what she did and etc.. at the same time I was really upset but trying to be calm as much as I could...He was surprised by the fact I wasn't taken care of as a customer and had spoke to this sale lady by moving her aside, and then a few moment later she walked out and the man told the customers to go to the next counter so he could take care of this customer ( which was me )....
The manager gave me a discounnted on those 2 villiages that I wanted, and even gave me a gift cert...I thought that was really nice of him!
Did any of you ever had someone this rude and how did you deal with it?...
About several years ago, I went to Kaufmann's to buy a christmas gift for my mother who wants a ' Dicken Villiage set ' , there were serveral of them but with no prices on each of them, so I went up to this sale lady and asked her about the prices for those villiage and she walked by me to where it was at, and started talking so fast which I couldn't bearly understand her, so I told her ' I'm sorry I didn't get what you said because I'm Deaf ' and she looked at me by rolling her eyes and said, ' just a moment , Ill be right back ' so I stood there and waited for at least 30 mins or so, and then I was running out of patient since I was standing there so long , feel like an hour or so. so I walked around to find this sale lady and saw her at this counter by where the christmas things were at, and seeing her taken care of the customers who were paying for the things they brought....
I walked up to her and stood by the other customers waiting until she was done taken care of those customers, and when I notice she was looking at me and didn't say a word not even ' May I help you ? ' so I stood there very patient until the last customer was taken care of, then I said ' Have you found out about how much it cost ? ' and she looked at me and put her finger up and said ' just a second there ' and picked up the phone starting talking to someone which at that time I thought she was getting some information on the prices I asked...
Then more customers came by and she again took care of them first before me, I was getting a bit frustrated because I feel like I've been ignored or being treat differently....so I finally said ' excuess me madam I've waited at least an hour on the prices of those villiage I asked for, and it seem to me you are ignoring me because you are not given me any answer on what I asked for '.... She looked up at me and gave me a really dirty looks and said ' I don't have time deal with this right now ' and for a moment there I didn't quite understand what she meant by what she said so I said ' pardon me? deal with what ? ' She again looked at me and said ' I don't have time to deal with people like you ' and I said ' what people ?' and then she sighed and said ' people who can not HEAR ' and I started to get really upset and said ' I would like to speak to your manager or whoever is in charge ' right in front of the customers that were in line, she picked up the phone and talked to someone then hung up....
Then a few moment later , a man came down and wanted to know what was going on, then I asked ' are you a manager? ' and he nodded and I explained everything that had happened and what she did and etc.. at the same time I was really upset but trying to be calm as much as I could...He was surprised by the fact I wasn't taken care of as a customer and had spoke to this sale lady by moving her aside, and then a few moment later she walked out and the man told the customers to go to the next counter so he could take care of this customer ( which was me )....
The manager gave me a discounnted on those 2 villiages that I wanted, and even gave me a gift cert...I thought that was really nice of him!
Did any of you ever had someone this rude and how did you deal with it?...
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@ nessdagreat,
@ Meg, boy you are one brave gal!
