I don't think its legal either... I mean wells fargo just got sued for not taking relay calls... I guess 1st bank is on their way to it too... I'm pretty sure they know that they aren't getting charged any extra... so this is how it went down, start to finish.
call #1
I called, gave them my account info, she kept telling me my password was wrong... so she couldn't help me. I know I gave them the right password. She said, go into the branch with your photo id and have them change the password. d
Through out the day they called me not 1x, not 2x but 16 times. I do not understand on my cell... because I have been too lazy to switch the number to my relay number and just been not answering my cell. finally on the last time, there is a message left. My phone transcribes the messages for me... the message says, "your account has been a victim of fraud, we received a call from a relay service for the hearing impaired earlier today, please call us back at xxx-xxx-xxxx and we can tell you what steps need to happen from there. This person knows your ssn, your account number, even your password. Please call back immediately and we will help you fight this fraud."
So yes... apparently they think someone (me) who knows all the the information about me... and calls via a relay service... is a fraud. So after work closes, I decide the only way they will talk to me is my captioned phone at work... so I call and they tell me that they can not unfreeze my account (apparently that had put a freeze on it, so I can not use any card on the account... NOTHING... what if i needed gas?) until I go into a branch and bring a copy of my audiogram and my photo ID to prove that I need to use relay. WTF... really... oh and she kept using the term "hearing impaired" even after I told her that word was offensive, there is nothing wrong with me, I'm just deaf... So frustrating... So I have to go in today... there is nothing I can do about it... because I need gas tonight and they have locked down both of my accounts...
I think I might switch banks now...