Relay Opr Called Me Asshole!

I'm talking about inefficient as in it costs the state more money to have 3 relay providers instead of 1. The other 49 states only have 1 relay provider for their whole state (i.e., Oregon is Sprint, Washington is Sprint, Arizona is MCI, Nevada is Sprint, and so on. Most states have Sprint providing the relay service).

That means that the taxpayers have to pay more for relay, without any increase in efficiency or performance. I agree with Apathrev in regards to TTY relay not having much to compete over -- there's only so much you can speed up answering the phone, or type the conversation, or be a friendly and happy and pleasant relay operator.
 
opr0000m said:
Hello friends. Quite an interesting story I have to tell. Earlier this night, I dialed 711 , and reached Nordia Relay Svc (california). I asked the "agent" if he could connect me with the cust svc dept. and he told me he IS cust svc. So I proceed to ask "what is 800 nbr for bell relay canada". He told me more than what I had hoped. He said:

"Oh you work for xxxx relay company, you're one of those xxxx assholes, aren't you? Yeah asshole here's something for you, have a merry christmas asshole". HUNG UP ON ME.

Please EVERYBODY, BOYCOTT NORDIA!!! Never use nordia. They do not deserve ur business anyways. Spread the word to everyone that NORDIA = UNPROFESSIONALISM. OBVIOUSLY THEY ARE NOT KEEPING CONFIDENTIALITY, as this operator's statements INDICATE QUITE CLEARLY that someone is talking about calls, sharing info etc. Repeat: NORDIA DOES **NOT** BELIEVE IN CONFIDENTIALITY !

How would you feel if this happened to you? I now have less faith in Canada.
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I still think that this operator had a very bad day. You could try to call again after January 2nd. Maybe this time, the relay will be nice to you. Maybe, the reason was that her boss was too crabby or she had a big argument with his husband or getting divorced. Who knows.
 
Dennis said:
So, Richard, have you had a relay operator swear at you yet?
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Sure, a few times. Last time is was after I asked her if the relay company was hiring straight from the street because they dialed the wrong number.

Richard
 
Dennis said:
I'm talking about inefficient as in it costs the state more money to have 3 relay providers instead of 1.
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Yeah 3 is good eniff for a state like ours. Have you ever seen what California looks like on the map? Its a big state dude its not like a dot on the map like Rhode Island or Hawaii. We're within our very rights to have 3 providers and we can choose who we want to use than let the so called "Big Deaf Industry" tell us who to use.

So Dennis, California is a big state and it's proper to have the choice ourselves.

Richard
 
Nesmuth said:
Sure, a few times. Last time is was after I asked her if the relay company was hiring straight from the street because they dialed the wrong number.

Richard
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Did it even occur to you that perhaps the lines got crossed? I wouldn't blame the operator cussing you for that one. It's not like we have enough rude deafies to deal with already, but now someone such as yourself is joining in? See why I loathe my job?
 
I am sorry, I dont believe your story..


I dont have any problems with all relay services..

if you are making it up.. you are looking for trouble.. :D
 
Nesmuth said:
Yeah 3 is good eniff for a state like ours. Have you ever seen what California looks like on the map? Its a big state dude its not like a dot on the map like Rhode Island or Hawaii. We're within our very rights to have 3 providers and we can choose who we want to use than let the so called "Big Deaf Industry" tell us who to use.

So Dennis, California is a big state and it's proper to have the choice ourselves.

Richard
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Alaska, Texas, Florida, New York, and Illinois are being served by ONE relay company. "Big State" my butt.

I don't see how having 3 relay providers is a "good choice" that the "Big Deaf Industry" made, but heck, I no longer live in the San Fernando Valley so it's all yours to support. That the choice being made isn't being made by "Big Deaf Industry" it's being made by the hearing people in Sacramento as a political tool. I bet deaf people will be more upset to find out that they pay more money in taxes just because the state chose to have 3 instead of 1 provider.

In any case, I still don't believe that a relay operator went off the deep end and swore at a user. I bet you that every time someone says it happens, they never bothered to report it. I haven't seen any blogs by DoVIP so I can't vouch for any authenticity of his complaint, but I have seen others say so and I have never seen it reported on any FCC complaint lists.
 
I have never seen a relay operator do anything bad and the only time I have seen relay swear at a Deaf person was because that person Deaf himself was not treating the relay operator very nice at all and I told my friend, he is Deaf himself....that it was not very smart and the relay operator , of course lost the cool professional manner and was very mad with a good reason, of course what would you except if somebody was getting treated bad and that person tried all kinds of things to be nice then finally blows a hot temper. The relay operator hung up on him and then my friend Deaf himself got so angry and destroyed the public TTY and survillence cameras caught the whole thing. I was very embarrassed and he wants to fight with the police. I tried to tell him " Better not , no no your crazy " then he punch one of the police officers and they threw him in jail for destroying the TTY and fighting with the police. I got cut loose and went home and had a shot of liquor to calm myself down then I found out he fight crazy in jail and more time added to his jail stay then he finally go to court and the judge sentence him to 2 years probation, expensive fine and he apologized to the police officers etc. He was very lucky the judge did not throw the book at him and he got " kid's glove treatment " from the judge and the county prisoners pretty much tried to leave him alone but he keep causing trouble in jail . I tried to explain leave the prisoners alone and focus on yourself so he was lucky on that one too. The judge could see that he would not survive one day in the big house also he never had been in trouble with the police ever before too. He is still angry at the relay operator for putting him in jail and trouble with the police. I told him that it was not the relay operator's fault. It was completely his fault. Not relay operator's. He got so angry at me that we are no longer friends because of that. I have moved on and he has not moved on. That is all I can say about it and no names either.
 
Dennis said:
I'm talking about inefficient as in it costs the state more money to have 3 relay providers instead of 1. The other 49 states only have 1 relay provider for their whole state (i.e., Oregon is Sprint, Washington is Sprint, Arizona is MCI, Nevada is Sprint, and so on. Most states have Sprint providing the relay service).

That means that the taxpayers have to pay more for relay, without any increase in efficiency or performance. I agree with Apathrev in regards to TTY relay not having much to compete over -- there's only so much you can speed up answering the phone, or type the conversation, or be a friendly and happy and pleasant relay operator.
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Dennis, okay but California having a large deaf population notwithstanding, the presence of three companies in the state might be the reason we have good and efficient service here. Plus, I wouldn't think there'd be many more RO's spread out over these three companies than the number of RO's one company would hire and then see the service be degraded cuz, being the only company, there'd be no incentive to to provide and maintain this high quality of service. I don't know any of this for a fact; just thought it'd make sense....
 
I have several points :

1) dialing 711 in california will connect u with either NORDIA, MCI, OR SPRINT. when the call drops into the opr s screen, they will announce the company as "nordia ca", "sprint ca" or "mci relay opr" . they have to.

2) the scammers ur talking about are usually using STS , for STS fraud. these typically originate in the united states from say pay telephones, and STS fraud can also be extended to people who abuse the svc for making prank calls etc. the scammers , ie. nigerians, are exclusive to IP RELAY, and internet-protocol relay, because they are FREE. All current IP-RELAY type websites are run by hamilton, i711, sprint, nordia, at and t. etc. there is nigerian IP RELAY fraud in all companies. Also, any opr who has been 'in the business' more than a month probably can tell when it is a NIGERIAN FRAUD just by the way the number looks when the call drops into the screen. "OPR DAIL OPR DAIL XXX)XXX XXXX GAGA OPR DAIL OPR DAIL OPR DAIL PLZ HELLO GOOD DAY OPR DAIL GAGAGAGAGAGGAAGA"

why would the opr think he was helping? by blatantly insulting and cursing at me? No, that's not helping anything, not his job and especially not his company's image. to clarify, state relay is not plagued with the nigerian fraud callers. it is IP RELAY. this is because state relay calls would be easily traced by the FBI, and would be actually punished by the US government, since to make a state relay call u have to either be in or calling to the state relay's state, using a landline telephone nbr which is always traceable.

3) nordia does have an online relay svc, www.my-relay.com is run by Nordia, and i am assuming the my0-relay dot com operators are the same ones who do CRS.

4) YES, i did complain and I am contacting the FCC on dec 26 th. they were closed this morning, but I did speak with a supervisor at Nordia and they documented the info. The supervisor said "i'm not impressed". I also plan to contact the ATTORNEY GENERAL and CTAP. I think it's stupid.

5) i have no idea as to why the RO knew my occupation, other than the fact that i'm guessing he's relayed my calls before. i make and receive lots of calls to people who use tty / internet relay svc. being a RO, i oftentimes DO have the same customers, like in state relay (the vco callers i could probably know just by their voice) especially. I'm sure he has seen my phone nbr on his screen enough times. You really wouldn't want to know how the relay companies are run, to be honest. it's just the general public, a relay company will hire anyone who can type 50 words a min and work some hours, basically. no background check, no drug test. if you can pass a typing test you've got a job, though , and that is something to keep in mind :)

i hope i have clarified. i mean, i myself couldn't believe it after he said it. i was seriously asking myself "did i just hear what i think i heard?" . yes it was shocking , i don't even expect anybody else to believe it. what will matter, and of course prove this correct is the fact that nordia is looking into it, the fcc will get a complaint, probably the california attorney general's office too. they can't do this to people. it was immoral, it was stupid. CERTAINLY, it was illegal. the main point is that IT RUINED MY DAY OFF.

have a merry christmas everybody,
cheers.
 
the point of the msg was not to get sympathy, by the way. it was actually to let people know that this kind of thing DOES happen. if it was reported enough, it wouldn't happen. the point of posting it is to encourage everyone to report this kind of thing. i'm taking all the proper steps to get it to the proper authorities. i don't have what you would call 'proof' right now, i mean the only 'proof' i could offer you is a valid story because i didn't tape the conversation. it was the beginning of call setup and i had asked for customer svc, for an 800 number for bell relay customer svc, since they are based in canada and they have given me this info before.

the opr was not impersonating customer svc, because nordia works differently. they are an outsourced company, they're based in MONTREAL CANADA. when you call to nordia relay svc, and request customer svc, the opr is also trained in cust svc. they say "yes i am customer svc, how can i help u ". I guess it's the canadian work ethic or something heheh. try it for yourself, go to the crs home page and look for the nordia access number. ask for customer svc.

i do know the opr nbr began with an 8, i know the exact time i dialed into 711, and i provided nordia with the number i used to reach 711. with this info, they can trace the agent who took my call.

if the opr was having such a bad day, he shd have not gone to work. i've actually always preferred to use nordia rather than sprint or mci, because usually the operators seem a little more intelligent. more courteous..professional. "hey it's coming from canada, it has to be good". i guess i was horribly mistaken.

ps-don't believe the crap about transparency. nobody was "yelling foul", i know what i'm talking about... just trust me on that haha:)
 
I think you are going to all this trouble for nothing. I would be more concerned with breaking confidentality than with a relay operator that used bad language towards you. Here is what I think happened here that is I think you abused that relay operator with your attidute and the way you were and no, he was not wrong to snap at you if you were an asshole towards him. I think he did everything to be nice to you and why are you calling on relay there in the first place with Nordica if you don't like their business dealings? You could have chose another relay operator company. You may cry , point a finger and stomp the floor that the relay operator used a bad word. Un-professional , maybe but that relay operator is 100 % Human person with emotions and thoughts compassion and wants to help you. I think you are blowing alots of hot air which in the process people will end up hating you for what you have done to them than if it was an actual and real serious incidient like breaking confidentality and that kind of thing.
 
nobody was an asshole to the opr. nobody victimized the opr. it was a simple thing.

"i was wondering if you could give me the uh access number for bell relay canada customer service?"
"oh yeah you're one of those xxx guys, aren't you? yeah well merry christmas you asshole".

it doesn't matter if the opr has emotions, if the opr was professional this wouldn't have happened. What would cause the opr to become so emotional by my REQUEST for a TELEPHONE NUMBER????? i know so many people who work in relay. i'm sure that by time i've had about 500 calls come into my screen , i'm pretty desensitized to everything. try doing it 40 hours a week for a few months. i insult myself so much at work at the whim of fucking kids that it's not even funny. all day, all i do is cuss and swear, listen to people cuss and swear, i say everything. it's not a big deal if a request for relay access info was so difficult for him, i would hate to see him on a prank call having to say "the opr sounds gay". boy that would torture him to madness, and i'm sure one could expect some death threats from a person like that.

why is everyone being so sympathetic for this operator? it could have easily been anyone. I mean, to say "this opr has feelings too and ur an asshole" is absurd. i just asked for a phone number. THAT IS ALL I DID. Period! I mean, maybe he thought i was being prejudice towards canada or trying to patronize him or something? i have no clue. Also it is a business, this is bad business ethic and it's illegal. keep in mind that relay service is a federal service, the operator is to remain transparent. a request for a telephone number is not so horrible, i can tell you from experience.

the only purpose of me putting this on the forum is to let people know it's happening. that's the important thing. one person filing a complaint won't change anything (it might get an opr fired). but i mean, if people in general would report unsatisfactory things like THIS, they would occur alot less.

i'll let everyone know what happens. this happened just yesterday, mind you. more details to come.
 
opr0000m said:
the point of the msg was not to get sympathy, by the way. it was actually to let people know that this kind of thing DOES happen. if it was reported enough, it wouldn't happen. the point of posting it is to encourage everyone to report this kind of thing. i'm taking all the proper steps to get it to the proper authorities. i don't have what you would call 'proof' right now, i mean the only 'proof' i could offer you is a valid story because i didn't tape the conversation. it was the beginning of call setup and i had asked for customer svc, for an 800 number for bell relay customer svc, since they are based in canada and they have given me this info before.

the opr was not impersonating customer svc, because nordia works differently. they are an outsourced company, they're based in MONTREAL CANADA. when you call to nordia relay svc, and request customer svc, the opr is also trained in cust svc. they say "yes i am customer svc, how can i help u ". I guess it's the canadian work ethic or something heheh. try it for yourself, go to the crs home page and look for the nordia access number. ask for customer svc.

i do know the opr nbr began with an 8, i know the exact time i dialed into 711, and i provided nordia with the number i used to reach 711. with this info, they can trace the agent who took my call.

if the opr was having such a bad day, he shd have not gone to work. i've actually always preferred to use nordia rather than sprint or mci, because usually the operators seem a little more intelligent. more courteous..professional. "hey it's coming from canada, it has to be good". i guess i was horribly mistaken.

ps-don't believe the crap about transparency. nobody was "yelling foul", i know what i'm talking about... just trust me on that haha:)
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what is svc ??
 
The only thing I can think of is the relay operator thought you were a Nigerian scammer or something similiar like that and the relay operator was trying to protect the Deaf community from those scammers. That is another thing to re-consider. I still think you are blowing alots of hot air for nothing. I think you owe the relay operator an apology because he was trying to protect the Deaf community.
 
Wrong response, Heath; you are not Carnac the Magnificent!
 
A relay operator would not use profane language for no reason and he thought that the person was a scammer. That is my point and relay operators from different companies that I have used are all professional and show respect. I never had any problems with them at all. Merry Christmas :)
 
I have never seen a relay operator swear without a good reason. Nobody likes being swore at , especially when it is direct and personal. For the most part, relay operators are very professional. :) :thumb:
 
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