MVP blunder!!!!

qwerty123 · 05-16-2009, 08:45 PM

look here

Purple need wake up

Dear Mr. Chandler:
I am writing on behalf of Sorenson Communications, Inc. ("Sorenson"), to alert you to potential concerns regarding the practices of Purple Communications, Inc. ("Purple"). In particular, Sorenson has reason to believe that Purple is violating the Federal Communications Commission's ("FCC's") interoperability mandates, as well as requirements related to the National Do-Not-Call Registry. For example, Sorenson has learned that when users attempt to dial a Sorenson interpreter using the Mobile Video Phone ("MVP") distributed by Purple, the MVP will often "drop" the call before the Sorenson interpreter can answer. Sorenson notified Purple ofthis problem in a letter dated April 8, 2009 and explained that this flaw restricted users' access to Sorenson's service and/or degraded service quality to consumers seeking to use Sorenson's services in direct violation ofthe FCC's Declaratory Ruling governing interoperability.l The letter also noted that Purple should refrain from distributing additional MVPs until it can verify that Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities, Declaratory Ruling and Further Notice of Proposed Rulemaking, 21 FCC Rcd 5442, ~ 34 (2006) (FCC 06-57) (expressly prohibiting VRS providers from restricting access or degrading service) ("Interoperability Ruling").
2

the devices meet the FCC's interoperability requirements.2 Sorenson asked that Purple investigate the concerns raised by Sorenson and provide a prompt response to this concern. Sorenson has received no response, despite follow-up emails dated April 21 and May 1. Similarly, Purple has failed to respond to questions about its offer to register users' telephone numbers on, and remove numbers from, the National Do-Not-Calllist,3 despite an apparent prohibition against such practices.4 Sorenson first raised concerns about these potential violations in an email sent to Purple's counsel on December 17,2008. Purple has yet to provide any response, despite numerous follow-up communications, the latest of which was dated May 1, 2009. Given the lack ofresponse from Purple on these two important issues, Sorenson has no alternative but to bring these matters to the FCC's attention and ask the FCC to demand an explanation from Purple. IfPurple cannot demonstrate that it is complying with the mandates governing interoperability and Do-Not-Call registration, the FCC should take appropriate action against Purple. At a minimum, Purple should be required to In the alternative, Sorenson suggested that Purple should not seek reimbursement from the Interstate TRS Fund until it comes into compliance with its interoperability obligations. See Interoperability Ruling ~ 1 (any VRS provider that violates its interoperability obligations "will be ineligible for compensation from the Fund"). This is consistent with Purple's own position on the issue. See, e.g., Comments of Hands On Video Relay Services, Inc. in Support of Equipment Interoperability Requirements, CG Docket No. 03-123, at ii (Apr. 15,2005) ("VRS providers should not be entitled to reimbursement from the Interstate TRS Fund ifthey ... limit their users from accessing any other TRS service or provider."); see also letter from Francis M. Buono, Willkie, Farr & Gallagher LLP, Counsel to Snap elecommunications, Inc., to Marlene H. Dortch,
Secretary, Federal Communications Commission, CG Docket No. 03-123, at 3 (Sept. 4,
2007) (explaining that Snap did not seek reimbursement from NECA until it had
completed its testing and verified the interoperability ofthe Ojo videophone distributed by
Snap).
3 See, e.g., "Purple FAQs: Working With Local to-Digit Numbers," available at:
<http://www.purple.us/advisorieslfaqs.html> ("Q. How do I remove my local IO-digit
number from the National Do Not Call Registry? A. Simply contact Customer Care
and inform the representative that you wish to remove your Purple Number™, My IP
Relay Number™, or i711 Call Me™ number from the Do Not Call Registry and he/she
will do the rest.").
4 See Federal Trade Commission, "FTC Consumer Alert," Q&A Number 8,
available at: <http://www.ftc.govlbcp/edu/pubs/consumer/alerts/altl 07.shtm> (stating
"[t]he FTC does not allow private companies or other such third parties to register
consumers for the National Do Not Call Registry," and noting that "[c]onsumers may
register directly, or through some state governments, but never through private
companies.").

discontinue its illegal practice of registering (or deleting) users' numbers from the Do-NotCall list and should bring the MVP into compliance with the FCC's Interoperability Ruling. In addition, the FCC should consider prohibiting Purple from obtaining reimbursement from the Interstate TRS Fund unless and until Purple reforms its practices. The FCC should also consider pursuing an enforcement action against Purple for violations ofthe Do-Not-Call and interoperability mandates. Pursuant to the Commission's rules, this letter is being submitted for inclusion in the public record of the above-referenced proceeding.

Chevy57 · 05-16-2009, 09:50 PM

MOD, please remove out this thread above. I m not interesting to hear about it.

thechaostheory · 05-16-2009, 11:09 PM

So.. what? Leave him alone, he can say anything he want to say.

You just said that because you work for HOVRS, "I m not interesting to hear about it. "

kriistiix3 · 05-16-2009, 11:12 PM

Quote:

Originally Posted by Chevy57

MOD, please remove out this thread above. I m not interesting to hear about it.

Hahahaha, Chevy, you're hilarious. Not.

If you're not interested to hear this message, then why the hell are you reading this? Pathetic.

The OP is simply showing the message about MVP. If you're not interested reading, does that mean you can't read? Hmm... I'm dying to know.

If you really do work for HOVRS- you should be explaining the reason, not just "oh well, I'm not interested"

***Jolie77*** · 05-16-2009, 11:54 PM

Quote:

Originally Posted by Chevy57

MOD, please remove out this thread above.

The answer is - No. I'm not going to remove this thread out of view unless there's a flame war and engages into bashing, and all that stuff.

Quote:

Originally Posted by Chevy57

I m not interesting to hear about it.

That's fine. It is your choice to not to hear about it but let's get one thing straight -

Just because there are some members out there who happens not to be in favor of HOVRS, They still have a right not to be censored and share their differences of other VRS companies. This is a public forum which means members are invited to engage in a civil discussion about various stuffs. So, let's keep in mind - in consideration of other members - they are entitled to share their opinions.

For instance - There are different mobile/phone companies out there. Some have good/bad experiences with using AT&T and some others have good/bad experiences of using Sprint,etc. They also have a right to share their experiences/opinions against such said companies.

If you happen not to like it, you can either ignore it or engage in a civil discussion to share your experiences/opinions.

Thanks

RedWolf · 05-17-2009, 12:00 AM

qwerty, I can understand where Chevy coming from. This thread really not interesting him because it makes no sense to everybody. Why qwerty you had to bring problems in here anyway??? What do you have anything against Purple anyway??? Is this statement you provided is any of our business?? It is not our business to know what going on between Purple and Sorenson!! It is between them, NOT US!! Gosh, you really are against Purple so bad! You need to stop post this and cause problems for us. Like I said, ALL VRS need to get ALONG! What the hell matter with you anyway?!?!

Anyway, to let you know why Sorenson is putting this up because of the Do-Not-Call Registry...Customers wanted to have their numbers posted on do-not-call registry so people don't get their local numbers calling by those damn saleperson who calling about setting up pre-approved credit card. Purple may have reason not to respond because Sorenson is really aggravating them since last summer. Remember, last year when Purple says it will deliver during summer last year? Because of Sorenson!! Sorenson keep putting off the delivery of MVP so they keep cry-babying to FCC which that caused Purple to delay more before delivering MVP out to public. Then again during fall, Purple was planning to deliver but still postponed because Sorenson keep complaining about it to FCC more. So, Purple had to put it off even longer. Now, finally Purple can give out MVP last March. Now, look at you qwerty, you keep posting up information about what going on between Sorenson and Purple which it is NONE of our business! Give Purple a chance and work with people who need MVP! Give Sorenson a chance to work their own ideas such as so-called VP-300! Leave them alone! Gesh, what wrong with you?? I'm sorry I had to tell you the piece of my mind but this is the last time I had to give out my feeling about this. I'm sorry but I had to vent my feeling. Give them time and work it out. This really none of our business to know about their problem.

kriistiix3 · 05-17-2009, 12:54 AM

Quote:

Originally Posted by RedWolf

qwerty, I can understand where Chevy coming from. This thread really not interesting him because it makes no sense to everybody. Why qwerty you had to bring problems in here anyway??? What do you have anything against Purple anyway??? Is this statement you provided is any of our business?? It is not our business to know what going on between Purple and Sorenson!! It is between them, NOT US!! Gosh, you really are against Purple so bad! You need to stop post this and cause problems for us. Like I said, ALL VRS need to get ALONG! What the hell matter with you anyway?!?!

Anyway, to let you know why Sorenson is putting this up because of the Do-Not-Call Registry...Customers wanted to have their numbers posted on do-not-call registry so people don't get their local numbers calling by those damn saleperson who calling about setting up pre-approved credit card. Purple may have reason not to respond because Sorenson is really aggravating them since last summer. Remember, last year when Purple says it will deliver during summer last year? Because of Sorenson!! Sorenson keep putting off the delivery of MVP so they keep cry-babying to FCC which that caused Purple to delay more before delivering MVP out to public. Then again during fall, Purple was planning to deliver but still postponed because Sorenson keep complaining about it to FCC more. So, Purple had to put it off even longer. Now, finally Purple can give out MVP last March. Now, look at you qwerty, you keep posting up information about what going on between Sorenson and Purple which it is NONE of our business! Give Purple a chance and work with people who need MVP! Give Sorenson a chance to work their own ideas such as so-called VP-300! Leave them alone! Gesh, what wrong with you?? I'm sorry I had to tell you the piece of my mind but this is the last time I had to give out my feeling about this. I'm sorry but I had to vent my feeling. Give them time and work it out. This really none of our business to know about their problem.

He isn't bringing problems, he's just putting it in here what he heard. That's all and plus everyone has the rights to speak their own entitled opinions. It doesn't mean that he is against purple. He's just speaking from his own opinion. Think twice before you actually bash him.

Nathan · 05-17-2009, 12:59 AM

Quote:

Originally Posted by kriistiix3

He isn't bringing problems, he's just putting it in here what he heard. That's all and plus everyone has the rights to speak their own entitled opinions. It doesn't mean that he is against purple. He's just speaking from his own opinion. Think twice before you actually bash him.

Oh yeah he is actually against purple all right after all the posts he post.

And I don't need to think twice to bash him. His posts says it all with many negatives. You should know better.

RedWolf · 05-17-2009, 01:07 AM

Quote:

Originally Posted by kriistiix3

He isn't bringing problems, he's just putting it in here what he heard. That's all and plus everyone has the rights to speak their own entitled opinions. It doesn't mean that he is against purple. He's just speaking from his own opinion. Think twice before you actually bash him.

No, kriistiix, he been doing this more often posting stuff about Purple all the time. All he does he keep research stuff and find little evidence against Purple. He been doing this in other post and he been bashing against Purple. I'm really neutral between Sorenson and Purple because both of their products are great and I have nothing against both at all. The way he keep posting stuff, he find more evidences that Purple did something wrong, then he post stuff in here. He should become an lawyer or...maybe he should go lobbying in the Senate and possibly become a Senator and work against Purple. Come on, he been posting stuff against Purple. That's why Chevy or Nathan, or any other of Purple staff might not want to hear about his post. Because it is really their job that they work for Purple. They want to work for Purple, they need a job. If he keep posting stuff like that, then Purple goes out of business, then he is putting Chevy's or Nathan's job at risk. That's why they do not want to hear about this. I know it is his right to post it and everyone else want to hear about it but there is other people who read this, they will think that his post is really none of their business. Like I said, I am not defending both VRS, we all have freedom of choice what company they want to choose or hear from any VRS company. Why not qwerty find evidences against Viable? Do they have anything wrong about Viable? What about CSDVRS? Is it wrong for CSDVRS to use OJO while SnapVRS still giving out the same OJO? Why can't qwerty investigate against CSDVRS about the OJO? Hmm?? That why qwerty find anything against any VRS and he just criticize them. He's just a bad critic that just totally against Purple that he can find anything wrong with them.

thechaostheory · 05-17-2009, 01:18 AM

Quote:

Originally Posted by RedWolf

No, kriistiix, he been doing this more often posting stuff about Purple all the time. All he does he keep research stuff and find little evidence against Purple. He been doing this in other post and he been bashing against Purple. I'm really neutral between Sorenson and Purple because both of their products are great and I have nothing against both at all. The way he keep posting stuff, he find more evidences that Purple did something wrong, then he post stuff in here. He should become an lawyer or...maybe he should go lobbying in the Senate and possibly become a Senator and work against Purple. Come on, he been posting stuff against Purple. That's why Chevy or Nathan, or any other of Purple staff might not want to hear about his post. Because it is really their job that they work for Purple. They want to work for Purple, they need a job. If he keep posting stuff like that, then Purple goes out of business, then he is putting Chevy's or Nathan's job at risk. That's why they do not want to hear about this. I know it is his right to post it and everyone else want to hear about it but there is other people who read this, they will think that his post is really none of their business. Like I said, I am not defending both VRS, we all have freedom of choice what company they want to choose or hear from any VRS company. Why not qwerty find evidences against Viable? Do they have anything wrong about Viable? What about CSDVRS? Is it wrong for CSDVRS to use OJO while SnapVRS still giving out the same OJO? Why can't qwerty investigate against CSDVRS about the OJO? Hmm?? That why qwerty find anything against any VRS and he just criticize them. He's just a bad critic that just totally against Purple that he can find anything wrong with them.

Agreed. I love Sorenson and Purple products, they are great. It is good to have some competition between them. But... maybe Qwerty work for Sorenson and bashes on Purple?

RedWolf · 05-17-2009, 01:33 AM

You can see his post like:

http://www.alldeaf.com/deaf-products...al-report.html

http://www.alldeaf.com/deaf-products...ml#post1323310

http://www.alldeaf.com/deaf-products...ml#post1303077

Then until March 26 he post this:
http://www.alldeaf.com/deaf-products...ml#post1289946

Did it backfire on March 31st? I don't hear any blunder on that day.... You can see all his posts that he keep criticize against Purple post after post. I had enough hearing from him. If he keep posting crap about Purple again, I know where the ignore button is.

Jiro · 05-17-2009, 01:50 AM

Quote:

Originally Posted by RedWolf

You can see his post like:

http://www.alldeaf.com/deaf-products...al-report.html

http://www.alldeaf.com/deaf-products...ml#post1323310

http://www.alldeaf.com/deaf-products...ml#post1303077

Then until March 26 he post this:
http://www.alldeaf.com/deaf-products...ml#post1289946

Did it backfire on March 31st? I don't hear any blunder on that day.... You can see all his posts that he keep criticize against Purple post after post. I had enough hearing from him. If he keep posting crap about Purple again, I know where the ignore button is.

links are not working

RedWolf · 05-17-2009, 01:53 AM

There is another thing I want to add:
Remember this post?

http://www.alldeaf.com/deaf-products...s-z-340-a.html

ddd spoke against CSDVRS until John Harris himself, Director of Product Management, talking about breaking FCC rules regarding to proxy/gatekeeper. John asked him where the evidence about breaking FCC rules about using proxy/gatekeeper, but I guess ddd did not provide anything against CSDVRS. I guess ddd is another critic who would find anything wrong with CSDVRS. I guess ddd and qwerty would go together really great, criticizing against ALL VRS company. Go ahead qwerty, put them out of business but I know it will not going to work for you. All of the VRS will be helping the deaf community for a long, long, long time.

RedWolf · 05-17-2009, 01:54 AM

Quote:

Originally Posted by Jiro

links are not working

Hmmm, don't know why the links not working, but you can see his posts history in his profile, which it shows posts from him criticizing against Purple.

qwerty123 · 05-17-2009, 03:43 AM

Quote:

Originally Posted by RedWolf

Hmmm, don't know why the links not working, but you can see his posts history in his profile, which it shows posts from him criticizing against Purple.

redwolf what is your problem? mine profile not issue here cant run and hide the truth?

do not call registry not important

more important is drop svrs call from mvp

RedWolf · 05-17-2009, 03:55 AM

My problem is you keep criticizing against Purple you always finding mistakes that Purple makes. That's is my problem with you. You always against Purple. What is your problem with Purple??

qwerty123 · 05-17-2009, 03:57 AM

Quote:

Originally Posted by RedWolf

My problem is you keep criticizing against Purple you always finding mistakes that Purple makes. That's is my problem with you. You always against Purple. What is your problem with Purple??

not follow fcc rules force redirect calls

RedWolf · 05-17-2009, 04:00 AM

Quote:

Originally Posted by qwerty123

not follow fcc rules

So what??? Who cares about FCC rules?? Sorenson kept bugging FCC about Purple that keep delaying MVP for 2 freaking years. That kept alot of deaf customers waiting for too long because of Sorenson. That's Sorenson's fault for putting off their delivery and causing them to lose Purple's deaf customers. That's really aggravating because of them! Sorenson need to stop and get along! Geesh!

But this letter is addressed to Mr. Chandler....Is there anyone name Mr. Chandler in AD? NO! Then this is not addressed to us and it is NONE of our business!

Nathan · 05-17-2009, 07:58 AM

Quote:

Originally Posted by Jiro

links are not working

Mine same.

JClarke · 05-17-2009, 08:10 AM

Quote:

Originally Posted by qwerty123

not follow fcc rules force redirect calls

The whole point of this thread, let me ask you a very simple question...

..are you the CEO of Purple Communications?

.....I think..not.

zerodog · 05-17-2009, 08:30 AM

For those people doesn't care about FCC. Well you should CARE! The reason that doesn't have Sorenson bug FCC. The FCC has state and clear about their policy about it.

Again...

qwert has link from FCC and it isn't fake. FCC stuff is no joke. If FCC is like SO what... mean we will never have HSI at first place and the videophone

Nathan · 05-17-2009, 08:40 AM

Quote:

Originally Posted by zerodog

For those people doesn't care about FCC. Well you should CARE! The reason that doesn't have Sorenson bug FCC. The FCC has state and clear about their policy about it.

Again...

qwert has link from FCC and it isn't fake. FCC stuff is no joke. If FCC is like SO what... mean we will never have HSI at first place and the videophone

Of course we do care, FCC is imporant to us as well as other VRS company, it's ok to post FCC link but what I realize Qwerty is way over his head and bashing against Purple. There's nothing wrong about posting FCC links but it's just him qwerty that we are all sick of. He just couldn't stop. Do you ever see me bashing Sorenson? No, of course I love Sorenson regardless of who I work with. We all are thankful for VP-200. We giving out MVP for FREE and qwerty complain? WTF...???

zerodog · 05-17-2009, 09:23 AM

if you have history of Sorenson mistake from FCC link and so be it. We should aware but not everyone is aware since qwert is focus on Purple and nothing in general about FCC what could have affect VRS and IP Relay.

Like for example.. not many of people realized that ip relay or vrs default set up on their account or to use VRS. After June 30th and do they realized they wouldn't use the VRS until they register first to able use VRS? Same thing with IP Relay. I do not know how many educate that explain people who using VRS or the IP Relay and what happen after June 30th?

It just my concerned the service because I need VRS and IP Relay to use. It just surprise and why some say doesn't care about FCC rules. That why I don't understand that moment.

I understand what you mean about the qwert.

diehardbiker · 05-17-2009, 11:21 AM

Ain't waste my breath, you all will see in the end, and many of you will drop your jaw in the end. And of course this is not a joke.

Back and enjoying my popcorn and the show.

Nathan · 05-17-2009, 11:37 AM

Quote:

Originally Posted by diehardbiker

Ain't waste my breath, you all will see in the end, and many of you will drop your jaw in the end. And of course this is not a joke.

Back and enjoying my popcorn and the show.

Right, in the end, it's all that matters.

diehardbiker · 05-17-2009, 02:47 PM

Feel free read this Video Relay Services There are valuable information for you to understand the VRS industry.

RedWolf · 05-17-2009, 04:37 PM

I would want to apologize about my venting earlier yesterday. It is really bugging me and wanted to get it out. Qwerty himself should not be getting into their business anyway because the letter to Mr. Chandler is supposed to go to him, not us. It is not addressed to us and it is not my business to read his letter. I don't know why the hell Sorenson post information online for all of us to read anyway??? Can't they email it themselves or send a snail mail to Purple which it is more confidential?? Sorenson is really stupid to post stuff online. Do you see AT&T post confidential stuff online when they had problem with Verizon or Sprint? No, we don't see those online because it is between them and it is not for us to read it online. Can you find information online about that? Good luck finding them and post it here.

As for FCC, I understand they are doing their business, I am glad they are doing their policy about 10 digit numbers and the June 30th deadline. But, I don't mean not to care about FCC, what I mean I don't care what Sorenson says about Purple anyway. For all they care is put off Purple's MVP delivery. Why? Sorenson was fighting with FCC about proxy numbers. All they whine and whine they wanted to keep the proxy numbers but the big boss of FCC told them they must make the 10 digit numbers. When that happened, then Purple had to delay more time until Sorenson solve it out with FCC. That's caused more delay and another delay which it caused to lose more Purple customers to lose interest and caused them to look elsewhere who has the better VRS.

Who came up with the idea about 10 digit numbers? Purple did. I guess Sorenson had a reason to get pissed off with Purple but that is too bad for them. And Purple probably had their own reason because they do not like Soreson putting off more products such like P3. Maybe, thats the reason why Purple does not want to respond to them and went ahead to sell P3. Like I said, Sorenson and Purple need to GET ALONG.

Dennis · 05-17-2009, 06:51 PM

This official petition to the FCC is serious business. These are heavy allegations that Sorenson is asserting and if the FCC chooses to investigate it, Purple may just find themselves on the wrong side of the law.

Knowing Sorenson's track record, and their penchant for having high-priced lawyers on their side, I have no doubt that prior to writing this letter and being put on the hook for a libel lawsuit from Purple, Sorenson's lawyers saw this evidence and were confident they could win in court. So this is actually a pretty scary development.

If you have evidence supporting or contrary to Sorenson's letter, please do write to the FCC stating the facts. The community's voice is the most important thing that the FCC will listen to.

By the way - has anyone tested the Ojo to call other VRS services lately? I wasn't able to make a call this past week to either Sprint, Purple or Sorenson.

diehardbiker · 05-17-2009, 07:23 PM

FCC is serious business? Your damn right on!

And with the SEC report from Purple Co. I am not sure where Purple Co is heading to and it appears that they better wake up FAST! AND quit playing guns pointing to their feet while they sleep. If they don't, then not much we can do but watching the show and eating more popcorns.

Quote:

Originally Posted by Dennis

This official petition to the FCC is serious business. These are heavy allegations that Sorenson is asserting and if the FCC chooses to investigate it, Purple may just find themselves on the wrong side of the law.

Knowing Sorenson's track record, and their penchant for having high-priced lawyers on their side, I have no doubt that prior to writing this letter and being put on the hook for a libel lawsuit from Purple, Sorenson's lawyers saw this evidence and were confident they could win in court. So this is actually a pretty scary development.

If you have evidence supporting or contrary to Sorenson's letter, please do write to the FCC stating the facts. The community's voice is the most important thing that the FCC will listen to.

By the way - has anyone tested the Ojo to call other VRS services lately? I wasn't able to make a call this past week to either Sprint, Purple or Sorenson.

Foxrac · 05-17-2009, 07:47 PM

Quote:

Originally Posted by Chevy57

MOD, please remove out this thread above. I m not interesting to hear about it.

I'm sorry about you have hard time with this person and you can add him to your ignore list.

There's only that I know about both of Sorenson and Purple are receive funds from FCC and they have comply with FCC policies.

05-16-2009, 08:45 PM	#1 (permalink)
qwerty123 Registered User Join Date: Jan 2005 Posts: 977	MVP blunder!!!! look here Purple need wake up Dear Mr. Chandler: I am writing on behalf of Sorenson Communications, Inc. ("Sorenson"), to alert you to potential concerns regarding the practices of Purple Communications, Inc. ("Purple"). In particular, Sorenson has reason to believe that Purple is violating the Federal Communications Commission's ("FCC's") interoperability mandates, as well as requirements related to the National Do-Not-Call Registry. For example, Sorenson has learned that when users attempt to dial a Sorenson interpreter using the Mobile Video Phone ("MVP") distributed by Purple, the MVP will often "drop" the call before the Sorenson interpreter can answer. Sorenson notified Purple ofthis problem in a letter dated April 8, 2009 and explained that this flaw restricted users' access to Sorenson's service and/or degraded service quality to consumers seeking to use Sorenson's services in direct violation ofthe FCC's Declaratory Ruling governing interoperability.l The letter also noted that Purple should refrain from distributing additional MVPs until it can verify that Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities, Declaratory Ruling and Further Notice of Proposed Rulemaking, 21 FCC Rcd 5442, ~ 34 (2006) (FCC 06-57) (expressly prohibiting VRS providers from restricting access or degrading service) ("Interoperability Ruling"). 2 the devices meet the FCC's interoperability requirements.2 Sorenson asked that Purple investigate the concerns raised by Sorenson and provide a prompt response to this concern. Sorenson has received no response, despite follow-up emails dated April 21 and May 1. Similarly, Purple has failed to respond to questions about its offer to register users' telephone numbers on, and remove numbers from, the National Do-Not-Calllist,3 despite an apparent prohibition against such practices.4 Sorenson first raised concerns about these potential violations in an email sent to Purple's counsel on December 17,2008. Purple has yet to provide any response, despite numerous follow-up communications, the latest of which was dated May 1, 2009. Given the lack ofresponse from Purple on these two important issues, Sorenson has no alternative but to bring these matters to the FCC's attention and ask the FCC to demand an explanation from Purple. IfPurple cannot demonstrate that it is complying with the mandates governing interoperability and Do-Not-Call registration, the FCC should take appropriate action against Purple. At a minimum, Purple should be required to In the alternative, Sorenson suggested that Purple should not seek reimbursement from the Interstate TRS Fund until it comes into compliance with its interoperability obligations. See Interoperability Ruling ~ 1 (any VRS provider that violates its interoperability obligations "will be ineligible for compensation from the Fund"). This is consistent with Purple's own position on the issue. See, e.g., Comments of Hands On Video Relay Services, Inc. in Support of Equipment Interoperability Requirements, CG Docket No. 03-123, at ii (Apr. 15,2005) ("VRS providers should not be entitled to reimbursement from the Interstate TRS Fund ifthey ... limit their users from accessing any other TRS service or provider."); see also letter from Francis M. Buono, Willkie, Farr & Gallagher LLP, Counsel to Snap elecommunications, Inc., to Marlene H. Dortch, Secretary, Federal Communications Commission, CG Docket No. 03-123, at 3 (Sept. 4, 2007) (explaining that Snap did not seek reimbursement from NECA until it had completed its testing and verified the interoperability ofthe Ojo videophone distributed by Snap). 3 See, e.g., "Purple FAQs: Working With Local to-Digit Numbers," available at: <http://www.purple.us/advisorieslfaqs.html> ("Q. How do I remove my local IO-digit number from the National Do Not Call Registry? A. Simply contact Customer Care and inform the representative that you wish to remove your Purple Number™, My IP Relay Number™, or i711 Call Me™ number from the Do Not Call Registry and he/she will do the rest."). 4 See Federal Trade Commission, "FTC Consumer Alert," Q&A Number 8, available at: <http://www.ftc.govlbcp/edu/pubs/consumer/alerts/altl 07.shtm> (stating "[t]he FTC does not allow private companies or other such third parties to register consumers for the National Do Not Call Registry," and noting that "[c]onsumers may register directly, or through some state governments, but never through private companies."). discontinue its illegal practice of registering (or deleting) users' numbers from the Do-NotCall list and should bring the MVP into compliance with the FCC's Interoperability Ruling. In addition, the FCC should consider prohibiting Purple from obtaining reimbursement from the Interstate TRS Fund unless and until Purple reforms its practices. The FCC should also consider pursuing an enforcement action against Purple for violations ofthe Do-Not-Call and interoperability mandates. Pursuant to the Commission's rules, this letter is being submitted for inclusion in the public record of the above-referenced proceeding.

05-16-2009, 09:50 PM	#2 (permalink)
Chevy57 Premium Member Join Date: Feb 2004 Location: Buckeye State Posts: 5,425	MOD, please remove out this thread above. I m not interesting to hear about it. __________________

05-16-2009, 11:09 PM	#3 (permalink)
thechaostheory Registered User Join Date: Sep 2008 Location: Somewhere in Virginia Posts: 248	So.. what? Leave him alone, he can say anything he want to say. You just said that because you work for HOVRS, "I m not interesting to hear about it. " __________________ GO SORENSON and...... (sigh) Hovrs.

05-17-2009, 08:30 AM	#21 (permalink)
zerodog My nose is light! Join Date: Jan 2008 Location: Oh Thanks Heaven! Posts: 507	For those people doesn't care about FCC. Well you should CARE! The reason that doesn't have Sorenson bug FCC. The FCC has state and clear about their policy about it. Again... qwert has link from FCC and it isn't fake. FCC stuff is no joke. If FCC is like SO what... mean we will never have HSI at first place and the videophone __________________ Life is giving to us, we earn it by giving it. Let the dead have the immortality of fame, but the living the immortality of love - mean next child earn the life from me, because I love my child that mean lot to me will give to next little person earn the immortality of love from families.

05-17-2009, 09:23 AM	#23 (permalink)
zerodog My nose is light! Join Date: Jan 2008 Location: Oh Thanks Heaven! Posts: 507	if you have history of Sorenson mistake from FCC link and so be it. We should aware but not everyone is aware since qwert is focus on Purple and nothing in general about FCC what could have affect VRS and IP Relay. Like for example.. not many of people realized that ip relay or vrs default set up on their account or to use VRS. After June 30th and do they realized they wouldn't use the VRS until they register first to able use VRS? Same thing with IP Relay. I do not know how many educate that explain people who using VRS or the IP Relay and what happen after June 30th? It just my concerned the service because I need VRS and IP Relay to use. It just surprise and why some say doesn't care about FCC rules. That why I don't understand that moment. I understand what you mean about the qwert. __________________ Life is giving to us, we earn it by giving it. Let the dead have the immortality of fame, but the living the immortality of love - mean next child earn the life from me, because I love my child that mean lot to me will give to next little person earn the immortality of love from families.

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05-17-2009, 12:00 AM	#6 (permalink)
RedWolf I'm Very Hungry! Join Date: Jan 2005 Location: New Port Richey, FL Posts: 1,704	qwerty, I can understand where Chevy coming from. This thread really not interesting him because it makes no sense to everybody. Why qwerty you had to bring problems in here anyway??? What do you have anything against Purple anyway??? Is this statement you provided is any of our business?? It is not our business to know what going on between Purple and Sorenson!! It is between them, NOT US!! Gosh, you really are against Purple so bad! You need to stop post this and cause problems for us. Like I said, ALL VRS need to get ALONG! What the hell matter with you anyway?!?! Anyway, to let you know why Sorenson is putting this up because of the Do-Not-Call Registry...Customers wanted to have their numbers posted on do-not-call registry so people don't get their local numbers calling by those damn saleperson who calling about setting up pre-approved credit card. Purple may have reason not to respond because Sorenson is really aggravating them since last summer. Remember, last year when Purple says it will deliver during summer last year? Because of Sorenson!! Sorenson keep putting off the delivery of MVP so they keep cry-babying to FCC which that caused Purple to delay more before delivering MVP out to public. Then again during fall, Purple was planning to deliver but still postponed because Sorenson keep complaining about it to FCC more. So, Purple had to put it off even longer. Now, finally Purple can give out MVP last March. Now, look at you qwerty, you keep posting up information about what going on between Sorenson and Purple which it is NONE of our business! Give Purple a chance and work with people who need MVP! Give Sorenson a chance to work their own ideas such as so-called VP-300! Leave them alone! Gesh, what wrong with you?? I'm sorry I had to tell you the piece of my mind but this is the last time I had to give out my feeling about this. I'm sorry but I had to vent my feeling. Give them time and work it out. This really none of our business to know about their problem.

05-17-2009, 01:33 AM	#11 (permalink)
RedWolf I'm Very Hungry! Join Date: Jan 2005 Location: New Port Richey, FL Posts: 1,704	You can see his post like: http://www.alldeaf.com/deaf-products...al-report.html http://www.alldeaf.com/deaf-products...ml#post1323310 http://www.alldeaf.com/deaf-products...ml#post1303077 Then until March 26 he post this: http://www.alldeaf.com/deaf-products...ml#post1289946 Did it backfire on March 31st? I don't hear any blunder on that day.... You can see all his posts that he keep criticize against Purple post after post. I had enough hearing from him. If he keep posting crap about Purple again, I know where the ignore button is.

05-17-2009, 01:53 AM	#13 (permalink)
RedWolf I'm Very Hungry! Join Date: Jan 2005 Location: New Port Richey, FL Posts: 1,704	There is another thing I want to add: Remember this post? http://www.alldeaf.com/deaf-products...s-z-340-a.html ddd spoke against CSDVRS until John Harris himself, Director of Product Management, talking about breaking FCC rules regarding to proxy/gatekeeper. John asked him where the evidence about breaking FCC rules about using proxy/gatekeeper, but I guess ddd did not provide anything against CSDVRS. I guess ddd is another critic who would find anything wrong with CSDVRS. I guess ddd and qwerty would go together really great, criticizing against ALL VRS company. Go ahead qwerty, put them out of business but I know it will not going to work for you. All of the VRS will be helping the deaf community for a long, long, long time.

05-17-2009, 03:55 AM	#16 (permalink)
RedWolf I'm Very Hungry! Join Date: Jan 2005 Location: New Port Richey, FL Posts: 1,704	My problem is you keep criticizing against Purple you always finding mistakes that Purple makes. That's is my problem with you. You always against Purple. What is your problem with Purple??

05-17-2009, 11:21 AM	#24 (permalink)
diehardbiker Stuck in New York! Join Date: Mar 2004 Posts: 7,169	Ain't waste my breath, you all will see in the end, and many of you will drop your jaw in the end. And of course this is not a joke. Back and enjoying my popcorn and the show. __________________ Please do not follow unless your driving REAL 4x4 with LOW! FUN is standard...PAVEMENT is optional.... Plus Jeep Wrangler owner too.

05-17-2009, 02:47 PM	#26 (permalink)
diehardbiker Stuck in New York! Join Date: Mar 2004 Posts: 7,169	Feel free read this Video Relay Services There are valuable information for you to understand the VRS industry. __________________ Please do not follow unless your driving REAL 4x4 with LOW! FUN is standard...PAVEMENT is optional.... Plus Jeep Wrangler owner too.

05-17-2009, 04:37 PM	#27 (permalink)
RedWolf I'm Very Hungry! Join Date: Jan 2005 Location: New Port Richey, FL Posts: 1,704	I would want to apologize about my venting earlier yesterday. It is really bugging me and wanted to get it out. Qwerty himself should not be getting into their business anyway because the letter to Mr. Chandler is supposed to go to him, not us. It is not addressed to us and it is not my business to read his letter. I don't know why the hell Sorenson post information online for all of us to read anyway??? Can't they email it themselves or send a snail mail to Purple which it is more confidential?? Sorenson is really stupid to post stuff online. Do you see AT&T post confidential stuff online when they had problem with Verizon or Sprint? No, we don't see those online because it is between them and it is not for us to read it online. Can you find information online about that? Good luck finding them and post it here. As for FCC, I understand they are doing their business, I am glad they are doing their policy about 10 digit numbers and the June 30th deadline. But, I don't mean not to care about FCC, what I mean I don't care what Sorenson says about Purple anyway. For all they care is put off Purple's MVP delivery. Why? Sorenson was fighting with FCC about proxy numbers. All they whine and whine they wanted to keep the proxy numbers but the big boss of FCC told them they must make the 10 digit numbers. When that happened, then Purple had to delay more time until Sorenson solve it out with FCC. That's caused more delay and another delay which it caused to lose more Purple customers to lose interest and caused them to look elsewhere who has the better VRS. Who came up with the idea about 10 digit numbers? Purple did. I guess Sorenson had a reason to get pissed off with Purple but that is too bad for them. And Purple probably had their own reason because they do not like Soreson putting off more products such like P3. Maybe, thats the reason why Purple does not want to respond to them and went ahead to sell P3. Like I said, Sorenson and Purple need to GET ALONG.

05-17-2009, 06:51 PM	#28 (permalink)
Dennis \/ It's a computer patch. Join Date: Nov 2003 Location: Death Star HQ Posts: 1,804	This official petition to the FCC is serious business. These are heavy allegations that Sorenson is asserting and if the FCC chooses to investigate it, Purple may just find themselves on the wrong side of the law. Knowing Sorenson's track record, and their penchant for having high-priced lawyers on their side, I have no doubt that prior to writing this letter and being put on the hook for a libel lawsuit from Purple, Sorenson's lawyers saw this evidence and were confident they could win in court. So this is actually a pretty scary development. If you have evidence supporting or contrary to Sorenson's letter, please do write to the FCC stating the facts. The community's voice is the most important thing that the FCC will listen to. By the way - has anyone tested the Ojo to call other VRS services lately? I wasn't able to make a call this past week to either Sprint, Purple or Sorenson.

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