xgoofyguyx
New Member
- Joined
- Mar 16, 2007
- Messages
- 56
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I am Wells Fargo customer and have been in their service for over 6 years. I love their service. I got very upset from calling to Wells Fargo customer service. I am on florida vacation now and also I live in california. Somehow, on father's day, I thought I lost my wallet so How I can fly back to California if I need to prove them that I have california ID? Anyway, I didn't have any money because I have cash in wallet so It get "lost". How I can get a withdraw the cash out of bank with no prove at all? I had to call Wells Fargo customer service to ask some questions if there is any way to withdrawal the cash? I was using VP 200 at that time. I got very very pissed off because the worker said they are no longer accepting relays that is for ASL video and even CRS relay! They are offering TDD service. I told them "HUH? WHY ARE YOU NOT ACCEPTING THE RELAYS ANYMORE? WE ARE NO LONGER USING THE TTYS ANYMORE! LOT OF DEAF PEOPLE USE VIDEOPHONE THAT MUCH! TTY IS JUST OLD FASHIONED BUT FEW OF THEM ARE STILL USING THEM. ALSO I DON'T HAVE TTY ANYMORE! HOW I CAN COMMUNICATION?!! They said they are very sorry to hear but we are not accepting relays because the policy changes. it all started last month! I got tempered really bad! I YELLED AT THEM. YOU ARE DISCRIMINATING DEAF PEOPLE! IT IS NOT FAIR THAT HEARING PEOPLE CAN CALL ANYTIME THEY CAN AND THEY WON'T EVEN LET DEAF PEOPLE TO USE USEFUL SERVICE THAT ARE GOOD FOR DEAF PEOPLE! THAT MEAN YOU DON'T GIVE A SHIT ABOUT DEAF PEOPLE OR WHAT? THIS IS NOT RIGHT! PLEASE GIVE ME A ONE QUESTION BECAUSE IT IS VERY IMPORTANT TO KNOW. THEY KEPT SAYING OVER AND OVER "SORRY, THERE IS NOTHING WE CAN DO". BLAH BLAH BLAH! I SAID FINE I WILL FIND SOMETHING TO SUE YOU! I WILL BE SO HAPPY TO QUIT WELLS FARGO AND LOSE YOUR CUSTOMER BECAUSE YOU ALL MAKE THIS WORSE FOR DEAF PEOPLE. I KNOW MOST OF DEAF PEOPLE DO HAVE WELLS FARGO ACCOUNTS. They said Well, they do understand but they can't do anything. RIP OFF! I hanged up on them. It kinda pissed me off! Do I need to contact ADA about this? This is WRONG! Why they do offer TDD/TTY service? We almost never use them anymore. It is no good at all! (Sighs) I can't believe they changed the policy to not accept relays anymore. SO UNFAIR! Hearing people can do anything to call and even talking on cell phone on road while deaf people can't! This life is SUCKS! Anybody agrees? :-(