Wireless CapTel by Sprint cutting in and out

[Jane B.]

I have been told by the Customer Support for Wireless CapTel by Sprint that a cutting in and out problem with my voice is probably coming from not having a strong and stable enough 3G signal. That is in spite of me making my calls when I have the Green Status Bar that is their way of indicating a good signal. We even got 4G here relatively recently! That, of course, is not available on PagePlus or other Verizon prepaid.

I have done all my posting here from my computer. So, even though I downloaded from SpeedTest.Net the other day I am uncertain how to post those results from a phone here. Thus, I am transcribing it here by typing .

These are all sitting at my desk this morning from a server in St. Louis, MO.

9:58 am
Ping: 98
Download in kbps: 593
Upload in kbps: 622

9:59 am
Ping: 107
Download: 547
Upload: 682

10:00 am
Ping 93
Download: 590
Upload: 728

10:00 am
Ping 94
Download: 661
Upload: 376

10:10 am
Ping 114
Download: 709
Upload: 883

10:11 am
Ping 107
Download: 1049
Upload: 679

10:11 am
Ping: 126
Download: 962
Upload: 686

10:12 am
Ping 107
Download: 954
Upload: 462

As you can see this jumps within moments of each other for each run of the test. There is less detail on a test available through the app but jumps like this from both of my phones. Anyone have any ideas?

Below is in case you want more detail about what I am using. They have started talking more and more about 4G on their site at Wireless CapTel by Sprint | Sprint CapTel after everything came out about being on 3G.

Have been doing some more research about my voice cutting in and out when using Wireless CapTel by Sprint. For a long time I thought it as coming from having to hold in the mike switch on my neckloop the entire time that I am talking (can let up when receiving from the other party to the call). But . . . it has gone on so long that I thought surely I have that mastered. Thus I went to pulling the neckloop out once I had responded to someone’s greeting (the neckloop is used so that I know when they quit talking even though I don’t understand what they are saying) to keep them from hanging up while I read their entire greeting. The cutting in and out has persisted even speaking directly into the phone.

 

[radioman]

look into the air rave from sprint if you have that connection issue at home.
I have one installed and love it.

 

[Jane B.]

look into the air rave from sprint if you have that connection issue at home.
I have one installed and love it.

What is "air rave"? I am on PagePlus which is a Verizon MVNO.

Also, my main interest in using Wireless CapTel by Sprint or another similar service is making calls when away from home or WIFI. I have the cutting in and out elsewhere in town as well.

At home I use my state relay (Illinois) with a TTY and VCO.

 

[radioman]

oh my bad ... I assumed you were using captel on your phone with a regular payment provider like sprint or verizon. I didnt realize that you were on prepaid plan - I think its something like you get what you pay for.

Your best bet at this point I think is to get the soho zboost to boost your phone signal in your home. You might want to sit down for this -- its about 200 bucks to get one.

 

[Jane B.]

I have been told by the Customer Support for Wireless CapTel by Sprint that a cutting in and out problem with my voice is probably coming from not having a strong and stable enough 3G signal. That is in spite of me making my calls when I have the Green Status Bar that is their way of indicating a good signal. We even got 4G here relatively recently! That, of course, is not available on PagePlus or other Verizon prepaid.

What is "air rave"? I am on PagePlus which is a Verizon MVNO.

Also, my main interest in using Wireless CapTel by Sprint or another similar service is making calls when away from home or WIFI. I have the cutting in and out elsewhere in town as well.

At home I use my state relay (Illinois) with a TTY and VCO.

oh my bad ... I assumed you were using captel on your phone with a regular payment provider like sprint or verizon. I didnt realize that you were on prepaid plan - I think its something like you get what you pay for.

Your best bet at this point I think is to get the soho zboost to boost your phone signal in your home. You might want to sit down for this -- its about 200 bucks to get one.

Please look at the places that I quoted above and added both bold and italic. Maybe I should have said this some other way but I thought referring to 3G and PagePlus as well as how Verizon handles any prepaid service was enough. What Verizon does not allow on prepaid is 4G. I have found no indication anywhere that they do anything to 3G service.

Also, why are you talking about "soho zboost" (what ever that is) for my home when I already said the my interest in Wireless CapTel by Sprint or similar service is for when I am out where I will be using cell service?