T-Mobile Employee

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TMSTL

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Hey all I work for T-mobile, I am not hearing impaired, but I am trying to find out how many people use the Sidekick, how they like it, what they don't like about it, and how I could reach out to people to let them know about it and help them find out how it can help them communicate from day to day.
 
well for one u can tell them to stop interupting poeple's services on a regular basis, considering we got shut out for 6 hours yesterday, and irriated alot of poeple.

and im a sidekick user whos seriously considering getting another service with another agency due to constant problems with this service connection.
 
If you do work for T-Mobile, I do agree with JavaPride's posting. We are paying to use the devices and are expecting optimal performance on just about daily basis. I understand that like any computer or network, there can be glitches, bugs, or any unforeseen events. You can at least try to notify all users on the update of the services.

Also for the Web, I would like to see the browser that can accept client-side scripting processing, or at least use some of your servers to process client-side scripting and then show the result on the screen. There are some websites I would like to go while being mobile but unable to access due to inablility to process JavaScript (usually client-side scripting).

Thanks
 
I am a hearing member in the Deaf community and I am a sidekick user so I can communicate with everyone and I too am thinking of changing over. One thing I really hate is T-mo not allowing us to download our own ringtones. I have personal ringtones of train horns and firetrucks that I want to use, and I can't unless I move to somewhere that has a different service other than T-mo for Sidekicks.
 
TMSTL said:
Hey all I work for T-mobile, I am not hearing impaired, but I am trying to find out how many people use the Sidekick, how they like it, what they don't like about it, and how I could reach out to people to let them know about it and help them find out how it can help them communicate from day to day.
Click to expand...


Stop the often downtimes and outages. I fucked threw away my SK long time ago due to excessive downtime, even my boss got pissed off. my wife got too frustrated with too long downtimes. perhaps 5 to 10 minutes of downtime that go un noticed is fine, but not 1 hour, 6 hours or even 3 days!

you should know that there are TOO MANY deafies using SK i and ii, so listen to them real hard and improve, but you wont do it since you arent in the upper management to make decisions to improve communications among deafies

i is satisfied with blackberry 7230 even though its not a best pager since it has font size that i can tinker with.
 
javapride said:
and im a sidekick user whos seriously considering getting another service with another agency due to constant problems with this service connection.
Click to expand...

what is taking you so long to swithc over? i threw out my SK long time ago. try www.a1wireless.com
 
TMSTL said:
Hey all I work for T-mobile, I am not hearing impaired, but I am trying to find out how many people use the Sidekick, how they like it, what they don't like about it, and how I could reach out to people to let them know about it and help them find out how it can help them communicate from day to day.
Click to expand...

T-Mobile customer service told me that I get $5.00 credit AND $20.00 credit, too. I received $20.00 credit on my bill but NOT $5.00! I called them and gave complaint to them, they made an excuse, saying this and that. I told them that they made promise to give me $5.00 credit. They lied! I'm disappointed at T-Mobile!

Last Sunday, my sidekick was down with their service WITHOUT WARNING, first before service down. Sighs! They smell our money for their service???
 
Hi T-Mobile Rep,

Welcome to Alldeaf.

Why dont you put a large display model of the Sidekick at our educational booth at the Orange County Fair from July 8 - 31 this year. http://www.ocfair.com

In 3 short weeks you'll get exposure equivalent to 50 times of all the deaf expo events that happen in a single year. Our assistive technology display board will display the gadgets the deafies use. They get a lot of attention! http://www.deafadvocacy.com/aug04_21.jpg

We have room for the latest stuff like Sidekick II or Sidekick III if you happen have a prototype model of it. The hearies use Sidekicks too. And 95% of the booth visitors last year were hearies and hearies have bigger spending capability than the deafs. Last year we had over 70,000 booth visitors and this year we're fixing to have 100,000+ visitors.

This year they doubled the size of our booth to accommodate our inclusivity and the high traffic. http://www.deafadvocacy.com/aug06_22.jpg

We are still recordholders of the most ribbons a single non-profit wins at a single fair event. http://www.deafadvocacy.com/aug04_23.jpg

Our photo gallery of our booths at the OC Fair;

http://www.deafadvocacy.com/gallery.htm#k Year 2000

http://www.deafadvocacy.com/gallery.htm#ka Year 2001

http://www.deafadvocacy.com/gallery.htm#kb Year 2002

http://www.deafadvocacy.com/gallery.htm#kd Year 2003

http://www.deafadvocacy.com/gallery.htm#kc Year 2004

Our booth operators have included deaf actors and actresses working with our volunteers and most notably a deaf Bulgarian model that made it to the 2nd place Miss. Deaf Bulgaria also gave us a hand http://www.deafadvocacy.com/fair0101.jpg

Explore these images and with this year being the year of the Avocado, dead Sidekicks painted green hanging from the tree display we have would accent the sidekick thats going to be on on the display board. http://www.deafadvocacy.com/fair0208.jpg

I'm sure T-Mobile would love the exposure to the hearies as the Sidekick gadget the deafs use can also be a gadget the hearies can use too!

Private message me if youre interested in being a part of our exciting OC-Fair booth this year and we need information and literature from you by June 9 so we can notify the management and get their approval for your literature.

Richard Roehm
register.jpg
 
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I'm a SK2 user, like others have mentioned about the lengthy downtime periods - I did experience a few eps of that, but not as severe as the one in March that was down for nearly 5 days.
Generally, I'm quite satisfied with the services - it's not too bad. Sure there are some times when the network does go on the blink for a short while (ie: 5 to 10 mins max), but that doesn't bother me.
Perhaps it could be coverage problems for some parts of the US?
 
IcedTeaRulz said:
T-Mobile customer service told me that I get $5.00 credit AND $20.00 credit, too. I received $20.00 credit on my bill but NOT $5.00! I called them and gave complaint to them, they made an excuse, saying this and that. I told them that they made promise to give me $5.00 credit. They lied! I'm disappointed at T-Mobile!

Last Sunday, my sidekick was down with their service WITHOUT WARNING, first before service down. Sighs! They smell our money for their service???
Click to expand...
bingo! i agree with u.. same here i complian that WITHOUT WARNING.. idont like it.. never know it ER!!!
 
hey all,

I am very sorry for the inconvience when the sk goes down, unfortunatly we don't know when its going to go down, otherwise I would love to inform you, if I hear about it getting up dates or anything like that I will post it on the site for all to see. Keep me with the updates and I will keep you updated that way I can help you get the more from our service.
 
Hi There,

Welcome to Alldeaf and enjoy your stay here....I don't have a sk yet but is planning on getting one this month I hope....I'm not sure what kind of service I will get, but I'll keep my eyes open.... ;)
 
well let me know if there is anything i can do to get you to understand the skII and if you or if you do decided that you want it let me know where you decided to get it from and all that and i can see what i can do to help you
 
I am hearing, but my Deaf friend has a sidekick and is getting ready to break it into a thousand pieces. If you want someones honest opinion, I have heard from my friend how much the sidekick sucks, and I use to have a cell phone with T-Mobile that was the same way, never had service where I needed it, and it was always going in and out of all that online stuff. So I payed the cancellation fee to go to verizon where I actually get service! And it only costs half as much!
 
Oh, here's another thing I wouldn't mind seeing a feature enhanced on sidekick. Voicemail.

Deaf people can't access voicemail directly, have to use relay service to access voicemails. I used to have a POTS (plain old telephone system) voicemail where I use relay to check my voicemail. Especially useful when looking for jobs and expecting incoming phone calls from companies who may or may not be aware or comfortable using relay service. Using relay service to check voicemail take up a lot of time. Anywhere from 3 minutes to 15 mins or more.

I know that T-Mobile charges users to use and check voicemails. This is not fair to those who can't hear the messages. Also, if we use relay services, the charges for accessing voicemail and the amount of minutes piles up.
Hearings can check voicemail directly and for much less time and costs.

If there is a way to eliminate or at least, reasonably reduce the charges for deaf sidekick users to access voicemails that'd be great.
Or at least, make it possible to convert those voicemails to text messages and sent to either T-Mail account or whatever.

Thanks
 
I was really pissed off my sidekick server was down. I worked last Sunday which I was not able to reach professional people while the clients were out act.

Next day, I got too many messages which are urgent ! I was damn realllly mad with T-mobil.
 
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