GoAmerica breaking up with Hands On

Its all about money! Since Wynd partnered with HOVRS and that Wynd became partnered with GoAmerica. I think GoAmerica thought that Wynd would survive if had for GA helping them out with 20 million dollars loan. Now that Wynd is in shithole and can't pay back these bad loan. This gives business relationship between these three companies in sour!
For all I know, Customer satisfaction is always number one priority in business world, too bad Wynd ignored that golden rule and fuck their business BIG TIME by focus themselves and forget about their customer's needs! Now that I am just lauffin at them (Wynd) for not listen to my complaint back then.
 
This isn't news. Companies announce mergers and break them off all the time. It's never a done deal until it's over.

It has nothing to do with oral deaf culture. It simply has to do with one of the companies not being willing to go through with the merger. Maybe it didn't make any business sense once they got into it. There is a LOT of B.S. revealed when you start opening up to another company.
 
Nesmuth said:
I dont know if this is related to some fresh rumors I received through the grapevine that VRS doesnt have much of a future as the new deaf generations are being raised orally.
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This is a source of concern, that's for sure! Couple that trend with the usual incidence figures for Deafness, and there's a recipe for a potential disaster in the future facing Deaf-centric organizations and businesses.

This is partly one reason why I'm trying to get into mainstream businesses, seeking employment in fields unrelated to Deafness. Believe me, I love to work in Deaf-related fields, but I would be very insecure about my future prospects.
 
diehardbiker65 said:
Its all about money! Since Wynd partnered with HOVRS and that Wynd became partnered with GoAmerica. I think GoAmerica thought that Wynd would survive if had for GA helping them out with 20 million dollars loan. Now that Wynd is in shithole and can't pay back these bad loan. This gives business relationship between these three companies in sour!
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Well, I don't know the source of Wynd's business-related troubles in trying to surivive in a competitive marketplace dominated by bigger fish, such as T-Mobile and RIM.

However, I can pinpoint one of Wynd's earlier problems, related to credit. When I used to work for a Deaf Services agency in 1998-2003, I came across quite a number of clients who used Wyndtell messaging services.

Needless to say, I knew my clients had poor credit and could not afford to sustain their messaging services and their monthly fees. Worse, due to an agressive marketing campaign, Wyndtell actually discounted their messaging pagers by subsidizing their actual costs, and requiring 1-2 year contracts in return.

This probably has translated into huge losses for Wyndtell and other companies that marketed messaging services and subsidized pagers to un-creditworthy customers. Thankfully, Wyndtell partnered up with stronger players in the marketplace such as GoAmerica and they seem to be 'surviving'. I would love to see Wynd continue their business as it's a deaf-centric business.
 
What I rememebered clearly is that Wynd had limited hours of customer support hotline from 10am to 2pm eastern time, only 4 friggin hours from Tuesday though Thursday for anyone to call, the other time ask you to leave message. Yes, they closed from Friday to monday! Only 3 business days for them, WTF? This turns customers off BIG TIME!!! When you have technical problem, they make you transfer to another department, another week wait time, and when you need to replace or whatever, they require 2 weeks process time. Also, Wynd broke most of users agreement by slapping 5 dollars statement fees over their active agreement EVEN though the 0riginal agreement didn't mention any additional fees. That slapping fees before the contract agreement is over is a BIG NO NO!!! Believe it or not, I caught Wynd for holding batch of e mail with 24 hours delay to save their broadband cost. Image how frustrated users like me need to send e mail immediately only to find out it got there the next day! On other hand with Verizon, Tmo, Cingular they don't break the agreement and they serve customers SAME DAY! no restricted calling hours and they can take calls anytime in 24/7, that is how they KILLED Wynd. If had Wynd being smart and pay attention to customers, and placing customer satisfaction as number 1 priority, then they (Wynd) probably will survive. I personally like "Wynd" BUT their service is so bad! I ain't shelling out 40 dollars each for lousy service!

Anyway, in fact Wynd did sorta of wake up and decided to transfer their personeel to CSD to improve customers service, but too late... too many angry customers like me left for good. (Wynd used to have 30,000 customers now probably less than 1,000 customers)

Eyeth said:
Well, I don't know the source of Wynd's business-related troubles in trying to surivive in a competitive marketplace dominated by bigger fish, such as T-Mobile and RIM.

However, I can pinpoint one of Wynd's earlier problems, related to credit. When I used to work for a Deaf Services agency in 1998-2003, I came across quite a number of clients who used Wyndtell messaging services.

Needless to say, I knew my clients had poor credit and could not afford to sustain their messaging services and their monthly fees. Worse, due to an agressive marketing campaign, Wyndtell actually discounted their messaging pagers by subsidizing their actual costs, and requiring 1-2 year contracts in return.

This probably has translated into huge losses for Wyndtell and other companies that marketed messaging services and subsidized pagers to un-creditworthy customers. Thankfully, Wyndtell partnered up with stronger players in the marketplace such as GoAmerica and they seem to be 'surviving'. I would love to see Wynd continue their business as it's a deaf-centric business.
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Eyeth said:
Well, I don't know the source of Wynd's business-related troubles in trying to surivive in a competitive marketplace dominated by bigger fish, such as T-Mobile and RIM.
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Er, you probably picked the worst examples. Wynd was a reseller of those two. They used RIM pagers for their service, and also was a reseller of the Sidekick.

However, I can pinpoint one of Wynd's earlier problems, related to credit. When I used to work for a Deaf Services agency in 1998-2003, I came across quite a number of clients who used Wyndtell messaging services.

Needless to say, I knew my clients had poor credit and could not afford to sustain their messaging services and their monthly fees. Worse, due to an agressive marketing campaign, Wyndtell actually discounted their messaging pagers by subsidizing their actual costs, and requiring 1-2 year contracts in return.
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That's entirely possible, but I don't think that was the extent of it. As diehardbiker mentioned, they absolutely skimped on customer service for a long, long time. They foolishly ignored taking care of their customers. I really don't think the competition was making great strides with deaf people, it's just that since Wynd was sucking horribly they looked elsewhere and found the Sidekick.

This probably has translated into huge losses for Wyndtell and other companies that marketed messaging services and subsidized pagers to un-creditworthy customers. Thankfully, Wyndtell partnered up with stronger players in the marketplace such as GoAmerica and they seem to be 'surviving'. I would love to see Wynd continue their business as it's a deaf-centric business.
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GoAmerica is actually also in a terrible financial situation, if I am told correctly. And Wynd was run by hearing people, not deaf people, so while they targeted the deaf marketplace, they certainly had no real heart or support for the deaf community like one wireless provider I know.
 
Close but not that, I believe that two orignal founder of Wynd was deafies. Then at the time that Wynd decided to merge with deaf guy who used to operate as ISP, and let him take over the control the Wynd Corp, while the orignal founder transferred to GoAmerica... a MAJOR mistake!!! That deaf guy, I believe first name was Robert had LOUSY business practice, he often breaks contracts, and ignores customer's complains or request for any need of assistance. He decided to downgraded the broadband in order to save money, this means more delay with E mail delivery... BAD BAD BAD move of him. Now that he filed bankruptcy and moved back to New Yawk with HUGE mess on his hand. I think Robert is the one who effectively destroyed Wynd Communication. I do feel bad that this company went south BUT, I have no regrets leaving Wynd and gone for Tmobile.
I am sure some of you remember the great black out of T-mobile networking. I think it is two years ago this month. Major network collapsed, plenty of SK users were without service as long as 2 weeks. What T-mobile did with these angry customers??? That is something Wynd should have done.... treat them with one month free service and 20 dollars apologization gift and ask them to stay with them. T-mobile is very smart trying to make their customers happy. Have T-mobile gone south? Nope, they are still around!
Point here in business world... there is but one ultimate golden rule: Customers satisfaction is #1 priority and continuous improvement. These two key ingerents vital to business survival and success, Robert failed to abide these golden rules. They gone south!

Dennis said:
GoAmerica is actually also in a terrible financial situation, if I am told correctly. And Wynd was run by hearing people, not deaf people, so while they targeted the deaf marketplace, they certainly had no real heart or support for the deaf community like one wireless provider I know.
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Not just Robert. Plenty more of them deaf folks at Wynd too played roles in them going south. Particularly those who decided who could be their retailers. If they dropped their narrowmindeness a long time ago, theyd be a lot better off than they are now. It's all Kappa Gamma!

Richard
 
Oh yea! KQ, eh? Well, ofc Robert isn't the only one who screwed up Wynd. We can't just blame on one person. We need to blame the whole team who fucked up the company BIG time. I can't believe how they set up company policy dealing with customers! SMH!
I don't think Wynd would be able to survive long due to the fact that Wynd owes GoAmerica approximately 20 million dollars and I don't know how Wynd can repay the debts with GoAmerica. Chasing former customers isn't gonna solve the problem. The only way to solve their problems is to destroy themselves forever. Sad, isn't it?

BTW, yes Wynd actually chased me for back debts that I owed them. I refused to pay them for a good reason, I gave them chance to go back to orignal contract agreement. They refused for 45 days, finally apologized but fuckin too late for them. 30 days is sufficient time for me to give them chance to correct their mistake. All though BBB, yes I got everything recorded with papertrail. Then 2 years of sending me bill and finally forward to collection agency, I wrote them back with every details and copy of all papertrail on how much chance I gave to Wynd and how they refused, and Wynd gave me blantant excuses. So, collection agency waived me and closed the case permanently without any marks on my credit report! So, sorry Wynd! I gave Wynd double of my middle fingers :fu2: for fucking into my rear! :buttsex:

Wynd Communication, Inc Chairperson, and teammembers... If your reading this, I warned you 2.5 years ago that it is three times harder to get new customers than to retain existing customers. PLUS that word of mouth can be very dangerous, even lethal to your company if you mess up with your customers! You didn't take my advice seriously and not paying attention to customers needs. So you deserve this consequence! So, here am I telling others my horror stories with Wynd Communication... Its a dear price for you to pay. :bye:

Nesmuth said:
Not just Robert. Plenty more of them deaf folks at Wynd too played roles in them going south. Particularly those who decided who could be their retailers. If they dropped their narrowmindeness a long time ago, theyd be a lot better off than they are now. It's all Kappa Gamma!

Richard
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I have no idea who you guys are talking about. The only person I know who was a "founder" of Wyndtell was CEO and President Dan Luis, who is hearing and I know it because I met him in San Luis Obispbo where Wyndtell was headquartering at the time. I never came across anyone named Robert and I did meet one deaf vice president, but that was it.

T-mobile is around because they have a huge amount of money and can swallow losses like that. If that's considered "great customer service" then you can have them. There's no way that I would be without wireless service for two weeks.
 
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