Attention Consumers:
Is Your Community Ready for the Digital TV Transition?
CSD is working with the FCC to increase awareness about the digital television (DTV) transition taking place on June 12, 2009. One of our goals is to get this message to deaf, hard of hearing, deaf-blind and speech disabled consumers across the country who may need assistance. CSD has a DTV Help Center specifically for these consumers to ask questions, find out if they need a converter box or ask how to purchase and install a converter box, as well as information to address their closed captioning issues.
We need your help to spread the word!
CSD would like your assistance in communicating to people in your community or to the people you serve on how to get more information about the DTV switch. Here’s how: 1. Send a flyer to members of your community about the availability of the CSD-DTV Help Center. 2. Place a Web banner on your local Web site. 3. Keep the CSD-DTV Help Center web site address and phone number handy in case you get questions from people you work with or serve. 4. Print informational documents to share with your consumers and local community partners. 5. No Internet access? Call the DTV-Help Center for assistance. To obtain materials mentioned above, please call the DTV Help Center and ask for assistance. CSD’s DTV Help Center will be available 5 days a week, Monday thru Friday from 8 a.m. to 9 p.m. The DTV Help Center is like no other across the United States — a fully-accessible Help Center whereby staff will communicate with individuals one-on-one or with their families to educate them about the DTV change, troubleshoot issues as needed to ensure a converter box is successfully obtained and installed, and/or assist them in addressing issues with closed captioning. Deaf and hard of hearing consumers will be offered a choice of communication modes that fits their needs, whether it is by voice, videophone, TTY, Instant Messaging, IP Relay, Voice Carry-Over Relay, Captioned Telephone, Video Relay or Spanish Video Relay. You can contact us with the following methods: Voice - 1-877-388-4968 TTY - 1-877-889- 4273 Direct VP Number: 1-866-351-1950 and 1-866-401-3519 DNS VP Number: dtv03.csd.tv, dtv04csd.tv, dtv05.csd.tv, and dtv06.csd.tv AIM Screen Names - dtvcsr07 or dtvcsr008
CSD appreciates your assistance and leadership in spreading the word about the DTV transition within your community. By doing any of the activities suggested above, your community will appreciate your efforts in getting the necessary information to them so they will be able to continue watching and enjoying their TV programming on June 12.
“Get Connected, not disconnected!”
If you have further questions or need more information, please contact me.
Best regards,
Tim Anderson
CSD-DTV Outreach Representative
Is Your Community Ready for the Digital TV Transition?
CSD is working with the FCC to increase awareness about the digital television (DTV) transition taking place on June 12, 2009. One of our goals is to get this message to deaf, hard of hearing, deaf-blind and speech disabled consumers across the country who may need assistance. CSD has a DTV Help Center specifically for these consumers to ask questions, find out if they need a converter box or ask how to purchase and install a converter box, as well as information to address their closed captioning issues.
We need your help to spread the word!
CSD would like your assistance in communicating to people in your community or to the people you serve on how to get more information about the DTV switch. Here’s how: 1. Send a flyer to members of your community about the availability of the CSD-DTV Help Center. 2. Place a Web banner on your local Web site. 3. Keep the CSD-DTV Help Center web site address and phone number handy in case you get questions from people you work with or serve. 4. Print informational documents to share with your consumers and local community partners. 5. No Internet access? Call the DTV-Help Center for assistance. To obtain materials mentioned above, please call the DTV Help Center and ask for assistance. CSD’s DTV Help Center will be available 5 days a week, Monday thru Friday from 8 a.m. to 9 p.m. The DTV Help Center is like no other across the United States — a fully-accessible Help Center whereby staff will communicate with individuals one-on-one or with their families to educate them about the DTV change, troubleshoot issues as needed to ensure a converter box is successfully obtained and installed, and/or assist them in addressing issues with closed captioning. Deaf and hard of hearing consumers will be offered a choice of communication modes that fits their needs, whether it is by voice, videophone, TTY, Instant Messaging, IP Relay, Voice Carry-Over Relay, Captioned Telephone, Video Relay or Spanish Video Relay. You can contact us with the following methods: Voice - 1-877-388-4968 TTY - 1-877-889- 4273 Direct VP Number: 1-866-351-1950 and 1-866-401-3519 DNS VP Number: dtv03.csd.tv, dtv04csd.tv, dtv05.csd.tv, and dtv06.csd.tv AIM Screen Names - dtvcsr07 or dtvcsr008
CSD appreciates your assistance and leadership in spreading the word about the DTV transition within your community. By doing any of the activities suggested above, your community will appreciate your efforts in getting the necessary information to them so they will be able to continue watching and enjoying their TV programming on June 12.
“Get Connected, not disconnected!”
If you have further questions or need more information, please contact me.
Best regards,
Tim Anderson
CSD-DTV Outreach Representative