No one in Texas wants to hire an interpreter!

Before you judge on Texas. I do not have problem with interpreter when I went to get my eyes exam and in hospital.

You need to know which interpreter service's telephone number that you're able to hand to them where they will reach it for you.

I have given them the business cards with the phone numbers of ALL THREE MAJOR INTERPRETING AGENCIES and even the one minor interpreting agency here in SAN ANTONIO. They still refuse to pick up the phone, call them, and hire an interpreter for me, or they will initially get an interpreter, and then when it gets closer to the date of my appointment, they change their mind, call and cancel the interpreter services, and then call me and tell me that they have cancelled my appointment because they don't want to pay for or get an interpreter for me...both scenerios have happened to me! I even give them the email addresses, I give them all the damn information that they need to get an interpreter, I even make it so easy for them, and they still refuse. Hence, it is not my fault on my end. The problem is on THEIR END. I HAVE GIVEN THEM THE DAMN NUMBERS ALREADY OVER AND OVER AGAIN! I KNOW ALL THE NUMBERS AND I GIVE THEM ALL THE NUMBERS! I MAKE IT SO EASY FOR THEM TO REACH THE INTERPRETING AGENCIES! So, whose fault is it? THEIRS! Not mine! I'm not as dumb as you think I am. The doctors are the ones who are dumb, not me. They also just don't care. Plus, you live in an entirely different part of the state far away from where I am, if I remember correctly...you live near or in Dallas or Fort Worth, right? I am WAY DOWN SOUTH, in San Antonio, about only two fucking hours from the coast and only three fucking hours from Mexico! So, you probably have better services in Dallas/Fort Worth. I live in San Antonio. Maybe you should start paying a little more careful attention to the area under people's avatars where it says what location people are from...my location says San Antonio.
 
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Have you try one in Austin? Austin has the excellent interpreter services as well as the hospitals around TSD.

I do not live in Austin. I live in San Antonio. Go look on the map. I am an hour south of Austin, and I have no plans of moving to Austin.
 
I don't even know where.

I have had my fiance's boss, who does ADA consulting, call my doctors and tell them that their refusal to hire an ASL interpreter is against the ADA law and a violation as well, and they still don't care. Why bother? I've been putting so much energy into trying to get the damn doctors to comply with the ADA laws that I'm so tired a lot of the time. And I fail. Every time I try to get a doctor to comply with the ADA laws, it always results in an EPIC FAIL. I feel like an EPIC FAIL every time I am denied interpreting services. I try to fight for my rights, and I lose every time. This is too much bullshit for me to handle, and I just want them to just fucking comply and see me and do what they need to do to fix what the fuck is wrong with me, so that I can have a better quality of life. I feel like I am being neglected every time the doctors refuse to hire interpreters and refuse to see me just because I am deaf, even if I try to meet them halfway, offering to write on paper, giving them numbers to all 3 major interpreting agencies here in San Antonio, I give them the business cards with all the phone numbers and email address and other important information, and they still don't care. They probably toss the business cards into the trash as soon as I walk out of the clinic. I even call far in advance before my appointments to tell them I need an ASL interpreter, like more than two weeks in advance, and they still won't hire one. I am not like one of those deaf people who say nothing and then show up on the day of the appointment and demand that they get an interpreter OMGZ RIGHT NOW THIS SECOND! because I understand that there is an interpreter shortage and that you can't just get an interpreter to come on the day of the appointment, that you can't just conjure an interpreter out of thin air (some deaf people actually expect them to conjure an interpreter out of thin air as if it's magic) and scream and say "you are violating the ADA laws", I always call far in advance, give them ALL the info they need in order to contact the agencies, explain how to get one, etc. I don't make them search for an interpreter because they don't know where to get one...I try to make it easy for them to find an interpreter by giving them the business cards of all 3 major interpreting agencies here in San Antonio, and let them pick which agency they want to use. And still, they refuse. I just don't get it. Why are the doctors here in Texas such assholes? I only have ONE doctor that is not an asshole, all the rest are assholes who think that it is their right to refuse to provide an ASL interpreter to any deaf patient and even refuse to allow me to use paper and pen to communicate. It seems like they just don't want to have anything to do with the deaf people. It's really frustrating. I feel like an epic fail right now because I can't get specialists to see me just because I'm deaf. Some times I even wish I was hearing so I wouldn't have to deal with this bullshit, it's so exhausting. (no, I do not mind being deaf, it's just that sometimes it makes some things difficult).

so your fiance's boss does ADA consulting... and he gets ignored by doctors? Is he doing anything else more for you?
 
so your fiance's boss does ADA consulting... and he gets ignored by doctors? Is he doing anything else more for you?

His boss is a she. She would call my doctors, explain the ADA laws to them, tell them that they are required by ADA laws to hire interpreters for the deaf, get them to comply with the ADA laws, and then two days the stupid doctors would change their minds again and have their receptionists call me and tell me that they have cancelled my appointment AGAIN (which I have made two weeks in advance and sometimes even up to two to three MONTHS in ADVANCE due to some doctors' schedules being so booked full) because they decided that they do not want to hire/pay for an interpreter after all. It's just a big fat shitload of bullshit. It's not my fiance's boss's fault at all. It's the doctors. They either don't want to pay for an interpreter or they just can't be bothered to hire one, they just don't care what the ADA laws say and they don't care what she says, either. They do not seem to care about liability.
 
His boss is a she. She would call my doctors, explain the ADA laws to them, tell them that they are required by ADA laws to hire interpreters for the deaf, get them to comply with the ADA laws, and then two days the stupid doctors would change their minds again and have their receptionists call me and tell me that they have cancelled my appointment AGAIN (which I have made two weeks in advance and sometimes even up to two to three MONTHS in ADVANCE due to some doctors' schedules being so booked full) because they decided that they do not want to hire/pay for an interpreter after all. It's just a big fat shitload of bullshit. It's not my fiance's boss's fault at all. It's the doctors. They either don't want to pay for an interpreter or they just can't be bothered to hire one, they just don't care what the ADA laws say. They do not seem to care about liability.

is she a lawyer? she can simply write a letter of warning.
 
Lucia... I would have quoted your OP... But as you know you are famous for making Loooong post! :giggle:


Anyways...

Next time you make an appointment. Empathized the fact that you need an interpreter. (again)

The only reason why the doctor is allowing this to happen. Is because he "knows" You will not make waves! Or report him!!

Be strong and give that ass a shock!! Call and report him. Being shy in public is much better than, being humiliated and turned down, by a physician that refuses your rights.
 
Lucia... I would have quoted your OP... But as you know you are famous for making Loooong post! :giggle:


Anyways...

Next time you make an appointment. Empathized the fact that you need an interpreter. (again)

The only reason why the doctor is allowing this to happen. Is because he "knows" You will not make waves! Or report him!!

Be strong and give that ass a shock!! Call and report him. Being shy in public is much better than, being humiliated and turned down, by a physician that refuses your rights.

I always tell the receptionist or the person at the doctor's office who answers the phone, when I call to make an appointment, that I need an ASL interpreter, that I am deaf and cannot read lips nor understand speech (and I do not even mention my CI) and that the only way to communicate with me effectively is to get an ASL interpreter, and I am always VERY helpful and I always meet them halfway by providing the phone numbers to all the interpreting agencies here in San Antonio (we have 3 major and 1 minor agencies) and I let them choose what agency they want to use.

Even if I report the doctor, I still won't get to see the doctor. I don't want to go to the NEWS station and have my face on TV. Despite the fact that I am quite outspoken here on AllDeaf, I have stage fright, literally, and will NOT speak in front of many people, I would rather run and hide. It's easy to be outspoken on the internet, but TV and public speaking? HELL NO. Being on TV and public speaking would give me a heart attack. Writing is less scary than being in front of a camera.

I've reported the doctors to my fiance's boss who does ADA consulting, and, as you can see by my earlier posts, that was quite useless...not her fault, but rather the doctors' fault, the doctors always either stand their ground, refuse, or they will agree to hire an interpreter, then two days later turn around and change their minds and cancel the interpreting service and cancel my appointment. It's gotten to the point where doing anything is just useless. It seems like the ADA laws has no ground here in Texas or something like that. I don't know. Maybe Texas is exempt from the ADA laws. I don't know. I've lived here only three years, but have no intentions of leaving Texas as I am not going back to the frigid climate ever again no matter what. If it weren't for the warm climate here in Texas, I would never leave the house ever, just because I really hate being cold. The cold hurt my bones. If I was still in Wisconsin or Minnesota I would NEVER leave the house EVER from the months of October until late May, and I'm not kidding. I'm not agoraphobic, I just can't tolerate the cold at all. When they change their mind and cancel appointments they waste a lot of time...most of the appointments to see a neurologist or a rheumologist are often booked up to two or three months in advance. I call, make an appointment, request that they hire an ASL interpreter for me, they don't object and they say "sure" and then two to almost three months later (a few days before I am to see the doctor) they call me and tell me they have cancelled my appointment because they do not want to hire an interpreter...I then call my fiance's boss to get them to comply...she gets them to comply, we set up a NEW appointment where I again have to wait ANOTHER two to three months later to see the same doctor...then two days later they change their minds and call me and tell me they don't want to hire an interpreter after all even if it's against the ADA laws and therefore have cancelled my appointment ALREADY (without even asking me if I would instead bring a paper and pen?! I have even offered to do this and they still refuse) and that is a lot of time LOST from their bullshit. Getting in to see a specialist is not easy, and it gets complicated when I ask for interpreter services, and you factor in the fact that specialists are often booked 2-3 months in advance. I can't just turn around and make a new appointment and expect to see them in a week or two. It's not that simple. I suspect that they can afford the liability and therefore just would rather spend the money on a lawyer to win the case in court which would be more expensive than it would be to just hire an interpreter for ONE FUCKING HOUR - because they do not want to deal with a deaf patient. All I fucking ask is for one fucking hour, and they would rather spend days in court fighting to deny my rights to an ASL interpreter. This is just really stupid. I have even THREATENED to go to court over this, and they just don't care. They go, "well, I'm sorry for the inconvenience but the doctor does not want to get an interpreter so your appointment has been cancelled" and I tell them that "IT IS AGAINST THE ADA LAWS" and that deaf people can sue the doctor for that and make them lose their jobs and that I can report them and they are still like "I'm sorry but your appointment has been cancelled" and they just don't care. They're apathetic. When they call me either on VP or via Relay to tell me my appointment has been cancelled, the VRS interpreter's body language indicates to me that the person on the other end just does not care - the interpreter's face has a flat "I do not care" tone to it indicating apathy, and via relay either a flat tone or an irritated tone or loud sighs are indicated. I get mad and tell them that what they doing is illegal, and I still get apathetic responses. I even go as far as to tell them to please allow me to see the doctor as previously scheduled and that I can bring paper and pen (I can write quite well) and they still tell me "no, your appointment has already been cancelled and the doctor will not see you at all". What am I supposed to say now? I have said every kind of legal/ADA/legal action-related threat that I can think of that has to do with ADA laws, and it still does not scare them into getting an interpreter.

What I don't get is that I live in a largely Spanish-speaking city where Spanish interpreters are often needed and often provided whenever a Spanish-speaking patient needs one, but when a Deaf patient that uses ASL needs an ASL interpreter, they just flat out refuse to provide the Deaf patient with an ASL interpreter. What's up with that?
 
lol... why not ask her for service? pro bono stuff, you know.

As I have already said, she's not a lawyer.

Unless you mean free interpreting services? I really don't think she would go for that. I think it would be considered unethical to do that, I am pretty sure, to provide interpreting services to doctors for ONE deaf person while charging doctors for interpreting services for OTHER deaf persons. She is VERY VERY VERY strict about ethics in interpreting and in business. Reba, care to chime in on this?
 
Maybe Texas is exempt from the ADA laws.
ADA is a federal civil rights law enforced and dictated by Department of Justice. no state is exempted from it. however - the problem with ADA law is that it's not strict enough. It's somewhat loosely interpreted. In short - what your doctors did was not technically illegal but borderline illegal. This definitely warrants a complaint. That's all however..... it's a difficult and slow process.... unless you have a lawyer or public attention.

What I don't get is that I live in a largely Spanish-speaking city where Spanish interpreters are often needed and often provided whenever a Spanish-speaking patient needs one, but when a Deaf patient that uses ASL needs an ASL interpreter, they just flat out refuse to provide the Deaf patient with an ASL interpreter. What's up with that?

because your Spanish community is large and has a political representative with significant influences. I guess the deaf community within your area is very small with no political representative and no significant influence. :(

sometimes that's why it's usually lot easier for deafies to live in big city. but this does not mean you should move to big city nor give up. You must make example out of them. :mad2:
 
ADA is a federal civil rights law enforced and dictated by Department of Justice. no state is exempted from it. however - the problem with ADA law is that it's not strict enough. It's somewhat loosely interpreted. In short - what your doctors did was not technically illegal but borderline illegal. This definitely warrants a complaint. That's all however..... it's a difficult and slow process.... unless you have a lawyer or public attention.



because your Spanish community is large and has a political representative with significant influences. I guess the deaf community within your area is very small with no political representative and no significant influence. :(

sometimes that's why it's usually lot easier for deafies to live in big city. but this does not mean you should move to big city nor give up. You must make example out of them. :mad2:

The deaf community here is small? Move to a big city?

I am ALREADY living in a RIDICULOUSLY HUGE city. The Deaf community here is HUGE, very large. Hell, we even have a large part of the Deaf community here that uses LSM in addition to ASL. WE have TAD, NAD, NEAD, CSD, and a whole bunch of other Deaf organizations that I am not able to remember at the moment and my fiance has already gone to bed so I can't ask him. I live in San Antonio which is about 3 times the size of Milwaukee. It is so huge that it takes me TWO hours on the public transit bus from just from the north side of San Antonio to the south side. And that's one way, using the 551 looper-skip bus (A express bus that only stops at every other bus stop instead of every single bus stop along the way). We have a very large Deaf community here. We have two Deaf bowling leagues just on the northeast area of San Antonio alone. We have THREE MAJOR ASL interpreting agencies and one minor ASL interpreting agency. So, San Antonio is a VERY LARGE CITY. I grew up in Milwaukee from the age of 4 until I was 21, and that was a BIG city, with ample public transit (Hear Again can vouch for this) and a VERY sizable deaf community as well. But it only takes an hour to get AROUND the city on the bus, and no more than 2 buses. Here, it can take up to 4 buses or even more just to get to somewhere. It's the "NYC" of Texas. When I first came here, I was shocked at how large San Antonio was, and when I attempted to get around the city using only the bus, I found it quite difficult and exhausting due to the size of the city. San Antonio is a very overwhelming LARGE city. We have one Army base and two Air Force bases right here in San Antonio as well as Camp Bullis and Camp Stanley (military training camps) just outside the city. We have an International airport, and it is quite large. We have Six Flags Fiesta Texas, Sea World, and we also have Schlitterbahn Park just outside the city (which I have to brag is the best damn water park in the U.S.). I'm surprised we don't have a Disney theme park here yet. San Antonio is so large, that all the public schools in the entire city has been split up into so many school districts. Milwaukee had only one district - Milwaukee Public Schools. Here...it's NEISD, ISD, and every other acronym that you can think of to call all the districts here in the city. We have several art museums as well as a natural science museum. The rush hour traffic here is WORSE than CHICAGO, and I have been through Chicago on a very frequent basis. It's insane. During rush hour, it takes me 45 minutes to get from Village Drive to my street, which normally should take only ten minutes. We have about 30 (my estimate) hospitals here in the city, including the BAMC hospital near downtown where their normal wait time in the ER is 12 hours. The nearest hospital that I go to, the wait time in the ER is 6 hours. In Milwaukee, I usually get into an exam room within 20 minutes. San Antonio is insanely and ridiculously huge that we seriously desperately need metro rail service, because the buses here are not enough. Chicago is lucky to have the EL. We do not have that. DC and NYC is lucky to have the subways, we do not have that. All we have are the crappy buses. We have about 20 cab companies here. We have the Riverwalk. We have 5 LARGE private universities, 5 community colleges, and one ridiculously LARGE public university (UTSA) with a medical school attached to it and MANY medical school campuses all over the northwest area of the city and many teaching hospitals connected to UTSA. We have two transplant hospitals. We have countless dialysis centers and blood/plasma donation centers. We have quite a few cancer hospitals. We also have a medical research center, the only one in the whole south Texas region. We constantly fly in patients from other areas of Texas on Medicaid and Medicare's money. In fact, the entire northwest area of the city is dubbed "Medical Drive/Medical Center area". We have our ghettos and we have our suburbs outside the 410 loop. With a city this size, normally getting ASL interpreting services shouldn't be such an issue...at least that is what I thought. I never had this issue back in Milwaukee and EVEN in St. Cloud, MN. St. Cloud is pretty SMALL. St. Cloud has a population of 59,107, and I had NO issues with getting an interpreter there at all, even at the university there. Milwaukee has 602,191 people and is only the 23rd largest city in the USA population-wise, and I had no problems getting an interpreter there, either. San Antonio has a population of 1,336,040, and is the 7th largest city in the U.S. and that's NOT including the suburbs at all, just what's in the San Antonio city limits, period, and I have the biggest issues in getting an ASL interpreter at all. It's insane.

So please don't tell me that it's easier to live in a big city. It is NOT easy. I have the worst time trying to get doctors to even think about hiring an interpreter for me. Most of the time, if I am only visiting the family doctor for, like say, I need birth control, I usually waive the interpreter because I already know the process and I have good writing skills and I already know enough about what I need that I'm able to get by without an interpreter, because I know it's useless and a waste of time to fight with the doctor to get an interpreter if all I need is some birth control. It's the other doctors that I have issues with, the specialists, that I want to have interpreters for, because in those situations I have multiple issues that I want addressed, the medical conversation is going to be in-depth, with medical words and phrases and terms, where I will often ask for definitions of, and if I have an interpreter present, it would make the appointment a lot easier, a lot more can be said, more issues can be addressed much quicker, we can discuss more in-depth of all my medical issues, the medical process can go much quicker, and I would be able to do all that in ONE HOUR...if I used only paper and pen, I would only be able to address one or two issues, I won't be able to get in-depth of all my issues, and I won't get the most out of the conversation that I have with my doctor, and the entire medical process can be drawn out and waste a lot of valuable time, simply because writing back and forth takes a lot longer and a lot more time than it would be if I had an interpreter present and I can just make my hands fly and say everything that needs to be said, putting me more at the same level as a hearing patient who can just flap his or her lips and say everything that needs to be said. Using only paper and pen would pull me way down and keep me way down (you could use the crab theory if you want) and total refusal to provide an interpreter just simply keeps me at the very bottom of the barrel, period. I fight for my equality as a Deaf patient and I lose every time, and I am very tired and sick of of it. :mad2:
 
Sorry, yes that is what I mean, they are bunch of volunteer attorney there assisting some of client that can't afford attorneys.


Jiro, thanks...I know what ACLU is...I really thought diehardbiker meant something else cause of the misspelling.
 
Lucia,

What about asking organizations for the Deaf in your area if they can make recommendations as to a doctor you could see? Perhaps a terp agency would be willing to provide this information as well?
 
I am so sorry to hear that you went thru terrible situation.
I agree with some aders.
Tell them that they are breaking the ADA law for refusing and providing you an ASL interpreter for your medical appointments.. and that you are seeking a lawyer. (Ask lawyers around to help you to find a free legal lawyer in your area.) Threaten them. I am sure that they will scare from you and they will provide you an ASL interpreter. I wish you a lot of luck, Lucia!!! :hug:
 
The deaf community here is small? Move to a big city?

I am ALREADY living in a RIDICULOUSLY HUGE city. The Deaf community here is HUGE, very large.

there you go. Deaf Community is your resource. Contact them. Use it.
 
and also contact your Congressman. just a friendly suggestion - I know you write a "novel" so please do try to keep your letter short and to-the-point.... 3 paragraphs at most with maximum of 6 sentences per paragraph. :)

Write Your Representative
 
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