What the heck?!  The article makes NO sense!
Geez, the person who wrote it needs to tone down their anger and cut out the baseless accusations.  If I was someone at the U.S. Department of Education or the Government Accountability Office and I received this complaint, I would throw it away without a second thought.  
Okay, maybe I wouldn't, but DAMN, all the exaggeration and all the disorganization of the complaint really don't make me want to investigate or fix ANYTHING.  The guy needs to get a real writer to submit his complaints.
This appears to be more of someone just venting and wanting attention by complaining than someone who is interested in changing anything.  I don't even remember the writer's name anymore, so he/she/it lost before they even began.