Oh my goodness, that's just ridiculous what the counter lady said. It does seem as though she just wasn't aware that you folks who needed captions or sound turned up are deaf. I hope you explained loud and clear your needs!
I've observed that the waiting room TV's seem to be more of a convenience for the staff than the people actually waiting in the waiting room. I can understand keeping the volume low but I cannot understand refusing to turn on the captions.
...she "fooled around and fooled around" with the remote...then said she would have to get somebody else to do it. I told her that I could and she replied "sort of snotty"...that customers were not allowed to use the remote...say what?........all boiled down to the Lady not having one iota how to do it and felt 
that a Deafie did!....
So that mean the doctor office that you contracted or any other places are not deaf friendly. Geeze. Can you go to another doctor's office hoping that this place is deaf friendly? It would be great if the receptionist or someone put on CC at all times especially in waiting rooms. It will help to pass the time while waiting. The receptionist is so dumb that she thought that you should be able to hear with hearing aids. Geeze.
Bingo!!!!
IPad or Smartphone while passing the time or read a book, even magazines.
There are times I take the crossword puzzles book find the right words while I am waiting for the doctor's call. Maybe it is better than watching the T.V. if the receptionist refuse to hand you the remote.
The receptionist is audist.
