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Position: i711 Relay Specialist
Location: Hackensack, NJ
We are seeking independent contractors to help drive i711 relay services revenue by assisting customers with installing required hardware and/or software and by providing remote and/or onsite customer training to ensure positive, sustained, and increasing customer usage of i711 relay services.
i711 Relay Specialists have the following responsibilities, among others: (1) complete an assigned number of remote installations of i711 VRS per month; (2) review and approve customer applications for webcams, and conduct follow up interactions with customers until installation and usage is confirmed; (3) provide technical assistance to customers requiring help in setting up webcams, updating their videophone directories, and placing VRS calls; (4) participate in trade shows and community events, with an emphasis on qualifying prospects, capturing installation leads, and arranging for fulfillment; (5) provide remote and/or onsite customer education and training on using i711 relay services; and (6) provide, on an escalation basis, second-tier customer support and/or technical assistance to relay users, in collaboration with the Customer Support team.
QUALIFICATIONS:
• 4-year college degree or equivalent experience in a sales-, technical-, or community-related field
• Self-starter with firsthand experience and knowledge of what it takes to “sell” relay services in a highly-competitive marketplace
• Able to work effectively both in a team environment and independently, with minimal supervision
• Demonstrates strong interpersonal, communication, and presentation/teaching skills
• Able to multi-task effectively in a fast paced environment, with strong follow-through on a wide variety of details
• Demonstrates strong analytical, problem-solving, and decision-making skills
• Able to travel to and from customer premises by private car and/or public transit
• Able to work on a flexible schedule in order to meet sales and customer needs (some weekend and evening work time required)
• Able to read and write large volumes of email and instant messages (IM)
• Knowledge of or interest in people with hearing loss and communication challenges
• Conversational fluency in American Sign Language (ASL)
• 3 years experience with Microsoft Windows, Microsoft Office applications, and with using the Internet
• Troubleshooting experience on PC and Macintosh; desktop support certification a plus
• Technical experience with videophones, webcams, videoconferencing software, residential firewalls/routers, and wireless devices, or willingness and aptitude to learn
• Experience presenting product information directly to end-user customers
• Experience working in a customer service role preferred
Application deadline: Until filled
Please submit your resume or application to: hr@goamerica.com
Location: Hackensack, NJ
We are seeking independent contractors to help drive i711 relay services revenue by assisting customers with installing required hardware and/or software and by providing remote and/or onsite customer training to ensure positive, sustained, and increasing customer usage of i711 relay services.
i711 Relay Specialists have the following responsibilities, among others: (1) complete an assigned number of remote installations of i711 VRS per month; (2) review and approve customer applications for webcams, and conduct follow up interactions with customers until installation and usage is confirmed; (3) provide technical assistance to customers requiring help in setting up webcams, updating their videophone directories, and placing VRS calls; (4) participate in trade shows and community events, with an emphasis on qualifying prospects, capturing installation leads, and arranging for fulfillment; (5) provide remote and/or onsite customer education and training on using i711 relay services; and (6) provide, on an escalation basis, second-tier customer support and/or technical assistance to relay users, in collaboration with the Customer Support team.
QUALIFICATIONS:
• 4-year college degree or equivalent experience in a sales-, technical-, or community-related field
• Self-starter with firsthand experience and knowledge of what it takes to “sell” relay services in a highly-competitive marketplace
• Able to work effectively both in a team environment and independently, with minimal supervision
• Demonstrates strong interpersonal, communication, and presentation/teaching skills
• Able to multi-task effectively in a fast paced environment, with strong follow-through on a wide variety of details
• Demonstrates strong analytical, problem-solving, and decision-making skills
• Able to travel to and from customer premises by private car and/or public transit
• Able to work on a flexible schedule in order to meet sales and customer needs (some weekend and evening work time required)
• Able to read and write large volumes of email and instant messages (IM)
• Knowledge of or interest in people with hearing loss and communication challenges
• Conversational fluency in American Sign Language (ASL)
• 3 years experience with Microsoft Windows, Microsoft Office applications, and with using the Internet
• Troubleshooting experience on PC and Macintosh; desktop support certification a plus
• Technical experience with videophones, webcams, videoconferencing software, residential firewalls/routers, and wireless devices, or willingness and aptitude to learn
• Experience presenting product information directly to end-user customers
• Experience working in a customer service role preferred
Application deadline: Until filled
Please submit your resume or application to: hr@goamerica.com