Miss-Delectable
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Sprint IP Relay Gives Hearing Callers More Ways to Connect With Deaf or Hard-of-Hearing Individuals Via AOL’s AIM Relay Services
Sprint (NYSE: S) today announced an upgrade to the Sprint IP Relay service to now enable hearing callers to use their telephone to contact individuals who are deaf, hard-of-hearing or who have a speech disability via operator-assisted instant messaging using AOL’s AIM Relay service. In order to access the service, the hearing caller dials a toll-free number 877-866-8057 (English) or 877-866-8059 (Spanish) that is answered by a Sprint Relay operator. The operator will ask the caller for the AIM® screen name of the deaf or hard-of-hearing individual they are trying to reach.
If the AIM® user is online, the operator will connect the call and begin relaying the conversation via instant message. If the AIM user is “away” or unavailable to receive the call, the hearing caller is able to leave a brief message through the Sprint Relay operator who will type an instant message to the AIM user. The deaf or hard-of-hearing AIM user must first send an instant message to the AIM® screen name “SprintIP” and type “Register” to begin receiving calls from hearing callers.
“We strive to offer a wide variety of relay solutions to meet the needs of individuals who are deaf and hard of hearing; this enhancement to Sprint IP Relay reinforces our ongoing commitment our customers and the deaf community,” said Mike Ligas, director, Sprint Relay. Sprint IP Relay service via AIM has been available since early-2006 and also enables deaf and hard-of-hearing AIM users to send an instant message to the AIM screen name “SprintIP” to contact an operator.
The operator would then place a telephone call to the hearing caller and relay the conversation between the two parties, reading the conversation/instant messages out loud to the hearing caller and typing the responses back via AIM to the deaf caller. The “SprintIP” Screen Name can be added to the AIM® Buddy List® feature, and deaf users can initiate Sprint IP Relay calls directly through the AIM® service.
Sprint (NYSE: S) today announced an upgrade to the Sprint IP Relay service to now enable hearing callers to use their telephone to contact individuals who are deaf, hard-of-hearing or who have a speech disability via operator-assisted instant messaging using AOL’s AIM Relay service. In order to access the service, the hearing caller dials a toll-free number 877-866-8057 (English) or 877-866-8059 (Spanish) that is answered by a Sprint Relay operator. The operator will ask the caller for the AIM® screen name of the deaf or hard-of-hearing individual they are trying to reach.
If the AIM® user is online, the operator will connect the call and begin relaying the conversation via instant message. If the AIM user is “away” or unavailable to receive the call, the hearing caller is able to leave a brief message through the Sprint Relay operator who will type an instant message to the AIM user. The deaf or hard-of-hearing AIM user must first send an instant message to the AIM® screen name “SprintIP” and type “Register” to begin receiving calls from hearing callers.
“We strive to offer a wide variety of relay solutions to meet the needs of individuals who are deaf and hard of hearing; this enhancement to Sprint IP Relay reinforces our ongoing commitment our customers and the deaf community,” said Mike Ligas, director, Sprint Relay. Sprint IP Relay service via AIM has been available since early-2006 and also enables deaf and hard-of-hearing AIM users to send an instant message to the AIM screen name “SprintIP” to contact an operator.
The operator would then place a telephone call to the hearing caller and relay the conversation between the two parties, reading the conversation/instant messages out loud to the hearing caller and typing the responses back via AIM to the deaf caller. The “SprintIP” Screen Name can be added to the AIM® Buddy List® feature, and deaf users can initiate Sprint IP Relay calls directly through the AIM® service.
yep that's 4th relay AIM sn I added.. but I will not be surprised if more improvements are coming up my way for this year..