Update: This is what they said. I don't agree with them. I made an appointment with the deaf advocate next week to discuss about legal advice and see what happens from there.
It sounds like they don't want to report it to their own insurance company and send me a check from their own payroll. Also, I would have to pull $$ out of my pocket to get a rental car and they pay it back, I don't think so! I thought that usually the insurance company will PAY whatever the final repair costs after the car is out of the shop. Why does simple accidents cause so many problems, what a greedy world out there.
In order to resolve an accident claim, Northwest Center asks for at
least two estimates for repairs. You provided three - Thank you.
Northwest Center, naturally will pay you for repairs at the lowest
estimate ($1,861.56 the RS Auto Rebuild estimate) in the same manner
that you or me would get the repairs done at the lowest possible cost,
if NWC was not involved. We can send you a check after you sign an
agreement that this amount would satisfy all claims against Northwest
Center for damages. It would be your decision whether to actually
repair the car. If you do, of course, Northwest Center will also
reimburse you for the additional amount for car rental.