So, we got Tyler his new Naida UP hearing aid yesterday - long story short, we got the actual UP's a couple weeks ago but there was something wrong with his right one... so we sent it away to get fixed. Well it came in and we picked it up yesterday. We also had a new ear impression mold done as it's doing a bit of squealing even with the feedback minimizer on.
So, we get home and all is well - other than some feedback - I hook him to the Smartlink+ FM system and his right aid doesn't work with the fm (only mic).
I tried everything I knew programming, syncing, changing channels... but nothing worked. The left aid works great with the FM but the right aid nothing.
So, I called the dispenser who does gave it to us but she has yet to call us back.
My question, is there something that needs to be programmed on the actual aid from their end? I'm quite ticked as the office is over 30 mins away and in the snowbelt - not to mention I've made several trips already due to problems from their end.
So, we get home and all is well - other than some feedback - I hook him to the Smartlink+ FM system and his right aid doesn't work with the fm (only mic).
I tried everything I knew programming, syncing, changing channels... but nothing worked. The left aid works great with the FM but the right aid nothing.
So, I called the dispenser who does gave it to us but she has yet to call us back.
My question, is there something that needs to be programmed on the actual aid from their end? I'm quite ticked as the office is over 30 mins away and in the snowbelt - not to mention I've made several trips already due to problems from their end.