vCustomer Names Wesley T. O’Brien as President and Chief Operating Officer
O’Brien to Oversee Global Operations of U.S. - Based Outsourcing Services Provider
Kirkland, Washington, USA – May 02, 2005
vCustomer Corporation, a global leader in Business Process Outsourcing (BPO) and Customer Relations Management (CRM), announced today that it has named Wesley T. O’Brien to the newly created position of President and Chief Operating Officer. Mr. O’Brien, 49, brings to vCustomer a wealth of experience running corporate operations and building successful businesses in the global services industry. He will oversee all of vCustomer’s operations worldwide and report directly to Sanjay Kumar, vCustomer’s Founder and Chief Executive Officer.
"Wesley is a seasoned operating executive and he is a significant addition to our leadership team,” said Mr. Kumar. “We have accomplished a lot at vCustomer since our founding in 1999, as evidenced by our proven ability to deliver value to our clients around the world through high-quality and cost effective outsourcing services. Our challenge now is to expand our operational excellence across our U.S., Indian and Philippine resources to best address customer needs. Wesley’s operating expertise and talent will enable us to do this and drive our business forward.”
Prior to joining vCustomer, Mr. O’Brien held executive management positions at successful global services companies focused on providing CRM and telecommunications services. He most recently served as President of CPR Consulting, a firm that specializes in helping companies identify and implement operational excellence throughout their organizations. Previously, he was President and Chief Operating Officer of Precision Response Corporation, a leading provider of outsourced CRM and integrated technology services that was publicly traded until USA Interactive acquired it in 2000. Before that, he was President and Chief Executive Officer of Trescom International, a long distance company with phone services and operations worldwide that Mr. O’Brien led through an initial public offering in 1996.
Mr. O’Brien also served in a variety of executive capacities at MCI, Inc. for 12 years. He began his career at Price Waterhouse. A Certified Public Accountant in New York State, Mr. O’Brien holds a degree in Accounting from the State University of New York at Binghamton.
“vCustomer is one of the fastest growing private companies in the U.S. and I am excited to have the opportunity to help the company enhance its operations and enter the next stage of its development,” said Mr. O’Brien. “vCustomer has significantly expanded its BPO and CRM capabilities and is now uniquely positioned to offer its clients localized services via its global network of resources. I look forward to working with my new colleagues to ensure our continued growth and that of our clients worldwide.”
About vCustomer Corporation
vCustomer provides outsourced Business Processing, Call Center, Directory Assistance and Technology Support services from facilities in the U.S., the Philippines and India. vCustomer combines its global outsourcing portfolio with technological innovation and ISO certified operational excellence to deliver custom solutions to Fortune 1000 companies. The end result is lower costs for its clients and more value for the end customer. To learn more about outsourcing and why Inc Magazine rated vCustomer the fastest growing provider of business services in America, visit
www.vcustomer.com.
