PowerON
Active Member
- Joined
- Mar 12, 2007
- Messages
- 11,266
- Reaction score
- 10
I decide to give some tips. I don't know if anyone would thought of something.
***NOTE: It's for non-video relay svc***
Whatever I'm call such as I aware of my problem on something or order something. IMPORTANT thing is... BE PREPARE!
I had to write note under TextEdit (alternative as Notepad, since I'm Mac user). Anyway, I type the begin introduce about the problem after I know the question usually goes "how can I help you today? yada yada?" So, I know how to answer it as you do. And I add several sentence that I may need to tell to customer service, just in case.
And I have to be sure, I had telephone number by copy/paste to make call. I use IP-RELAY, since it's my current strong prefer. Because I love typing. Don't ya? Anyway, when I made the call and the agent via customer service reply, I copy the sentence I had from note and paste. Volia! It's there, it's like I typing too fast as agent would thought it's impossible and but reply MUCH QUICK to person on phone.
However, when person ask the random question that I may know to answer, I typing in notepad since it keep blah blah blah and I don't feel like I want to interrupt until there is "GA" in there. After I finish typing and I copy setence and paste in box after see "ga" appear. volia! I reply quick. ta da!
It save my time and give good satisfactory with agent. In my experience, it's fastest I have done, compaer to video since I hate to spell it out for them to make sure my darn hand is clear.
***NOTE: It's for non-video relay svc***
Whatever I'm call such as I aware of my problem on something or order something. IMPORTANT thing is... BE PREPARE!
I had to write note under TextEdit (alternative as Notepad, since I'm Mac user). Anyway, I type the begin introduce about the problem after I know the question usually goes "how can I help you today? yada yada?" So, I know how to answer it as you do. And I add several sentence that I may need to tell to customer service, just in case.
And I have to be sure, I had telephone number by copy/paste to make call. I use IP-RELAY, since it's my current strong prefer. Because I love typing. Don't ya? Anyway, when I made the call and the agent via customer service reply, I copy the sentence I had from note and paste. Volia! It's there, it's like I typing too fast as agent would thought it's impossible and but reply MUCH QUICK to person on phone.
However, when person ask the random question that I may know to answer, I typing in notepad since it keep blah blah blah and I don't feel like I want to interrupt until there is "GA" in there. After I finish typing and I copy setence and paste in box after see "ga" appear. volia! I reply quick. ta da!
It save my time and give good satisfactory with agent. In my experience, it's fastest I have done, compaer to video since I hate to spell it out for them to make sure my darn hand is clear.
