horselover61
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- Apr 1, 2003
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Hi
Here what happened. Thrusday morning Feb 9, I was chatting with a friend on vp and it was running normal as it always. Then when I got home from work and I couldnt get online cuz there was a problem and I tried to use my vp and not working either. I tried to connect the wire in the right way and still not working. So the next day I want to cable company and the lady said to take the wire from the modem and disconnected from the router to connect the computer. She said if I can get online meaning the problem with the router and if I cant get online meaning the problem with the computer so I found out that I can get online so the problem was router. I emailed to sorenson tech and received their email. This is what they told me to do.
Dear valued customer,
Thank you for contacting Sorenson Communications Tech Support. We apologized it may have be caused by your SR-200 problem. I think that your SorensonVRS router needs to be upgraded the firmware due to a disconnecting prevent. Do not change the Ethernet cable connection. It has to be the same way before it was set up. Meaning the modem goes to the SR-200 router WAN port. The computer and VP-100 can go any port between #1 and #4.
The problem with the disconnection is caused by the SR-200 router firmware. We would like you to upgrade the router firmware and it will stop the disconnection problem.
First use a paper clip and in the back of the router, there is a small RESET hole. Insert the paper clip in the RESET hole and press and hold for at least 30 seconds. Then do the following:
On your computer when connected to the SR-200
In Internet Explorer (NOT AOL Browser) {edited} click Go.
Username “admin” leave password blank, click OK.
Click Tools then click Firmware on the left.
Click on “click here to check for an upgrade on our support site”
Click on “click here for most recent firmware update”
Click “save to disk” and save the file to your desktop Click Tools then
click Firmware again Click the “Browse…” button.
In File Upload window, click on the sr-200_v1.00b13_nml.bin file then click Open Click Apply ‘The device is restarting…” click Continue Firmware Date: should now be 15 Dec 2005
This instruction is for customers using VP-100 and a Sorenson SR-200 Router. If you are using a different Router please see our website: www.sorensonvrs.com/support.php and click on "Knowledge Base" then click on "Routers and Firewalls". Here is the instruction:
1. On the VP select Settings --->Network--->Address
2. Make sure "Obtain an IP address automatically" is off with no X in the box.
3. Change the "IP address:" to {edited}.
IP address: {edited}
Subnet: {edited}
Gateway: {edited}
4.Click “OK”
5. Now you'll see "Public IP" click on the button
6. You will see three options. Make sure your "Use detected public IP address" is selected with a dots (*) in the box.
7. Click "OK"
8. Then go to DNS. Primary should be there (12.xx.xx.xx) and manually add secondary to 12.xx.xx.xx then "Close" then "Close" again back to the original screen.
9. Call 1-801-287-9404 to test your settings to make sure you are able to receive calls from other deaf people and VRS.
Remember, if you don't have a Sorenson SR-200 router then you need to visit the website above. Okay, with a Sorenson SR-200 router follow the steps below
10. Open your internet browser (Internet Explorer) NOT AOL Internet and in the address field type {edited}
11. Type: admin - for the Username field and leave the Password field blank.
12. Now you will see the Sorenson Interface. Click on the "Advance" tab
13. In the "Advance tab you'll see a "DMZ" button on the left, click on the DMZ button.
14. You'll see the address {edited} with a box next to it. In the box type "125".
15. Click on "Enable" then "Apply" then your settings will be saved, click "Continue"
16. Close the Internet browser (Internet Explorer)
If you have any more questions, please do not hesitate to contact us.
Thank you,
Technical Support Engineer 107
Sorenson Communications
VP: 801-287-9403
E: vrssupport@sorenson.com
W: www.sorenson.com/support
___________________________________
I had a problem with my router and was told by the sorenson tech to reset my router then go on website of {edited} on my internet explorer and all I received was this.
The page cannot be displayed
The page you are looking for is currently unavailable. The Web site might be experiencing technical difficulties, or you may need to adjust your browser settings.
--------------------------------------------------------------------------------
Please try the following:
Click the Refresh button, or try again later.
If you typed the page address in the Address bar, make sure that it is spelled correctly.
To check your connection settings, click the Tools menu, and then click Internet Options. On the Connections tab, click Settings. The settings should match those provided by your local area network (LAN) administrator or Internet service provider (ISP).
See if your Internet connection settings are being detected. You can set Microsoft Windows to examine your network and automatically discover network connection settings (if your network administrator has enabled this setting).
Click the Tools menu, and then click Internet Options.
On the Connections tab, click LAN Settings.
Select Automatically detect settings, and then click OK.
Some sites require 128-bit connection security. Click the Help menu and then click About Internet Explorer to determine what strength security you have installed.
If you are trying to reach a secure site, make sure your Security settings can support it. Click the Tools menu, and then click Internet Options. On the Advanced tab, scroll to the Security section and check settings for SSL 2.0, SSL 3.0, TLS 1.0, PCT 1.0.
Click the Back button to try another link.
Cannot find server or DNS Error
Internet Explorer
I need to get in this website but unable to. So I can set up my router for DMZ. Help!!!!!!!!!!! Thanks you.
Here what happened. Thrusday morning Feb 9, I was chatting with a friend on vp and it was running normal as it always. Then when I got home from work and I couldnt get online cuz there was a problem and I tried to use my vp and not working either. I tried to connect the wire in the right way and still not working. So the next day I want to cable company and the lady said to take the wire from the modem and disconnected from the router to connect the computer. She said if I can get online meaning the problem with the router and if I cant get online meaning the problem with the computer so I found out that I can get online so the problem was router. I emailed to sorenson tech and received their email. This is what they told me to do.
Dear valued customer,
Thank you for contacting Sorenson Communications Tech Support. We apologized it may have be caused by your SR-200 problem. I think that your SorensonVRS router needs to be upgraded the firmware due to a disconnecting prevent. Do not change the Ethernet cable connection. It has to be the same way before it was set up. Meaning the modem goes to the SR-200 router WAN port. The computer and VP-100 can go any port between #1 and #4.
The problem with the disconnection is caused by the SR-200 router firmware. We would like you to upgrade the router firmware and it will stop the disconnection problem.
First use a paper clip and in the back of the router, there is a small RESET hole. Insert the paper clip in the RESET hole and press and hold for at least 30 seconds. Then do the following:
On your computer when connected to the SR-200
In Internet Explorer (NOT AOL Browser) {edited} click Go.
Username “admin” leave password blank, click OK.
Click Tools then click Firmware on the left.
Click on “click here to check for an upgrade on our support site”
Click on “click here for most recent firmware update”
Click “save to disk” and save the file to your desktop Click Tools then
click Firmware again Click the “Browse…” button.
In File Upload window, click on the sr-200_v1.00b13_nml.bin file then click Open Click Apply ‘The device is restarting…” click Continue Firmware Date: should now be 15 Dec 2005
This instruction is for customers using VP-100 and a Sorenson SR-200 Router. If you are using a different Router please see our website: www.sorensonvrs.com/support.php and click on "Knowledge Base" then click on "Routers and Firewalls". Here is the instruction:
1. On the VP select Settings --->Network--->Address
2. Make sure "Obtain an IP address automatically" is off with no X in the box.
3. Change the "IP address:" to {edited}.
IP address: {edited}
Subnet: {edited}
Gateway: {edited}
4.Click “OK”
5. Now you'll see "Public IP" click on the button
6. You will see three options. Make sure your "Use detected public IP address" is selected with a dots (*) in the box.
7. Click "OK"
8. Then go to DNS. Primary should be there (12.xx.xx.xx) and manually add secondary to 12.xx.xx.xx then "Close" then "Close" again back to the original screen.
9. Call 1-801-287-9404 to test your settings to make sure you are able to receive calls from other deaf people and VRS.
Remember, if you don't have a Sorenson SR-200 router then you need to visit the website above. Okay, with a Sorenson SR-200 router follow the steps below
10. Open your internet browser (Internet Explorer) NOT AOL Internet and in the address field type {edited}
11. Type: admin - for the Username field and leave the Password field blank.
12. Now you will see the Sorenson Interface. Click on the "Advance" tab
13. In the "Advance tab you'll see a "DMZ" button on the left, click on the DMZ button.
14. You'll see the address {edited} with a box next to it. In the box type "125".
15. Click on "Enable" then "Apply" then your settings will be saved, click "Continue"
16. Close the Internet browser (Internet Explorer)
If you have any more questions, please do not hesitate to contact us.
Thank you,
Technical Support Engineer 107
Sorenson Communications
VP: 801-287-9403
E: vrssupport@sorenson.com
W: www.sorenson.com/support
___________________________________
I had a problem with my router and was told by the sorenson tech to reset my router then go on website of {edited} on my internet explorer and all I received was this.
The page cannot be displayed
The page you are looking for is currently unavailable. The Web site might be experiencing technical difficulties, or you may need to adjust your browser settings.
--------------------------------------------------------------------------------
Please try the following:
Click the Refresh button, or try again later.
If you typed the page address in the Address bar, make sure that it is spelled correctly.
To check your connection settings, click the Tools menu, and then click Internet Options. On the Connections tab, click Settings. The settings should match those provided by your local area network (LAN) administrator or Internet service provider (ISP).
See if your Internet connection settings are being detected. You can set Microsoft Windows to examine your network and automatically discover network connection settings (if your network administrator has enabled this setting).
Click the Tools menu, and then click Internet Options.
On the Connections tab, click LAN Settings.
Select Automatically detect settings, and then click OK.
Some sites require 128-bit connection security. Click the Help menu and then click About Internet Explorer to determine what strength security you have installed.
If you are trying to reach a secure site, make sure your Security settings can support it. Click the Tools menu, and then click Internet Options. On the Advanced tab, scroll to the Security section and check settings for SSL 2.0, SSL 3.0, TLS 1.0, PCT 1.0.
Click the Back button to try another link.
Cannot find server or DNS Error
Internet Explorer
I need to get in this website but unable to. So I can set up my router for DMZ. Help!!!!!!!!!!! Thanks you.
Last edited by a moderator:
