Relay refused do service

ideafspy

ideafspy

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:mad:
When I was at work and I need connect (future) brother in law about prepare the wedding need be done. So my work doesn't have videophone and my home doesn't have telephone cuz I am not interesting spending money on that one.

So I go ahead and do the tty relay first then call the VRS to videophone at my home to talk to him.

They REFUSED and said we cannott processed.

STUPID SPRINT RELAY! They should know that only 10 percent have videophone while there are 90 percent DONT! :mad:
 
You mean you call to them via tty relay and you want them to communicate back to you via VRS at the same time?

If so, that's an interesting concept. I'll leave it up to the others to be judgemental about it.

Richard
 
Well, this got nothing to do with Sprint being lousy. We all know we can not call TTY Relay to call another TTY user. It has to be opposite, it was old rule set up FCC. So, an idea of using TTY relay to call to another Relay operator won't work. FCC would not like this, and will NOT pay for the service at all and CAN close the account leaving Relay operator stuck with debts and no money. Operator can not afford this risk.

I would use wireless pager to talk with any deafies via AIM or E-mail.
 
I think it's annoying for workers to do personal things like that from work. My mom told me of a lady who was planning her wedding at work. Totally inappropriate. I never had bad service from SPRINT, so I cannot relate.
 
oops, I made a comment and re-read the first post and discovered my answer
 
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It's not allowed.

I'll say it again. It's NOT ALLOWED.

It's not Sprint's fault. It's the FCC.

Is your soon to be brother deaf and using a VP? Then this FCC rule prevents it:


http://www.fcc.gov/cgb/dro/4regs.html

47 C.F.R. § 64.601 - 64.605

§ 64.601 Definitions.

(14) Telecommunications relay services (TRS). Telephone transmission services that provide the ability for an individual who has a hearing or speech disability to engage in communication by wire or radio with a hearing individual in a manner that is functionally equivalent to the ability of an individual who does not have a hearing or speech disability to communicate using voice communication services by wire or radio. Such term includes services that enable two-way communication between an individual who uses a text telephone or other nonvoice terminal device and an individual who does not use such a device, speech-to-speech services, video relay services and non-English relay services. TRS supersedes the terms "dual party relay system," "message relay services," and "TDD Relay."
Click to expand...

In plain speak, that means that someone deaf who uses TTY relay cannot relay with another deaf person who uses Video or TTY. Why? Because you can make the call without using a TTY to go directly to them, i.e., by using VP to VP. If you choose not to use VP, you're out of luck.

I imagine this was set up so that deaf people wouldn't try to abuse the system by using 2 VRS interpreters or 2 TTY operators to call another deaf person, when they can call the other deaf person themselves via VP or TTY.

Granted, this may leave some people stuck because someone only has a VP now and they only have a TTY. My suggestion? Write to the FCC and complain that their policy prevents you from making calls. It's becoming quite odd that we need relay to communicate with other deaf people today!

http://www.fcc.gov/cgb/complaints.html

Relay services is docket #03-123, make sure you reference that in your complaint.
 
DAMN....

My work aren't going get that videophone-- beside---

its only 10 percent and what FCC expect to made its happen?? Why not FCC rule on HSI to effect and made its all happen?

Hearies made easier is cellular phone. :mad:
 
Sorry about it, the only solution is to get a pager and you would be able to keep in touch. I agree that it is waste of money to have a phone with TTY at home. They are being phased out by most deafies already.

Problem here is that the orignal purpose for FCC to fund the relay service is to bridge the communication between deafies and hearies NOT deafies to deafies also hearies to hearies as well. FCC is in no position to save anyone's money at all.



ideafspy said:
DAMN....

My work aren't going get that videophone-- beside---

its only 10 percent and what FCC expect to made its happen?? Why not FCC rule on HSI to effect and made its all happen?

Hearies made easier is cellular phone. :mad:
Click to expand...
 
What type of work you do? Cause my company had paided for the D-link Video Phone from the computer store set them up for me since we use HSI at work. and you can ask to get new web-cam that will work for the half price of D-Link VP.

But also use VP to talk with my clients too so i can understand them better that using TTD.

DocBlaze
 
It depends! Most companies got network with data cofidential sensitive in their system. And when they learn that VP requires DMZ channel, they will say OH NO NO THAT IS NOT ALLOWED. Problem is that with DMZ is that the communication between a point to point is zero firewall protected. Hackers love DMZ. So, the real issue is that company's concern if one mistake with setting in network it wide opens for hackers to walk in the system.
My old work refused this because of DMZ requirement.


docblaze said:
What type of work you do? Cause my company had paided for the D-link Video Phone from the computer store set them up for me since we use HSI at work. and you can ask to get new web-cam that will work for the half price of D-Link VP.

But also use VP to talk with my clients too so i can understand them better that using TTD.

DocBlaze
Click to expand...
 
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