Videophone with two routers - please help!

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aslazz

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Hello!

I hope I get lucky, receiving some help in fixing this problem I'm having with. I have a vp 200, sorenson router, cable modem and wireless router (wireless-n broadband router by Medialink).

A few years ago, with Linksys wireless router (wireless-B i think), I was able to make the connection between the modem, two routers, vp 200 and computer working just fine for over a year. Unfortunately, after we moved to a new home, I couldn't make it work (I sort of forgot which router is the "main" one to get the direct connection from cable modem to WAN port). I thought the Linksys wireless router wasn't working properly anymore so I just used the direct ethernet from Sorenson router to the computer.

Recently, I bought a new wireless-n broadband router and thought it'd make it work again like before. It didn't work at all.

Can you please help me to make all of the mentioned devices to work again in "seamless" connection from cable modem to either one of the routers and 2nd router and vp 200 and computer (direct ethernet connection, not wifi)?

Please provide very simple instructions for me to follow as I'm quite technology idiot.

Thank you very much!
 
I hate to say it, but "this is what Sorenson tech support is for." Give them a ring, I'm sure they'll more than glad to help you configure your new home network.

If not, give another VRS provider a call, as they will undoubtedly be more than willing to help you setup a competing videophone solution with your new home network.

Unfortunately, it's virtually impossible to tell you how to configure your equipment without knowing model numbers, hardware revisions, and firmware versions. Some videophones have difficulties with some router model/revision/versions, as they try to "rewrite" the H.323 or SIP signaling to try and help the videophone do its job (and cause more problems in the process).

Again, any VRS provider interested in your business should be more than willing to assist you in configuring your network to get their videophone working.
 
VRSEngineer said:
I hate to say it, but "this is what Sorenson tech support is for." Give them a ring, I'm sure they'll more than glad to help you configure your new home network.

If not, give another VRS provider a call, as they will undoubtedly be more than willing to help you setup a competing videophone solution with your new home network.

Unfortunately, it's virtually impossible to tell you how to configure your equipment without knowing model numbers, hardware revisions, and firmware versions. Some videophones have difficulties with some router model/revision/versions, as they try to "rewrite" the H.323 or SIP signaling to try and help the videophone do its job (and cause more problems in the process).

Again, any VRS provider interested in your business should be more than willing to assist you in configuring your network to get their videophone working.
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I agree- without specific info from you, its just faster,easier for you to make call to your VRS provider. plus you moved you need to update your 911 info.
 
Just call Sorenson Tech support, they are open right now


VP: 866-496-6111 or 801-287-9403

V: 866-496-6111*

TTY: 866-877-9826


Or E mail to support@sorenson.com

On AIM, SIPrelay type in: HELP
 
aslazz said:
Please provide very simple instructions for me to follow as I'm quite technology idiot.
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I was going to reply and give you instructions, but saw your line above. With your configuration, it won't be that simple. I would suggest you call tech support for help, so we wouldn't spend days/weeks via a forum trying to figure this out. A trainer can get you up and going in no time.
 
I'll do what you all have suggested. Thanks, guys for your time and assistance! :ty:
 
**UPDATE**

As a little experiment, I plugged the VP cord to the wireless router (not Sorenson router) and was surprised that it works (Sorenson router is plugged to the wireless router though). The new problem I have now is that the PC computer couldn't be connected to the internet (it's plugged to the wireless router). My laptop works just fine aka wifi and same with the Tivo which is plugged to the wireless router, too (for downloading schedules periodically). I reset both modem and router and PC but nothing works. Any suggestions?

Thanks!
 
aslazz said:
**UPDATE**

As a little experiment, I plugged the VP cord to the wireless router (not Sorenson router) and was surprised that it works (Sorenson router is plugged to the wireless router though). The new problem I have now is that the PC computer couldn't be connected to the internet (it's plugged to the wireless router). My laptop works just fine aka wifi and same with the Tivo which is plugged to the wireless router, too (for downloading schedules periodically). I reset both modem and router and PC but nothing works. Any suggestions?

Thanks!
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It looks like it works. I bet you still have issues with vp. you can call out but not receive calls. If you want suggestions and won't call tech support, then you will need to list the brand name AND model number of your modem, routers. Then there are many of us on AD can tell you their preference on how to setup everything. There are zillions way of doing it, some easy, some hard. BUT I can tell you no one is going to help until you tell us a little more about your setup. If we try to tell you now by assuming, you might be spending more time trying to get it right. You will need to be willing to modify the setting on the router, and perhaps the vp depending on the model of your router. Were you on DSL before you moved? all these questions may seem irrevelant to you but its important to figure things out. good luck.
 
You need to configure your new router to assign DMZ to one of your VP that you want to receive. Log into that router, look for DMZ then assign DMZ to the IP Address that your main VP uses.

DMZ is DeMilitarized Zone -- it opens the device from inside LAN to the Internet, that allows incoming calls to that device.
 
LinuxGold said:
You need to configure your new router to assign DMZ to one of your VP that you want to receive. Log into that router, look for DMZ then assign DMZ to the IP Address that your main VP uses.

DMZ is DeMilitarized Zone -- it opens the device from inside LAN to the Internet, that allows incoming calls to that device.
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DMZ is getting old... and not suite due UPnP is everywhere and the software could have re-configuration the setting on router without you know (blink) why my vp is not working... too much trouble to notice when someone a expecting call..
 
zerodog said:
DMZ is getting old... and not suite due UPnP is everywhere and the software could have re-configuration the setting on router without you know (blink) why my vp is not working... too much trouble to notice when someone a expecting call..
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hence the reason why i said nothing how to fix. aslazz seem to have most common, easy setup, but I am not going to shoot myself in foot without knowing the model numbers and such . DMZ is the easy way out, and sometimes the best way till a tech showup and set up port forward.

Afterall, we all want vp to work dont we regardless of the internet provider being used ? should be a painless setup.
 
Here are the brands and model info:

Cable modem - Motorola Surfboard model: SB5101

wireless router - Medialink wireless-N broadband MWN-WAPR-150N

vp router - I assume it's the same as you all have but in case, model is SR-200.

By the way, I moved the ethernet plug from Medialink router to Sorenson router (while Sorenson router is connecting to Medialink, the main WAN thing (?)). I don't know if it'd make any sufficient improvement or not.

Outgoing calls are working but I've not tested the Incoming calls. In the meantime, I await your answers while I search for someone to give me a testing call.

Thanks for your help and patience!
 
here is what I suggest for now. to make it painless as possible without modifying anything on your routers do this. IF your vp is already setup for sorenson sr200 settings then the following will work.

1.unplug/shutdown power to all 5 devices. (modem,2 routers, vp and pc.
2.have ethernet from your motorola modem to your sorenson sr200 router in the WAN.
3.have sorenson vp going to port number 1 on sorenson sr200.
4.plug ethernet from your media link WAN to any port 2 on sr200.
5. plug in power/powerup to all 5 devices.

This is easiest way for now. for both incoming and outgoing calls. I still don't understand why you haven't called tech support if you can make outgoing calls now????? that is what they are there for. granted you need to jump through a few hoops following thier preferred instructions but it will get you will you want to be and be able to RECEIVE calls as well outgoing. RIGHT?!!?



the following will be over your head so don't attempt since it requires logging in routers and modify advanced port forward settings. I would have preferred eliminate sr200 and modify the port forward on medialink for vp OR you could change medialink router address to 192.168.0.2 and just plug in ethernet from lan 1 on medialink to sr200 lan 2. this will allow you more direct wire plugs for other devices. I am just telling you this which is why you might want to call sorenson tech support and have them do a better setup instead of using stupid sr200 in the mix.
 
Thats something I don't understand too, call them don't cost anything and they are more experienced than most of people down here. Why asking person with limited experience, lack of resources to assist instead of asking those who already have mountains of resources and experience to help. Go figure!

radioman said:
I still don't understand why you haven't called tech support if you can make outgoing calls now????? that is what they are there for. granted you need to jump through a few hoops following thier preferred instructions but it will get you will you want to be and be able to RECEIVE calls as well outgoing. RIGHT?!!?
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Why two routers??? Unless it is a bridge, it is a different story. If you want wireless, use one wireless router, not two routers.

If the ports are full, use Dlink switch box...I am sure that Sorenson will provide you a free switch box.

I suggest you to contact Tech Support to configure VP 200 correctly.
 
Oddball said:
Why two routers??? Unless it is a bridge, it is a different story. If you want wireless, use one wireless router, not two routers.

If the ports are full, use Dlink switch box...I am sure that Sorenson will provide you a free switch box.

I suggest you to contact Tech Support to configure VP 200 correctly.
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It seems like tooooooo many people are clueless that sorenson router is really not necessary if they have thier own or willing to understand why things goes kaput and know how to fix themselves. but too often I see they keep messing around with settings or the wire setup, its just easier to make them use the sorenson router.

I beleive that if each sorenson vp user have thier own router and they have tech support who TEACH them how to check and modify settings on thier router or use a backup file for router setting. it would eliminate the tech support calls, but then they wouldnt have a job right? lol!
 
Why need 2 routers when you can just simply get a router with 8 LAN ports?
 
Hmm. I wonder if he uses the CAT 5 or CAT 5e ethernet wires for his modem and router.

I believe that the CAT 5e is much better.
 
webexplorer said:
Hmm. I wonder if he uses the CAT 5 or CAT 5e ethernet wires for his modem and router.

I believe that the CAT 5e is much better.
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hmm really?:hmm: if sorenson sr200 is NOT gigabit network capable, no need for cat 5e cable. cat 5 is good for 10 or 100 mbps which is the max of sr200. many modems are only maxed at 10mbps.
cat 5 or cat 5e will NOT help the firewall settings on the router.

JClarke said:
Why need 2 routers when you can just simply get a router with 8 LAN ports?
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as with many people- its money. they might ALREADY have those 2 routers. they rather pay more in electric then get right stuff to minmize junk all over.
 
why not do the simple... call CIR then ask for second listen port as shared into one router instead have two router.

Number one important is... don't reset... don't reset... after they reconfigure your router for two VP200.

Remember, once you request... they will send someone... the tech support couldn't assist but they will assist if your VP200 already assign the port listen settle first then so on.

All you do... is either way.. call on your webcam or dial cir.svrs.tv or tech.svrs.tv and they are able manage to send trainer.

My understanding that public ip address is disabled... I don't know how black screen issue for the videophone isn't friendly choice...
 
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