VP not working only can see myself on cam..

Vorsia

Vorsia

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Quick question when I call through VP I only see myself .. No TERP..can anyone answer I need to Make a doctors appointment..
 
I don't know how VP works, sorry.

Can you e-mail your doctor's office to make an appointment that way?
 
VRS. Is when you make a phone call through you TV and the interpreter call the number. And then u can either use vco where u can talk on the phone and the person your talking to wont ever know you are using it .. And the TERP signs to u.. I us vco but I can see the interpreter sign .. To me it all black.. I guess a tech person has to com out..I have a caption call phone so I used that today to make my calls but the even malfunctions sometimes..
 
well -- what equipment do you have? sorenson? vp200? ntouch vp? purple? zvrs? etc? did you replace your router, modem or reset it recently?
 
My little girl has disconnected it Saturday.. But I'm pretty sure everything looks likes its up and running . I use Sorensen and has been working fine it's takes my miss calls but when I need to make a call its all black.. Meaning the interpreter not there.. I have been using caption call but is not the same it real time.. There are to many pauses and people get mad .. I hate it but its all I have right now... So if u know what ELS could be wrong radioman let me know.. There number is out of service .. The one THATS online I guess I can mail them..
 
well - there are a few things to check before waiting for service. Check to make sure the network cable from sorenson vp goes into one of LAN ports of your sr200 router or simalar. Then check to make sure the cable that is in the wan of sr200 or simalar port goes into the the modem - doesnt matter if it DSL or cable box.
Quite often people dont check the wiring connections when they move things around or disconnect from kids. After doing that - unplug the power to vp, router, modem and wait 5 mins and plug back in, try again. If it fails -its possible that you might have a router firewall issue that somehow got reset from playing around which happens often.

If you guys are sick and tired of these black screens issue - you can port your sorenson number to a Z20 free and do away with these silly network setup everytime something happens or changes. Feel free to PM me for more details if you want.
 
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