Troubleshooting PC...

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Hey guys I want to create this thread to
focus on troubleshooting PCs and how to
resolve it.

Because My PC broke down for a few days...
I want to share the problem and see if you know
how to resolve this ? It is FINALLY Working now,
BUT i want to ask you around and see if anyone
know the answer to help EDUCATE each other
for the future reference....

PROBLEM:

I have the Comcast Internet High Speed...
When my old PC broke down, I gave up and
switched it to another new PC. Then, I moved
my hard drive from old PC to new PC. Boy,
I was so nervous... Good enough it's
working GREAT !!! No problem for a few days
UNTIL I re-boot the system....

Guess what ? I lost all the Internet connection
and I got an error message "Cannot Find Server"
all the times I cannot even use AIM neither
I went CRAZY for a few days trying to figure
this out...

Tell me whats wrong and what would
you do to resolve and fix this ?
 
Y said:
Hey guys I want to create this thread to
focus on troubleshooting PCs and how to
resolve it.

Because My PC broke down for a few days...
I want to share the problem and see if you know
how to resolve this ? It is FINALLY Working now,
BUT i want to ask you around and see if anyone
know the answer to help EDUCATE each other
for the future reference....

PROBLEM:

I have the Comcast Internet High Speed...
When my old PC broke down, I gave up and
switched it to another new PC. Then, I moved
my hard drive from old PC to new PC. Boy,
I was so nervous... Good enough it's
working GREAT !!! No problem for a few days
UNTIL I re-boot the system....

Guess what ? I lost all the Internet connection
and I got an error message "Cannot Find Server"
all the times I cannot even use AIM neither
I went CRAZY for a few days trying to figure
this out...

Tell me whats wrong and what would
you do to resolve and fix this ?
Click to expand...
When you move your hard drive from one pc to another you may not have the proper drivers installed for the hardware in the new system. Most likely you had to update your network drivers. It's really kind of tough though to troubleshoot this problem without more details...
 
Yup that is correct, especially with Windows OS. Windows OS is registry dependent, meaning alot of hardware and application software were tied together to work with specific PC! Moving to another PC of different configuration messed up with registry. But if it were Linux, then it is different story. Linux is NOT registry dependent, nor uses registry at all.

rockdrummer said:
When you move your hard drive from one pc to another you may not have the proper drivers installed for the hardware in the new system. Most likely you had to update your network drivers. It's really kind of tough though to troubleshoot this problem without more details...
Click to expand...
 
Ok Interesting... Thanks for these tips.

I want to share this experience with you
when I moved the same hard drive
from old PC to new PC Everything was running
fine even with the same Windows OS everything SAME
UNTIL I re-boot the system all of sudden
I lost the Internet connection... I kept getting
the error Message "Cannot find the Server" at
every time when I tried to open any web browser.

I gave up went CRAZY and then I called the
Comcast Internet High-Speed Technican
guy to come over to look at it and
good enough he explained that any time
if you switch any equipment and/or
if power shut off at the modem or
router your ip address always will change
change then you could unplug both
modem and router .. then plug the modem
in 1st then the router to get a new ip address
Next time if something happen just look at the
modem if the cable light is NOT on then
there is a signal issue from outside so
you will know...

By the way, everything remain same back
to normal... Whew !!!

My Windows OS remain same and
even my IP address remain same. Whew !

I realize it is worth to share our troubleshooting
experience learn how to resolve this etc...
 
That is correct! the IP address generally WILL change. It depends on the lease you have on the last IP address. If the lease is up before you log in, the chance are that somebody else took your IP address so therefore you need new available IP address. That is why sometimes VP have similiar problem too!

If you want same IP address from ISP, call them and ask for "Static" IP address. Expect to pay at least 2 or 3 times more for this!

Y said:
Ok Interesting... Thanks for these tips.


I gave up went CRAZY and then I called the
Comcast Internet High-Speed Technican
guy to come over to look at it and
good enough he explained that any time
if you switch any equipment and/or
if power shut off at the modem or
router your ip address always will change
change then you could unplug both
modem and router .. then plug the modem
in 1st then the router to get a new ip address
Next time if something happen just look at the
modem if the cable light is NOT on then
there is a signal issue from outside so
you will know...
Click to expand...
 
diehardbiker65 said:
That is correct! the IP address generally WILL change. It depends on the lease you have on the last IP address. If the lease is up before you log in, the chance are that somebody else took your IP address so therefore you need new available IP address. That is why sometimes VP have similiar problem too!

If you want same IP address from ISP, call them and ask for "Static" IP address. Expect to pay at least 2 or 3 times more for this!
Click to expand...

yeah, i'm gonna check tmrw or next few days to see if
my IP address change or not.. i'll let you know if I see
the change...

Sometimes I wish these Comcast tech people SHOULD
ask us if we want "Static" IP address it looks like they tend
to wait for us customers to ask them for "Static" IP address...
Pay at least 2 or 3 times ? Then Forget it LOL
 
Does anyone else have any PC Troubleshooting and
how did it get resolved ?
 
It is NOT really necessary. Static IP is excellent for someone who wants to run business, like web hosting service. I would say 98% of internet access customers don't have any clue to the difference so whats point of advertising them? DHCP, mainly used because it is the EASIEST for average people to set it up. Like just turn off power and turn back on, problem solved. on other hand, with static IP address, the technican have to "train" you how to set it up and how to get your PC running the way it should be. Too complicated for average customers.
[
QUOTE=Y]yeah, i'm gonna check tmrw or next few days to see if
my IP address change or not.. i'll let you know if I see
the change...

Sometimes I wish these Comcast tech people SHOULD
ask us if we want "Static" IP address it looks like they tend
to wait for us customers to ask them for "Static" IP address...
Pay at least 2 or 3 times ? Then Forget it LOL[/QUOTE]
 
Y said:
Does anyone else have any PC Troubleshooting and
how did it get resolved ?
Click to expand...
Here's a thought. Sometimes when Comcast provisions your service, it's tied to the MAC address of the network interface card. In the new system you have a new MAC address. This doesn't apply if you have cloned your PC's MAC address to a firewall/router or similar device.
 
rockdrummer said:
Wait... I am not clear here. Is everything working ok now??
Click to expand...


Oh yes, everything is working out fine smoothly :)

Thats why I thought why not ask if anyone else
might have any other different PC troubleshooting
and how did they get it resolved ?

I am now thinking of a different one: Do you and
many others have their own hard drive with
another extra hard drive copy for a back up
just in case if your hard drive might get
crashed/destroyed ? I do NOT have another
hard drive backup but I do NOT know how to
copy my current hard drive to another extra
hard drive for a back up... do you ?
 
webexplorer said:
If I were you, I use a DVD for my backup files instead of a hard disk's backup.
Click to expand...

oh really... did u mean hard drive or hard disk ?
 
Y said:
... Do you and
many others have their own hard drive with
another extra hard drive copy for a back up
just in case if your hard drive might get
crashed/destroyed ? I do NOT have another
hard drive backup but I do NOT know how to
copy my current hard drive to another extra
hard drive for a back up... do you ?
Click to expand...
I've been thinking about that.

Right now, I use removable flash drives for back up. I keep a copy in my safety deposit box at the bank, and a copy at home, in another room away from the computer, in a waterproof container.
 
He meant DVD burner. You can burn on DVD or CD as back up. DVD(4.6gb) got bigger space to store than CD(640mb).
You can do by copy n paste these files you want to do back up. There are several back up software you could use. 2ndary hard drive isn't good way as back up. Unless they are "removable" because if both hard drive is in same PC at same time and having virus attack, whats good is these back up files? Both will be wiped out anyway. For DVD/CD, once burnt on then virus can NOT attack them.
Y said:
oh really... did u mean hard drive or hard disk ?
Click to expand...
 
diehardbiker65 said:
He meant DVD burner. You can burn on DVD or CD as back up. DVD(4.6gb) got bigger space to store than CD(640mb).
You can do by copy n paste these files you want to do back up. There are several back up software you could use. 2ndary hard drive isn't good way as back up. Unless they are "removable" because if both hard drive is in same PC at same time and having virus attack, whats good is these back up files? Both will be wiped out anyway. For DVD/CD, once burnt on then virus can NOT attack them.
Click to expand...

I feel embarrassed cuz I do NOT know how to
copy hard drive to a CD just for a backup ?!?!?

NOTE: I do NOT have DVD burner.
 
diehardbiker65 said:
He meant DVD burner. You can burn on DVD or CD as back up. DVD(4.6gb) got bigger space to store than CD(640mb).
You can do by copy n paste these files you want to do back up. There are several back up software you could use. 2ndary hard drive isn't good way as back up. Unless they are "removable" because if both hard drive is in same PC at same time and having virus attack, whats good is these back up files? Both will be wiped out anyway. For DVD/CD, once burnt on then virus can NOT attack them.
Click to expand...

That is what I do. Usually I backup all my data to CD-R's but if I have so much data that I need several CD-R's then I just take my Tower to my boyfriend's house (he has a dvd burner) and connect it to his tower via LAN and burn them all to one or two DVD-R's. I tend to have so much data cause I am constantly taking pictures and making art in Photoshop and ImageReady and other stuff like that.

I used to burn stuff to CD-R's using the software that came with my PC but that program isn't so great and for some reason it quit working so I added Nero and since then it's working good.
 
Nero ?

anyway i do NOT have CD/DVD burner here... so
I stopped by at the Staples discovering that they
have special techncial services copying my current
hard drive to another hard drive for a back up....
I think it was only about $50 fee but the
new extra hard drive is about $150 to $200
 
Hold your horse. You can buy a hard disk drive for less money (external or internal hard disk drive). You could transfer your personal files from your old computer to new computer as long as your new computer has anti-virus software. Does your old computer has a firewire or USB port?

For example, I have a Seagate external hard disk (160 GB). I plug the Seagate wire in the back of my old computer. I look up my files on the screen, and I use a mouse to drag my personal files into the Seagate. Then, I plug the Seagate in my new computer's firewire port, and drag some of my files into the new computer's hard disk as long as the anti-virus is on. That's it.

At last, I could format or reinstall the OS on my old computer.

If my new computer has a CD or DVD, I can move my personal files into the CD/DVD from the Seagate external hard disk drive so that it would save my money not paying the service fee.

I hope that your old computer has a USB port or a firewire port. A firewire is faster than USB like 10x faster. But, that is not important. It is important that your files can be transferred to the disk.
 
webexplorer said:
Hold your horse. You can buy a hard disk drive for less money (external or internal hard disk drive). You could transfer your personal files from your old computer to new computer as long as your new computer has anti-virus software. Does your old computer has a firewire or USB port?

For example, I have a Seagate external hard disk (160 GB). I plug the Seagate wire in the back of my old computer. I look up my files on the screen, and I use a mouse to drag my personal files into the Seagate. Then, I plug the Seagate in my new computer's firewire port, and drag some of my files into the new computer's hard disk as long as the anti-virus is on. That's it.

At last, I could format or reinstall the OS on my old computer.

If my new computer has a CD or DVD, I can move my personal files into the CD/DVD from the Seagate external hard disk drive so that it would save my money not paying the service fee.

I hope that your old computer has a USB port or a firewire port. A firewire is faster than USB like 10x faster. But, that is not important. It is important that your files can be transferred to the disk.
Click to expand...

Thank u for this valuable tip ! I realize that my old
computer does have USB port so I'm gonna try this.

By the way, I just found out that Hard-drive maker Seagate/Maxtor
has proclaimed June to be "Backup Awareness Month"
http://www.backupawareness.com
and is even giving away FREE backup hard drive all month...
 
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