SnapVRS Ojo or ZVRS or Anything else???

GoneInsane85 · 06-22-2012, 01:22 AM

Hey everyone!

I just have a question about SnapVRS, I just graduated from RIT and got a "real world" job. My job entitles dealing with customers over the emails, and sometimes phones. Emails i can do but over the phone ofc is a issue since I can't hear nor understand well over the phone. :/

Anyhow I brought over my SnapVRS Ojo over from Rochester, NY to Seattle WA and tried to set it up on my own at work which is fine and i got the connection working just fine but i ran into a problem. When i dial out i can't see the other person but i get a email they say they can see me.

So I tried to contact SnapVRS tech support which so far in my experience has been absolutely awful. I tried these methods:

AIM: added support@snapvrs.com as a buddy but they are never online!!

Google chat: same thing they are never online

Tried webcam by dialing their number for support to go straight to tech support it goes to the inter peter and they for some reason can't give me the number or redirect me to tech support???? (Weird right?) Ofc interrupters can't help my situation.

So lastly, I sent email or more like emails for the past two days and i keep getting auto reply and no help came though I mean come on two days and this issue hasn't been resolved????

So i am about to give up on SnapVRS is there anything better for VRS such as ZVRS?? Keep in mind i want a physical VP for work reasons and have good service so i can keep up with the demand in a work environment. Nothing though the computer because how will customers keep in touch with me etc etc

Should i try ZVRS? or Sorenson? Purple? anyone have any good ideas????

Thanks

- Tyler

ajcramer86 · 07-23-2012, 07:44 PM

Hi Tyler,
I would love to help you with this. You should try ZVRS cause it has a lot of features!!!! WOWWW! Also You can download Z4 as well ... And You will get free Z20 if you want to have your own VP!

Its the best! Trust me, You will in love with that product! Contact me in my email!
Amanda
PS. I work for ZVRS just Fyi SMILES!

soulchill · 08-10-2012, 08:38 PM

Some corporate firewalls block the ports or have ALG (application layer gateway) service that changes the signaling in a way that when the video comes to you, when it passes through the company's router/firewall the video doesn't have a way to get to your phone. Hopefully ajcramer86 can find something to help otherwise your doomed to IT. OJO/Worldgate locks their phones, so I'm not sure if you can adjust the STUN/ICE settings that help with NAT issues like this. If things like Skype work, there's no reason there shouldn't' be a good VRS for you. It'd be nice if these places had a demo app where it would loop back your video so you knew it worked without issue.

**Chevy57** · 08-11-2012, 06:07 AM

All Snap!VRS Ojo and VPAD calls are being processed through Healinc Telecom's network. You can simply use your Ojo or VPAD device the same way you always have; all calls are being handled by Healinc’s high-quality interpreters and state-of-the-art VRS platform.

http://enews.snapvrs.com/eblast/2012/healinc/index.html

radioman · 08-11-2012, 09:22 AM

try Z20 from Zvrs. no firewalling setup required like sorenson/ojo. If you port your snapvrs number- should be free Z20. Screen is bit bigger then ojo and much more compact size. Also its more business looking and professional.

**Oddball** · 08-11-2012, 02:33 PM

SnapVrs sucks, period. Go to Sorenson, Convorelay, Purple, or ZVRS.

**Smithtr** · 08-11-2012, 04:33 PM

Quote:

Originally Posted by Oddball

SnapVrs sucks, period. Go to Sorenson, Convorelay, Purple, or ZVRS.

I agree Oddball better Sorenson !

Soon CRTC coming 2013

recommand Sorenson

I exciting

radioman · 08-13-2012, 11:34 AM

FYI- ZVRS is offering free z20's to those who have snap ojo's.

**Chevy57** · 08-13-2012, 12:03 PM

Quote:

Originally Posted by radioman

FYI- ZVRS is offering free z20's to those who have snap ojo's.

Free Z20 if you switch your phone number from VP-200® or ntouch™ VP only. Not Snap!VRS phone number??

radioman · 08-13-2012, 03:11 PM

They are offering free Z-20s to the first 100 current SnapVRS! customers who trade in their Ojos!

To see if you qualify, you can contact Customer Care
(VP) 877-777-9776 (Email) help@zvrs.com

**Chevy57** · 08-13-2012, 03:40 PM

Quote:

Originally Posted by radioman

They are offering free Z-20s to the first 100 current SnapVRS! customers who trade in their Ojos!

To see if you qualify, you can contact Customer Care
(VP) 877-777-9776 (Email) help@zvrs.com

Trade Viable Vpad???

JoeyDeafNinja · 08-13-2012, 04:06 PM

I'm against Zvrs and never will try one of these. Because of the connection between Zvrs and NAD's corruption.

soutthpaw · 08-13-2012, 08:58 PM

Zvrs has the best VCO as it is all done through the Z20 or the online app. However, my wife just had us switch to Sorenson because they gave her a free Ipad 2 as long as you stay with SVRS for 2 yrs.. They also include a free flat panel TV, and a 5giabit wireless router. I do like Sorenson Terps because a lot of them are local to us so they know regional signs etc...
Z20 is really a nice device for a professional setting.
I will still use Zvrs for my computer and mobile as Ntouch is crap on my computer and mobile.
Purple can go Furk themselves as I lost a couple grand in stock when the company up and delisted themselves... I will never do business with Purple again... Viable was involved in the whole VRS scam and its CEO is now in Prison

soulchill · 08-13-2012, 09:44 PM

Quote:

Originally Posted by soutthpaw

Zvrs has the best VCO as it is all done through the Z20 or the online app. However, my wife just had us switch to Sorenson because they gave her a free Ipad 2 as long as you stay with SVRS for 2 yrs.. They also include a free flat panel TV, and a 5giabit wireless router. I do like Sorenson Terps because a lot of them are local to us so they know regional signs etc...
Z20 is really a nice device for a professional setting.
I will still use Zvrs for my computer and mobile as Ntouch is crap on my computer and mobile.
Purple can go Furk themselves as I lost a couple grand in stock when the company up and delisted themselves... I will never do business with Purple again... Viable was involved in the whole VRS scam and its CEO is now in Prison

Didn't know about Purple. Do any companies connect direct so like someone with Purple could call someone with Sorenson direct? Or all they all independent and don't want to share customer numbers?

**Smithtr** · 08-13-2012, 11:50 PM

I wonder forbidden http://www.viable.net/? 0.o

Not Found

The requested URL viable.net was not found on this server. To log into the MyAccount system, click here?

sound look likes delete viable wholes accounts?

means https://www.viable.net/credentials/login

06-22-2012, 01:22 AM	#1 (permalink)
GoneInsane85 Registered User Join Date: Jun 2012 Posts: 7	SnapVRS Ojo or ZVRS or Anything else??? Hey everyone! I just have a question about SnapVRS, I just graduated from RIT and got a "real world" job. My job entitles dealing with customers over the emails, and sometimes phones. Emails i can do but over the phone ofc is a issue since I can't hear nor understand well over the phone. :/ Anyhow I brought over my SnapVRS Ojo over from Rochester, NY to Seattle WA and tried to set it up on my own at work which is fine and i got the connection working just fine but i ran into a problem. When i dial out i can't see the other person but i get a email they say they can see me. So I tried to contact SnapVRS tech support which so far in my experience has been absolutely awful. I tried these methods: AIM: added support@snapvrs.com as a buddy but they are never online!! Google chat: same thing they are never online Tried webcam by dialing their number for support to go straight to tech support it goes to the inter peter and they for some reason can't give me the number or redirect me to tech support???? (Weird right?) Ofc interrupters can't help my situation. So lastly, I sent email or more like emails for the past two days and i keep getting auto reply and no help came though I mean come on two days and this issue hasn't been resolved???? So i am about to give up on SnapVRS is there anything better for VRS such as ZVRS?? Keep in mind i want a physical VP for work reasons and have good service so i can keep up with the demand in a work environment. Nothing though the computer because how will customers keep in touch with me etc etc Should i try ZVRS? or Sorenson? Purple? anyone have any good ideas???? Thanks - Tyler

08-13-2012, 04:06 PM	#12 (permalink)
JoeyDeafNinja Registered User Join Date: Feb 2010 Location: Travelers Rest, SC Posts: 1,269	I'm against Zvrs and never will try one of these. Because of the connection between Zvrs and NAD's corruption. __________________ Strength and thrown off reason and reality Cut myself and screamed for their insanity Wake up to this nightmare that will never end Main attraction of this twisted master plan I will be your deadman With nothing but this blood on my hands Stuck in your wonderland I wanna make you bleed just like me So make me your deadman With only poisoning in my veins Stuck in your wonderland Stagnated by the passivity I'm gonna make you bleed like me

08-13-2012, 08:58 PM	#13 (permalink)
soutthpaw Registered User Join Date: Jan 2011 Location: Colorado Posts: 336	Zvrs has the best VCO as it is all done through the Z20 or the online app. However, my wife just had us switch to Sorenson because they gave her a free Ipad 2 as long as you stay with SVRS for 2 yrs.. They also include a free flat panel TV, and a 5giabit wireless router. I do like Sorenson Terps because a lot of them are local to us so they know regional signs etc... Z20 is really a nice device for a professional setting. I will still use Zvrs for my computer and mobile as Ntouch is crap on my computer and mobile. Purple can go Furk themselves as I lost a couple grand in stock when the company up and delisted themselves... I will never do business with Purple again... Viable was involved in the whole VRS scam and its CEO is now in Prison soulchill likes this.

08-13-2012, 11:50 PM	#15 (permalink)
Smithtr Siberian Husky Join Date: Jun 2006 Location: Canada Posts: 14,645	I wonder forbidden http://www.viable.net/? 0.o Not Found The requested URL viable.net was not found on this server. To log into the MyAccount system, click here? sound look likes delete viable wholes accounts? means https://www.viable.net/credentials/login __________________

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07-23-2012, 07:44 PM	#2 (permalink)
ajcramer86 Registered User Join Date: Jul 2012 Posts: 5	Hi Tyler, I would love to help you with this. You should try ZVRS cause it has a lot of features!!!! WOWWW! Also You can download Z4 as well ... And You will get free Z20 if you want to have your own VP! Its the best! Trust me, You will in love with that product! Contact me in my email! Amanda PS. I work for ZVRS just Fyi SMILES!

08-10-2012, 08:38 PM	#3 (permalink)
soulchill Registered User Join Date: Aug 2012 Location: Mooresville, NC Posts: 569	Some corporate firewalls block the ports or have ALG (application layer gateway) service that changes the signaling in a way that when the video comes to you, when it passes through the company's router/firewall the video doesn't have a way to get to your phone. Hopefully ajcramer86 can find something to help otherwise your doomed to IT. OJO/Worldgate locks their phones, so I'm not sure if you can adjust the STUN/ICE settings that help with NAT issues like this. If things like Skype work, there's no reason there shouldn't' be a good VRS for you. It'd be nice if these places had a demo app where it would loop back your video so you knew it worked without issue.

08-11-2012, 06:07 AM	#4 (permalink)
Chevy57 Sherlock Hound Join Date: Feb 2004 Location: O..HI..O! Posts: 10,280	All Snap!VRS Ojo and VPAD calls are being processed through Healinc Telecom's network. You can simply use your Ojo or VPAD device the same way you always have; all calls are being handled by Healinc’s high-quality interpreters and state-of-the-art VRS platform. http://enews.snapvrs.com/eblast/2012/healinc/index.html

08-11-2012, 09:22 AM	#5 (permalink)
radioman Registered User Join Date: Jun 2008 Location: In the good ole USA ! Posts: 2,551	try Z20 from Zvrs. no firewalling setup required like sorenson/ojo. If you port your snapvrs number- should be free Z20. Screen is bit bigger then ojo and much more compact size. Also its more business looking and professional.

08-11-2012, 02:33 PM	#6 (permalink)
Oddball Premium Member Join Date: Apr 2003 Location: The Toxic State Posts: 4,569	SnapVrs sucks, period. Go to Sorenson, Convorelay, Purple, or ZVRS.

08-13-2012, 11:34 AM	#8 (permalink)
radioman Registered User Join Date: Jun 2008 Location: In the good ole USA ! Posts: 2,551	FYI- ZVRS is offering free z20's to those who have snap ojo's.

08-13-2012, 03:11 PM	#10 (permalink)
radioman Registered User Join Date: Jun 2008 Location: In the good ole USA ! Posts: 2,551	They are offering free Z-20s to the first 100 current SnapVRS! customers who trade in their Ojos! To see if you qualify, you can contact Customer Care (VP) 877-777-9776 (Email) help@zvrs.com