Dennis S.
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- Nov 22, 2003
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Local St. Louis news:
http://www.stltoday.com/stltoday/bu...?OpenDocument&highlight=2,"verizon"+AND+"tty"
Scroll down to the bottom-most article on the page, "Verizon helps hearing impaired"
Verizon Wireless announced that they will be providing customer service via TTY for deaf and hard of hearing customers, from 8am to 5pm weekdays.
What the hell is so exciting or newsworthy about that? If I was a DEAF WIRELESS customer, what are the chances that I would have a TTY? The trend today is to ditch the home line and go solely wireless, and TTYs for cell phones are RARE because there are NO cell phones with BUILT IN TTY interfaces.
Wyndtell is the ONLY company that offers pager to TTY service, for a fee -- but then why would you call Verizon Wireless?!
The question I want to pose to you all: How should wireless companies make their customer service more accessible?
http://www.stltoday.com/stltoday/bu...?OpenDocument&highlight=2,"verizon"+AND+"tty"
Scroll down to the bottom-most article on the page, "Verizon helps hearing impaired"
Verizon Wireless announced that they will be providing customer service via TTY for deaf and hard of hearing customers, from 8am to 5pm weekdays.
What the hell is so exciting or newsworthy about that? If I was a DEAF WIRELESS customer, what are the chances that I would have a TTY? The trend today is to ditch the home line and go solely wireless, and TTYs for cell phones are RARE because there are NO cell phones with BUILT IN TTY interfaces.
Wyndtell is the ONLY company that offers pager to TTY service, for a fee -- but then why would you call Verizon Wireless?!
The question I want to pose to you all: How should wireless companies make their customer service more accessible?