Rights panel agrees with deaf man denied interpreter

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Rights panel agrees with deaf man denied interpreter | The Kennebec Journal, Augusta, ME

A human rights panel on Monday sided 3-1 with a man who said he was a victim of disability discrimination when a South Portland optometrist failed to provide him with a qualified interpreter during an eye exam.

Kevin Myshrall, 44, of Andover, who is deaf, had filed a complaint with the Maine Human Rights Commission against Peter Morse and Peter F. Morse Inc.

According to a report by a commission investigator, Myshrall said he requested an interpreter when he booked the appointment, and none was present when he arrived at the office on March 24, 2010.

"It seemed a straight-forward case of Dr. Morse denying him accommodation that was requested for the appointment," said Sean Ociepka, an attorney for the Disability Rights Center of Maine, who represented Myshrall.

Ociepka said Myshrall later went to a different optometrist.

Stephen Langsdorf, the attorney who represented Morse, said he disagreed with the commission finding.

"Apparently there was a misunderstanding as to whether Mr. Myshrall was going to be bringing an interpreter with him, and he became angry and stormed out," Langsdorf said.

Langsdorf said the law requires effective communication, not necessarily an interpreter.

"The doctor had experience working with patients in writing, but he never had a chance," Langsdorf said. "You can't say working through an interpreter orally is as effective as one-to-one written communication."

According to the investigator's report, Morse has practiced optometry for 30 years and treated a number of hearing-impaired patients, usually using a notepad to exchange written communication.

Commission findings are not law, but may become grounds for lawsuits.

The case now enters a conciliation phase.

"The disability rights center will discuss the possibility of resolving this to help assure this type of accommodation problem doesn't arise again," Ociepka said.
 
Great decision. We need more people filing complaints when they are denied an interpreter in a medical situation. That is the only way things will change.
 
good job
i bet it is far more commonplace than how this report portays this issue.
 
I don't think this is uncommon at all.

One time, an opthalmologist's office -gave- me a terp, but the doctor kept insisting I pay attention to him and not my terp because I could "understand him" and he wanted to "communicate with me". He kept telling me to "look at him" when we were just talking and not doing any exam.

I was like O.o. It was very weird.
 
I don't think this is uncommon at all.

One time, an opthalmologist's office -gave- me a terp, but the doctor kept insisting I pay attention to him and not my terp because I could "understand him" and he wanted to "communicate with me". He kept telling me to "look at him" when we were just talking and not doing any exam.

I was like O.o. It was very weird.

No, it isn't uncommon. Unfortunately, medical professionals are sadly lacking in understanding their obligations to their patients needing accommodation. There have been studies done that indicate they have less knowledge of the ADA than many other professions. I find that ironic.
 
No, it isn't uncommon. Unfortunately, medical professionals are sadly lacking in understanding their obligations to their patients needing accommodation. There have been studies done that indicate they have less knowledge of the ADA than many other professions. I find that ironic.

Too busy being super-special and entitled to actually care for their patients seems to be the standard 90% of the doctors you meet in the US go by, unfortunately.
 
It happened to me again (for the 3rd time) yesterday, when I went to see my ENT specialist....no interpretor....It was noted in my file that I had requested one, I even called a week ahead of time to inform them of it, and to make sure that one would be scheduled for me.

It's frustrating, no doubt about it. So now, my only recourse is to call them back, and request some brochures on the forthcoming surgery(s) I'll have on August on my left ear (2 of them). My doctor was an hour and 15 minutes behind on patients....and even tho' I took my son with me that day, not to intrepret...but because at times, I'm not able to drive due to "dizzness" after my ears are vacuumed and cleaned....

I've been nice about it...then slightly rude about it...then really RUDE aboit it to the receptionist/scheduler at the desk in the doctor's office.....they still just "don't get it"!...And they always ask, "would you like to re-schedule the appointment?"...and give me an appointment 3 months later!..saying that's ll they have. and that the doctor is in such a "high demand"....
 
Too busy being super-special and entitled to actually care for their patients seems to be the standard 90% of the doctors you meet in the US go by, unfortunately.

You hit that nail on the head. The days of the patient centered doctor seem to be in the past.
 
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