Isadora
Member
- Joined
- Dec 30, 2012
- Messages
- 51
- Reaction score
- 4
Hello, I would like to open a checking account but it looks like all of the means to contact a bank in writing are then followed by a phone contact, which is pissing me off. I am looking for a deaf-friendly bank, one that maybe has even chat support.
I tried to open an account with Capital One, started filling my application, then once submit the site said they were unable to verify my identity and to call their toll-free number. I tried.... I even told the lady that I am HoH and I really need lip reading, and asked her if there was any way to have that conversation in writing, like by chat or video. Sadly, I wasn't able to understand her reply. 24 hrs passed, and they haven't yet written me with an alternative contact. Bo-oh!
I wanted to open a checking account with Schwab (which was my top choice, but very complicate to set up, so I tried Capital One first), I just have a simple question regarding the initial deposit through money order. I write the customer service an email asking 2 basic stuff (do you accept USPS money order? which is the minimum amount of the initial deposit?) and the answer was "Hey, call us at this number...."
This is SO FRUSTRATING!!!
I tried to open an account with Capital One, started filling my application, then once submit the site said they were unable to verify my identity and to call their toll-free number. I tried.... I even told the lady that I am HoH and I really need lip reading, and asked her if there was any way to have that conversation in writing, like by chat or video. Sadly, I wasn't able to understand her reply. 24 hrs passed, and they haven't yet written me with an alternative contact. Bo-oh!
I wanted to open a checking account with Schwab (which was my top choice, but very complicate to set up, so I tried Capital One first), I just have a simple question regarding the initial deposit through money order. I write the customer service an email asking 2 basic stuff (do you accept USPS money order? which is the minimum amount of the initial deposit?) and the answer was "Hey, call us at this number...."
This is SO FRUSTRATING!!!