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- May 27, 2006
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Hi, I have a question. How long do you wait if a call is in hold?
When I was calling XM Radio service to cancel my XM Radio subscription, I wait until the relay operator asks me if I want to continue holding, which gave me the feeling that the relay operator does not want to wait any more than 5 minutes, which does take some time. For the previous call, I waited until the phone got hung up, which frustrates me, even though I wait patiently.
I'm not in the rush, though. I'd just rather not having to pay $45 for 3 months, even if XM Radio service wants to keep me with them. I no longer listen to XM Radio anymore.
There's no way I can go to XM Radio's website and go into my account to cancel, as the only way to cancel is by phone. I could listen to XM Radio, but I had a tough time positioning the satellite antenna (very small) behind the window, since there are trees blocking the line of sight. The trees surround my apartment complex, so I can't do anything about that...
When I was calling XM Radio service to cancel my XM Radio subscription, I wait until the relay operator asks me if I want to continue holding, which gave me the feeling that the relay operator does not want to wait any more than 5 minutes, which does take some time. For the previous call, I waited until the phone got hung up, which frustrates me, even though I wait patiently.
I'm not in the rush, though. I'd just rather not having to pay $45 for 3 months, even if XM Radio service wants to keep me with them. I no longer listen to XM Radio anymore.
There's no way I can go to XM Radio's website and go into my account to cancel, as the only way to cancel is by phone. I could listen to XM Radio, but I had a tough time positioning the satellite antenna (very small) behind the window, since there are trees blocking the line of sight. The trees surround my apartment complex, so I can't do anything about that...