Hamburger and 911

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Vance

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This is not April's Fool. This woman called 911 over a cheeseburger. It is real and funny. Read on:

Operator: "... dept, how can I help you?"
Woman: "Yeah, I'm over here...I'm over here at Burger King, over here in San Clemente."
Operator: Mmm-hmm.
Woman: Um, no, not San Clemente, I'm sorry, um I live in San Clemente, um, Laguna Niguel I think that's where I'm at.
Operator: Mmm-hmm.
Woman: I'm at a drive-thru right now.
Operator: Uh-huh.
Woman: I ordered my food THREE TIMES, they're mopping the floor inside and I understand they're busy, they've not even busy okay I've been the only car here. I asked them four different times to make me a Western BBQ burger. Okay and she's given me a hamburger with lettuce, tomato, cheese, onions. And I'm not leaving, I want a Western burger because I just got my kids from Tae Kwon Do they're hungry, I'm on my way home and I live in San Clemente.
Operator: Uh-huh.
Woman: Okay. She GAVE me another hamburger, it's wrong. I said 4 times, I said I want it, she said 'Can you go park out in front' I said NO, I want my hamburger RIGHT. So then the lady came to the manager or whoever she is and she came up and she said, um, she said um, 'Do you want your money back'. I said no, my kids are hungry and I have to jump on that 12 freeway. I said I am not leaving this spot, and I said I will call the police, because I want my Western hamburger done RIGHT. Now is that so hard?
Operator: Okay, what exactly is it you want us to do for you?
Woman: Uh, send an officer down here. I want them to make my order right.
Operator: Ma'am, we're not going to go down there and escort your Western bacon cheeseburger.
Woman: *pause* ....What am I supposed to do?
Operator: This is, this is between you and the manager. We're not going to force how to make a hamburger. That's why, that's not a criminal issue. There's nothing criminal there.
Woman: So I just stand here. So I just sit here and--
Operator: You, you need to calmly and rationally speak to the manager and figure out things between you.
Woman: She DID come up and I said, 'Can I please have my Western burger', she she said 'I'm not dealing with this' and she walked away. Because they're mopping the floor and [blahblahsomething i can't hear] they don't want to rush, they don't want to go through there....
Operator: Then I suggest you get your money back and go somewhere else. This, this is not a criminal issue. We can't go out there and make them make you a cheeseburger the way you want it.
Woman: *stunned* Well....that is, that, you're supposed to be here to protect me.
Operator: Well what are we protecting you from, a wrong cheeseburger?
Woman: No, it's--
Operator: Is this a HARMFUL cheeseburger or something? I don't understand what you want us to do.
Woman: Well--just come down here, I'm not leavin'!
Operator: No ma'am, I'm not sending the deputies down there over a cheeseburger! You need to go in there and act like an adult, and get your money back, and go home.
Woman: SHE is not acting like an adult herself! I'm sitting here in my car, I just want them to make my kid a Western burger--
Operator: Ma'am, here's what I suggest. I suggest you get your money back from the manager, and you go on your way home. Okay?
Woman: Okay--
Operator: Bye.

Source of transcript: http://www.livejournal.com/community/customers_suck/9865898.html?thread=107782826#t107782826
Source of Audio: http://www.sumama.com/misc/911_tape.wma

My favorite comment: Operator: Well what are we protecting you from, a wrong cheeseburger?

That is hilarious.
 
I don't think it's Miss*P because she don't have children. :mrgreen:
 
:ugh: Retarded woman at Burger King... probably a fat-ass chain-smoking, jesus-loving, elvis-loving woman in a 1980 sedan without windows that are covered with duct tape...
 
Just for the record, our department gets calls like this frequently. When I work overtime in our dispatch center, I take at least one of these kinds of calls every shift. Its generally over phone cards and not hamburgers. People also call 911 because of a parking complaint. I'd say many of our 911 calls are not really life threatening emergencies.
 
Taylor said:
Just for the record, our department gets calls like this frequently. When I work overtime in our dispatch center, I take at least one of these kinds of calls every shift. Its generally over phone cards and not hamburgers. People also call 911 because of a parking complaint. I'd say many of our 911 calls are not really life threatening emergencies.
Click to expand...


so what do you guys do when this happens? as people tend to "abuse" the 911 system... sheesh.. how do you make them learn their lessons not to do that??
 
Hey...no one messes with my burgers, either. ;) *shrugs* Seriously though, I guess frustration will make people take drastic measures.
 
FeistyChick said:
so what do you guys do when this happens? as people tend to "abuse" the 911 system... sheesh.. how do you make them learn their lessons not to do that??
Click to expand...

Our department has an 'always send an officer' policy. In this case, an officer would have been sent to a "customer management dispute". The officer would have told them the same thing that the above dispatcher did in regards to it being a civil matter and not a criminal matter.

One of the reasons we have to send an officer is people have varying degrees of 'emergency'. In the above case, the woman was upset enough to call 911 and believed she was having a dispute with employees at the establishment. In her eyes, she really did have an emergency. Because she beleived she had an emergency, an officer will be sent.

People are like that all over our city. In one neighborhood, an 'emergency' is 3 kids riding bicycles in the neighborhood because the caller thinks they are suspicious. Yet, less than a mile away, those residents only call 911 when somebody is shooting. The word 'emergency' is all relative to the person using it.
 
I remmy I used to work for DOD Police at the Otis ANGB in Mass and I received a phone call at my desk. This man wanted me to send the officer to his house cuz there was an emergency. I told him I am not the dispatcher but will forwarded the call to the dispatcher and I did so. Geez that was the only time it happened to me. Dunno why calling at my number instead the dispatcher number. Whacking my head.
 
*scoffs laughing* Pretty quite hillcouris issues "hamburger" complaint againist the resturant which wrong order! Made me lauff'n why necessary to call 911 for?
*scoff laughing*
 
:giggle: She has no sense common and I never think someone will call 911 for that burger. Wow! Yes, I think it is so funny and remind me someone.. heh ;)
 
*Dials 911* I want to report on this guy!

hamburgler.jpg
 
Taylor said:
Our department has an 'always send an officer' policy. In this case, an officer would have been sent to a "customer management dispute". The officer would have told them the same thing that the above dispatcher did in regards to it being a civil matter and not a criminal matter.

One of the reasons we have to send an officer is people have varying degrees of 'emergency'. In the above case, the woman was upset enough to call 911 and believed she was having a dispute with employees at the establishment. In her eyes, she really did have an emergency. Because she beleived she had an emergency, an officer will be sent.

People are like that all over our city. In one neighborhood, an 'emergency' is 3 kids riding bicycles in the neighborhood because the caller thinks they are suspicious. Yet, less than a mile away, those residents only call 911 when somebody is shooting. The word 'emergency' is all relative to the person using it.
Click to expand...

sheesh... :roll: ... so i am compelled to assume that you guys get maybe... 80%? of these "the boy who cried wolf" calls?
 
Taylor said:
Our department has an 'always send an officer' policy. In this case, an officer would have been sent to a "customer management dispute". The officer would have told them the same thing that the above dispatcher did in regards to it being a civil matter and not a criminal matter.

One of the reasons we have to send an officer is people have varying degrees of 'emergency'. In the above case, the woman was upset enough to call 911 and believed she was having a dispute with employees at the establishment. In her eyes, she really did have an emergency. Because she beleived she had an emergency, an officer will be sent.

People are like that all over our city. In one neighborhood, an 'emergency' is 3 kids riding bicycles in the neighborhood because the caller thinks they are suspicious. Yet, less than a mile away, those residents only call 911 when somebody is shooting. The word 'emergency' is all relative to the person using it.
Click to expand...
and yet, alot of people seems really retarded to understand the meaning of "emergency". :dizzy:
 
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