Sorenson Media opens two new VRS centers

Alex

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Sorenson Media(R) today announced the opening of two additional Sorenson Video Relay Service(R) (VRS) Interpreting Centers located in Ann Arbor, Mich., and San Diego. By increasing the amount of Sorenson VRS interpreters, Sorenson Media is able to help meet the rising demand for Sorenson VRS and the Sorenson VP-100(TM) videophone appliance.

"With Sorenson VRS being the preferred solution for connecting deaf and hard-of-hearing individuals to the hearing world, Sorenson Media is dedicated to maintaining high levels of customer satisfaction," said James Lee Sorenson, CEO at Sorenson Media. "Opening more interpreter centers allows us to respond to increased call levels and keep customer wait-times to a minimum."

By combining its high-quality videophone and video compression technology with a national network of certified American Sign Language (ASL) interpreters, Sorenson Media provides the deaf and hard-of-hearing community with a video relay service that allows fluid communication in ASL, their native language. Additionally, Sorenson Media offers the widest array of communication solutions for video relay service users, including its exclusive Sorenson VP-100 videophone appliance, Sorenson EnVision(R) SL video relay software, and the videophone booth.

"With professionally trained interpreters being critical to the success of Sorenson VRS, both Ann Arbor and San Diego are excellent choices for a Sorenson VRS interpreter center based on their large pool of certified interpreters and excellent interpreter training programs," said Chris Wakeland, vice president of interpreting at Sorenson Media. "We look forward to enhancing Sorenson VRS' interpreter base and offering quality customer service."

About Sorenson Media

Sorenson Media (www.sorenson.com and www.sorensonvrs.com) is dedicated to improving the quality of communication over the Internet and is the recognized technology leader in video services, video compression and video communication. Products and services include the industry's highest-quality video relay service, award-winning video compression solutions and the market-leading broadband Internet videophone technology.

From Business Wire
http://www.4hearingloss.com/archives/2005/02/sorenson_media.html
 
I live close to Ann Arbor, so when Sorenson Video Relay/Interpreting Service Center had a Open House yesterday evening my friend and I (and hundred other deaf and HOH people) went over there for a tour. It was neat to see what it looks like inside and how the staff work. Very nice! :)
 
ooh Alex finally got :Owned: by NightwarriorJin in another thread first :giggle: nice going Alex :thumb: We forgive you ;)
 
Hmmmmm, sticking my neck out here.....I've heard many times in recent months that Sorenson is not allowing consumers the option of using other services if consumers in a given area do not get fast service. How they allegedly do this is when the installer comes, he would set your hardware or software in such a manner as to not allow you those choices. If, if, if, if these rumors are true, then Sorenson is violating Federal law.

Can anyone expand on this or confirm what I've heard?
 
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