I think encountering psychotic people is one of life's lessons for people born from the 80-90's, and onward. Since they are likely to be used to the internet moreso than older people. The use of the internet is pretty strong today and when it comes to finding people you may share things in common with, it's not hard to communicate and pick up the go from there.
I had some similar troubles myself when I was younger, still fresh out of my teens.
I was apart of a team in an massive-online multiplayer type of game. Think of it as getting 20-40 real people playing to slay one big dragon together, that kind of an event.
Well after being around there for a year or two I came to learn that the 'leader' of the group treated his then-live-in girlfriend like poop, pretty bad. I had talks with her and began to understand what she dealt with, that he came home and would verbally abuse her, physically too, that sort of stuff. It eventually came to a point after talking to her for awhile I suspect she got interested in me, I presume for being around for her and showing her the compassion she wanted. I even sent her some birthday gifts and stuff to cheer her up. That didn't change much between her and her boyfriend, she supposedly kept the same cycle - getting harassed, verbally abused, complained about the days and hoped that she could run away and live in a new place, etc. I tried to help her by telling her to go to talk to the police for help or her family, but she always turned it down passively with some excuses. She never did it (to my knowledge).
Part of this is why I read up and studied on a lot of social psychology during my college years, because these sort of situations made me want to understand people and why they do what they do.
Anyway, beside that tangent - I that was my lesson learned dealing with people online. From that point on I realized there's something the reality has that the internet can't replace. Body language, verbal clues and these things are important for friendships, families, relationships, whatever. Being deprived of the little things reality offers, is what makes online virtual realities really fragile.