Fast food clerk won't follow my written order

Last year, I went to TacoBell/KFC (combo restaurant) in Shawnee, KS. I ordered dinner by writing note so it would be easier for me cuz I was ordering dinner for my family. I wrote down exactly what's on menu board even specified Grilled or fried chicken. The clerk read it and made an order but he gave me wrong food. I told him this is wrong order and I show him my note. He said oh ok then made a correction. Then the next few weeks later, different clerk but did the same thing. Make me wonder why and I checked my handwriting, it was very clear in a cleanly printed "drafting" writing. So I'm not the problem, it's them!

I spoke with the manager and explaining him that I kept getting wrong order in past regardless I wrote down exactly what I want. He shrugged and told clerk to make a correction. Then my final straw......

Months later we went back same restaruant (hoping there will be new clerk and employees cuz of high turnover). There was female clerk at counter, I did same thing and they still made wrong order plus my wife been waiting for her dinner over 30 min which she order Grilled Chicken Gorditas Supreme and Nacho Bell Grande that never came. I returned with receipt and told the clerk that my wife been waiting for order. She made a face at me and in 5 min, finally she brought over dinner to my wife. It was wrong gorditas, she gave her Beef instead of grilled Chicken!! I had to return and told her with receipt clearly stated Grilled Chicken Gorditas Supreme!! Grudgingly she made an correction and gave it to me. I told my wife that we would not go back to Shawnee TB/KFC again. I did not complain to manager again because it's the same manager. It seem like manager just don't train employees to communicate with deaf customers. Years before, when they had different manager and that restaurant was recently opened (that was 7 or 8 years ago), their service was excellent till they had new manager few years ago. Things went "south" on us when we go there.

So we decide to go to Bonner Springs TB/KFC which is 8 min drive from my home. Their service was EXCELLENT!!! I got what I just ordered! and their employees are forthcoming and friendly (most are hispanics). So I stuck with Bonner Spring TB/KFC.


Made me wonder why Shawnee TB/KFC still haven't changed their attitude toward deaf. Actually, we are just one of very very few deaf customer go there. We didn't do anything wrong and we don't come there much..

I would plan on do a "check" at Shawnee TB/KFC to see if there are new manager. If they do then I would try and give it a written order "test"

If I go to Olathe, KS TB/KFC, they have employees know how to sign ASL because there are large deaf population there. It's 20 min drive from my home. Not worth wasting gas and time.

I had few similiar issue at different fast food in some states while I travelled. Manager or employees apologized and made corrections without grudge..

I find that interesting that no matter if it's written or verbally, they still do make mistake regardless.

Have you ever had problem with fast food employees who just can't follow written order regardless your clean-cut well printed or 'John Hancock" handwriting??

Catty

Every one has issues with fast food resturants not giving you the correct order.

My husband had lunch at a particular resturant and was in a hurry so he got it to go.

He got back to work 15 miles later to check his food. Talking about someone being pissed off!

Completely different from what he ordered. Chicken sandwich is not a burger.

So he got on the phone and called the manager. They were kind enough to give him his next meal free. and he made sure he checked it before he put the pedal to the medal.

All I'm saying is it happens to all people.

I am sometimes having annoying problems with cashiers who are immigrants at local fastfood restaurants and Tim Hortons cuz English is not their first language.

Don't forget that there are staff who have problem with their sight read. They don't even brought their own read glasses to read the damn note.

we're the only country in the world that doesn't required knowing speaking or writting English in order to get a job. the liberals are so senstivie and love illegal immigrants so they won't screwed up the Hispanic votes (for granted)........

Royale said:

I am sometimes having annoying problems with cashiers who are immigrants at local fastfood restaurants and Tim Hortons cuz English is not their first language.

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DURAY said:

we're the only country in the world that doesn't required knowing speaking or writting English in order to get a job. the liberals are so senstivie and love illegal immigrants so they won't screwed up the Hispanic votes (for granted)........

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Oh really? Let's smash liberals!

Royale said:

I am sometimes having annoying problems with cashiers who are immigrants at local fastfood restaurants and Tim Hortons cuz English is not their first language.

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Yes exactly, I was struggle to communication with spanish people because they cant read English writing. I had to point my finger at that pictures. It is awful frustrated for the Deaf people to communicate in writing with fast food order employees who are immigrants. grrrrrrr

It waste my time because they get me wrong food then wait in long line back to get right order. I wonder why they hire people who can't read in English?

Kalista said:

... I wonder why they hire people who can't read in English?

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I wonder how they fill out job application and tax forms?

Reba said:

I wonder how they fill out job application and tax forms?

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Good point ! They probably have english to spanish interpreters?

I remember going to a drive in and giving out written orders. Guy couldn't read it and neither could his co-worker so they called the boss. He couldn't read my order either. I was dumbfounded. I had to draw a hamburger, fries and coke to tell them what I want and then indicate in signs the size I wanted for my fries and coke.

These guys were not foreigners at all.


I don't like to order food at fast food places cuz service is uneven.

Before CI, I usually nailed it home to their heads verbally, even though I had to talk to them in a slow but firm voice as if they did not understand English, always got what I ordered. The kicker is, I didn't have to do this in restaurants. Sooo - that tells me: fast food employees = no brains!

All employees at Shawnee TB/KFC are basically mostly whites and few blacks. All can read cuz they're clean cut College students (I can tell it very easily). It is no excuse for them to mis-order every time if they can't read my cleanly printed handwriting! Bonner Spring TB/KFC are mostly hispanics and they can read and order just perfectly fine! (huh!)... I personally believe it have to do with manager.. Cuz I can see routine patterns very clearly while they don't even with different employees. The last visit that I had in Shawnee TB/KFC was young hispanic woman in her 20's and she can read just fine too but still screw up my order..

So there were no immigrants in that restaurant tho.. That was my issue..

I never had any issue with immigrants about reading note when I went to any stores. They all can read fine and they're smart.

I recalled that at my job, I applied for Station job and were taking training for that job. While I'm in training, the manager invited me to Station and had a tour and have informational talk with Assistant Manager. Because they had a questions about my deafness!! :roll: I was told that there are some customers can't read so she asked me what I would do. I told her that I would point what they want and nod or shake head She said that's what you can do as a backup. I told her that I am fluent in ASL and wonder if there are deaf customers coming over to station? She said yes she have encountered several of them. I was told that customers are mostly black, hispanics and other nationality. I don't have any issue with it but later I decide to cancel training and flunk test on purpose cuz Manager in station isn't friendly with me, I wish assistant manager is the regular manager

So I have gotten an idea there are some people can't read at all. But still TB/KFC was entirely different story. It's just the patterns I can see it very clearly, different employees, same problems.

Catty

The manager filled it up.

One time, my son and I ate at Wendy's and he mentioned the manager at the next table telling applicants where and how to fill out an application.
the other people filling out forms were the get-rich-schemes (CDT, Quixstar, that veggie drinks, etc)

Reba said:

I wonder how they fill out job application and tax forms?

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It's probably not because you're deaf, but because they're simply lazy.

I've had similar issues with several fast food restaurants in the past. It wasn't just me, it was hearing people too.

When you make specific order, they are sometimes too lazy to ensure that it's done.

For instance, a Whopper with no tomatoes and/or onions. They don't input that in the computer. A hamburger with no ketchup. They still add ketchup.

Sometimes, it's not the cashier... but the people who prepared the food. They make it wrong and send it out.

You should contact their headquarters if you are concerned with a store's management.

DURAY said:

we're the only country in the world that doesn't required knowing speaking or writting English in order to get a job. the liberals are so senstivie and love illegal immigrants so they won't screwed up the Hispanic votes (for granted)........

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If we had to know straight English to get a job. Deaf people would not be able to get a job bec ASL is the first language.

Babyblue said:

If we had to know straight English to get a job. Deaf people would not be able to get a job bec ASL is the first language.

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ASL isn't my first language. Yes, I'm deaf. There are large amount of deaf are on English as first language and ASL is second.

The most common, we went to school with SEE or without sign language without aware of ASL.

I can't count how many times I've gone to Wendy's and asked for a fish sandwich with no tartar sauce. And every time it comes WITH tartar sauce! And I'm not deaf.

Sounds like there are just a bunch of lazy workers at that fast food place. If these people can't understand plain english, there's no saying their ability to read is any better. I would do what you did, and find a different restaurant. If they don't make sure their servers are giving good customer service, they don't deserve your business...

Catty, I'd email the KFC home office and send them a copy of your original post above. I did that once when I saw unsanitary practices at a KFC near me, it really grossed me out. I got a nice reply back with a coupon, which I didn't use because I didn't want to go back. I'm sure they'll listen to you!

i was at wingstop with a hearing friend last week- the hearing friend placed an order of spilt 20 wings between hot sauce and bbq.... guess the cook for some reason though it was 2 bbq wings and 18 hot wings....

the receipt clearly said mixed so the cook apologized and gave us extra 10 bbq wings free just sometimes people get into dreamland.. flipping hamburgers isn't mind stimulating and people just get so bored and SOME probably do this on purpose to bring some entertainment to their workplace by pissing off customers as some can be colorful

Wow restaurants hire illiteracy employees!