Kai Onca
Active Member
- Joined
- Jul 24, 2003
- Messages
- 1,444
- Reaction score
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I'm wondering, just frustrated with doctors of any kind trying to get interpreters set up for office visits is just downright a huge obstacle.
The last doctor I set up an appointment a month ago, I had to explain to the rude office lady on the phone that I cannot simply go to a doctor that signs as they're magically somewhere else, I am limited where/who accepts my health insurance as she said they do not serve deaf patient and do not have the office help to locate/find an interpreter. I was so patient and explained its the law., she was so rude and said she will "look into it" I gave her a number of a local interpreting abench....
A day before the appointment, I get a sign mail that my appointment with the doc was tomorrow and they called hospitals and was unable to get an interpreter.
Oh really? :roll:
I've also gotten the runabout in some offices pretending they have never heard or had a record of me calling the day before when I am following up on specific doctor , had it happen 5 days in a row. Some offices have said they will call me back when they never did. I had good experiences with the doctors I ended up with over the years.
I'm just done with "educating" them as nice as I could. I am from the burbs of Chicago and there is no way none of the offices have never had deaf patient and I got a huge feeling they are trying to make it harder for new patients to get in and discourage them to look elsewhere.
I want hard cold proof of how some of the conversations with the office people are downright nasty and want to show it to my coworkers and hearing family members how it really is when they all think it's easy to get an interpreter let alone an appointment.
I use Sorenson VP if that helps at all...what I plan on doing is it illegal or legal for me to use that evidence to submit a complaint?
The last doctor I set up an appointment a month ago, I had to explain to the rude office lady on the phone that I cannot simply go to a doctor that signs as they're magically somewhere else, I am limited where/who accepts my health insurance as she said they do not serve deaf patient and do not have the office help to locate/find an interpreter. I was so patient and explained its the law., she was so rude and said she will "look into it" I gave her a number of a local interpreting abench....
A day before the appointment, I get a sign mail that my appointment with the doc was tomorrow and they called hospitals and was unable to get an interpreter.
Oh really? :roll:
I've also gotten the runabout in some offices pretending they have never heard or had a record of me calling the day before when I am following up on specific doctor , had it happen 5 days in a row. Some offices have said they will call me back when they never did. I had good experiences with the doctors I ended up with over the years.
I'm just done with "educating" them as nice as I could. I am from the burbs of Chicago and there is no way none of the offices have never had deaf patient and I got a huge feeling they are trying to make it harder for new patients to get in and discourage them to look elsewhere.
I want hard cold proof of how some of the conversations with the office people are downright nasty and want to show it to my coworkers and hearing family members how it really is when they all think it's easy to get an interpreter let alone an appointment.
I use Sorenson VP if that helps at all...what I plan on doing is it illegal or legal for me to use that evidence to submit a complaint?