GoneInsane85
New Member
- Joined
- Jun 21, 2012
- Messages
- 7
- Reaction score
- 0
Hey everyone!
I just have a question about SnapVRS, I just graduated from RIT and got a "real world" job. My job entitles dealing with customers over the emails, and sometimes phones. Emails i can do but over the phone ofc is a issue since I can't hear nor understand well over the phone. :/
Anyhow I brought over my SnapVRS Ojo over from Rochester, NY to Seattle WA and tried to set it up on my own at work which is fine and i got the connection working just fine but i ran into a problem. When i dial out i can't see the other person but i get a email they say they can see me.
So I tried to contact SnapVRS tech support which so far in my experience has been absolutely awful. I tried these methods:
AIM: added support@snapvrs.com as a buddy but they are never online!!
Google chat: same thing they are never online
Tried webcam by dialing their number for support to go straight to tech support it goes to the inter peter and they for some reason can't give me the number or redirect me to tech support???? (Weird right?) Ofc interrupters can't help my situation.
So lastly, I sent email or more like emails for the past two days and i keep getting auto reply and no help came though I mean come on two days and this issue hasn't been resolved????
So i am about to give up on SnapVRS is there anything better for VRS such as ZVRS?? Keep in mind i want a physical VP for work reasons and have good service so i can keep up with the demand in a work environment. Nothing though the computer because how will customers keep in touch with me etc etc
Should i try ZVRS? or Sorenson? Purple? anyone have any good ideas????
Thanks
- Tyler
I just have a question about SnapVRS, I just graduated from RIT and got a "real world" job. My job entitles dealing with customers over the emails, and sometimes phones. Emails i can do but over the phone ofc is a issue since I can't hear nor understand well over the phone. :/
Anyhow I brought over my SnapVRS Ojo over from Rochester, NY to Seattle WA and tried to set it up on my own at work which is fine and i got the connection working just fine but i ran into a problem. When i dial out i can't see the other person but i get a email they say they can see me.
So I tried to contact SnapVRS tech support which so far in my experience has been absolutely awful. I tried these methods:
AIM: added support@snapvrs.com as a buddy but they are never online!!
Google chat: same thing they are never online
Tried webcam by dialing their number for support to go straight to tech support it goes to the inter peter and they for some reason can't give me the number or redirect me to tech support???? (Weird right?) Ofc interrupters can't help my situation.
So lastly, I sent email or more like emails for the past two days and i keep getting auto reply and no help came though I mean come on two days and this issue hasn't been resolved????
So i am about to give up on SnapVRS is there anything better for VRS such as ZVRS?? Keep in mind i want a physical VP for work reasons and have good service so i can keep up with the demand in a work environment. Nothing though the computer because how will customers keep in touch with me etc etc
Should i try ZVRS? or Sorenson? Purple? anyone have any good ideas????
Thanks
- Tyler