relayresistance
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- Apr 10, 2008
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Hi everyone. I am a previous employee with the Verizon relay service, which is now GoAmerica/Nordia relay service. I am not deaf, I was in fact a relay operator and may have relayed some of your phone calls. For privacy and security reasons I will not divulge any information of any calls or any users, and for my own security I will remain anonymous.
As many of you have known, the California relay service has had problems with fraud in the past. Nigerian callers using IP relay internationally discredited the good nature of the relay service. Previously when the center was owned by Verizon business in 2006, they lacked the technology to effectively block those calls. As of January 2008, a Canadian company called Nordia, in partership with GoAmerica, a company from New Jersey, bought the relay center from Verizon. They preceded to inform us that there will be 100% fraud suppression. Their technology was implemented. Many operators predicted a 40% drop in call volume. With 500 to 600 operators employed at this facility we predicted massive layoffs. Predictions came true when the call volume dropped. Nordia promised to bring in new products to take up some of the slack. That was a lie. Now 400 to 500 people will be jobless in the central valley of California. Fraud was suppressed, yes. However, not the way we would like. Fraud is still going on, however all they did was transfer the fraud calls to a relay center in the Phillipines, outsourcing to save on labor costs, however still getting the income from the fraudulent calls. Nordia bought out our relay center to eliminate the competition so they could make more money. As soon as the contract with the state is up that center will be closed. I propose a boycott of Nordia relay. Nordia is greedy and unethical with absolutely no morals whatsoever. They do not have the deaf community as their priority. Their only priority is to fill their wallets.
As many of you have known, the California relay service has had problems with fraud in the past. Nigerian callers using IP relay internationally discredited the good nature of the relay service. Previously when the center was owned by Verizon business in 2006, they lacked the technology to effectively block those calls. As of January 2008, a Canadian company called Nordia, in partership with GoAmerica, a company from New Jersey, bought the relay center from Verizon. They preceded to inform us that there will be 100% fraud suppression. Their technology was implemented. Many operators predicted a 40% drop in call volume. With 500 to 600 operators employed at this facility we predicted massive layoffs. Predictions came true when the call volume dropped. Nordia promised to bring in new products to take up some of the slack. That was a lie. Now 400 to 500 people will be jobless in the central valley of California. Fraud was suppressed, yes. However, not the way we would like. Fraud is still going on, however all they did was transfer the fraud calls to a relay center in the Phillipines, outsourcing to save on labor costs, however still getting the income from the fraudulent calls. Nordia bought out our relay center to eliminate the competition so they could make more money. As soon as the contract with the state is up that center will be closed. I propose a boycott of Nordia relay. Nordia is greedy and unethical with absolutely no morals whatsoever. They do not have the deaf community as their priority. Their only priority is to fill their wallets.
