Sometimes relay operator having trouble with accent. Most voice tech support is located outside United States... Yeah cheap labor, that is why.
That is interesting. Since I can't hear what the relay operator is saying, I would never have thought of it. As far as I can tell everyone I've called has said they understood the operator fine, but those calls were in the U.S.
It's a good point...
OP, what about live/chat support? HP has something like it I believe.
VacationGuy I think you have got what diehardbiker was saying backwards. I use the Illinois Relay with a TTY and VCO. I will get things like (typing in background) and (heavy accent) inserted to describe what is heard from the other end of the line. Meaning that the Relay CA is having to contend with a heavy accent from the person you have called.