If you get an email/snail mail from a VRS rep and you aren't applying for a new VP or haven't put in a repair order, tell them they're not welcome. If they come to your house, especially unannounced, tell them to go away. Do NOT let them in your house. Do not have a conversation with them. Simply inform them they have no right to be there and ask them to leave. It's all just badgering to get people to use vrs more, and giving into it tells them that it's "okay" to harass people into (indirectly) giving them more money.