Some Banks are afraid of the Deaf

Not enough details. Based on what he's telling us, I would say the Deaf person doesn't have commonsense.

I always indicate to the person that I can't hear and lend them pen first, then a blank notepad before showing notes. If you show the notes first without informing you're deaf or hard-of-hearing, usually tellers are anxious.

But like I said, there's not enough details to go on to make a proper judgement.
 
This story is awful. Some tellers are idiot. I always sign "deaf" while entering teller booth before requesting pen and paper. Teller have been meaning me to be deaf.
 
Deaf customer hands note to teller.

Teller pushes "help" button without reading note.

Police arrive, assess situation.



Question:

From the time the teller hit the button until the police arrived, the teller never read the note? The teller and the customer just stood there waiting untile the police showed up? It doesn't make sense.
 
that is like giving a tote bag with wires hanging out the security check point officers at an airort. their first reaction is BOMB. common sense says warn the teller. we get bank robberies all the time where i live and it is always by note. maybe that bank had robberies already. one big clue for how nervous a teller may be is if there is 2 inch thick Plexiglas between you and her. this is life and death for them.
 
Reba said:
Deaf customer hands note to teller.

Teller pushes "help" button without reading note.

Police arrive, assess situation.



Question:

From the time the teller hit the button until the police arrived, the teller never read the note? The teller and the customer just stood there waiting until the police showed up? It doesn't make sense.
Click to expand...


My thought exactly. This specific story sounds ridiculous. I can see how the teller would have panicked and pressed the button, but then when no guns or other threatening weapons are produced by this so-called "robber", nobody takes a moment to read the note ?? :roll:

Anyways, I was just at the bank drive-thru yesterday. It's a large bank with a large row of drive-thru stations, so I cannot even see the window, let alone the teller. And they seem so super-friendly by the way they chat through the intercom as I drop off my deposit, yet I can't lipread them from far away. So yesterday I took a moment to write on a piece of paper that I was deaf and that I did not mean to ignore them. She wrote back on the same paper that she had figured that out, and for me to have a nice day. It was nice of her, but never occurred to me that they might not want to see notes. I suppose the drive-thru is a different story (the thought of me brandishing a gun from my car strikes me funny.)
 
Reba said:
Deaf customer hands note to teller.

Teller pushes "help" button without reading note.

Police arrive, assess situation.



Question:

From the time the teller hit the button until the police arrived, the teller never read the note? The teller and the customer just stood there waiting untile the police showed up? It doesn't make sense.
Click to expand...

Deaf customers should sign "Deaf" on ear and "write" on palm hand. Teller agrees to give paper and pen to them.
 
what did the note to the teller say" what if it started out like " you give me money or,,,,,,," first line sets off a panic. i would not bother reading the rest of the note. as deaf we should be aware of what reactions our actions may produce in any given situation. most of you know how to react in a police stop, the idea is pretty much the same for places where a threat may exist for the person you are approaching.
 
I have been in this situation before. I had the note and I also spoke with teller. I told her upfront that I was deaf and had a note for what I needed to do. (It was about 5 different things I needed including Traveler's Checks) She freaked out and hit the button. Police came. While waiting for the police, the head teller and manager came up and asked what was up. I explained and had teller show them the note. They were upset that she did not even read the note first. They explained to police that it was a bank error and that the staff would be further trained. Since then, I get all the bad looks and such, so that I closed the account and went with another bank.
 
I never knew that tellers were afraid. Good thing I tell them I'm deaf then ask for a paper and pen in case.
 
Never had a problem!...I take off my sunglasses and I don't wear a hoodie....Whenever I go up to a teller, I just smile and say "I'm deaf" and there's always a pen ready at the counter and I write down what I need to do. If it's a simple deposit, then just the deposit slip/money/drivers license is needed....
Most tellers will accommodate you, I'm sure....could be the deafie just wrote "give me money" or something like that without all the proper ID's...
I do most of my transactions at the drive-thru....but I do remmy a deafie telling me once...."I go take the bank"....and I misunderstood what he meant!...I thought he meant he was gonna rob the bank and I said "what"?

At my bank, there is always a Police Officer/Security on duty at all times w/a gun....so Im sure if a teller had any problems, the officer would be right there in a jiffy!....No waiting at all....
 
AlleyCat said:
My thought exactly. This specific story sounds ridiculous. I can see how the teller would have panicked and pressed the button, but then when no guns or other threatening weapons are produced by this so-called "robber", nobody takes a moment to read the note ?? :roll:

Anyways, I was just at the bank drive-thru yesterday. It's a large bank with a large row of drive-thru stations, so I cannot even see the window, let alone the teller. And they seem so super-friendly by the way they chat through the intercom as I drop off my deposit, yet I can't lipread them from far away. So yesterday I took a moment to write on a piece of paper that I was deaf and that I did not mean to ignore them. She wrote back on the same paper that she had figured that out, and for me to have a nice day. It was nice of her, but never occurred to me that they might not want to see notes. I suppose the drive-thru is a different story (the thought of me brandishing a gun from my car strikes me funny.)[/QUOTE]

:lol:
Click to expand...
 
KristinaB said:
I have been in this situation before. I had the note and I also spoke with teller. I told her upfront that I was deaf and had a note for what I needed to do. (It was about 5 different things I needed including Traveler's Checks) She freaked out and hit the button. Police came. While waiting for the police, the head teller and manager came up and asked what was up. I explained and had teller show them the note. They were upset that she did not even read the note first. They explained to police that it was a bank error and that the staff would be further trained. Since then, I get all the bad looks and such, so that I closed the account and went with another bank.
Click to expand...

Really. Tellers won't read customers' notes. Deaf customers better tell tellers to be deaf and ask if needing paper & pen while handsign "Write" in period.
 
ah - nothing to get angry about. It's just unfortunate case of huge misunderstanding. That teller was probably just very frightened because well - she works at bank and she was probably trained by watching various videos of bank robberies. Maybe the customer looks shifty. :dunno:
 
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