RedFox

Could Sorenson be keeping people waiting due to being so popular, maybe because RIT used the lousy Dlink one, making lots of people want Sorenson?

Deafness

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Deaf Mortgage

Sorenson control 80% market share. That why they are popular. They are milking their money out of the market. Hovrs is working up the ladder to claim higher market share.

Think about it. 80% to sorenson, 20% to other 15 VRS. It show the difference of why Sorenson is so popular. And often people follow the user friendly of VP-100 or VP-200.

I just wish Sorenson thought about different marketing avenue. The VRS button should be default to any VRS I want to use.

That idea is required to have third party to develop videophone for all VRS. But no vendor have considered this yet. It would be nice. That way we can have more choices by vendor, not by VRS.

ryanf

Why did this change?

66dude

Asking people which VRS provider they like the best is kinda like asking if they like PC or Mac, Chevy or Ford, or Xbox vs PS3. It's a personal decision that could also lead to flame wars

IloveVP

Why debating!!! SorensonVRS is way ahead of all VRS providers combined. Just like... GE is nbr 1... Coca Cola is nbr 1... no way for any competitor to catch up with GE and Coca Cola. So Sorenson is nbr 1 and you know there is no way to catch up with Sorenson...

Nathan

Really? No need to troll. Purple is catching up, I tell you. FYI, Purple is one of the top leading on Text Relay and Spanish service.

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qwerty123

top leading on text relay? explain this
http://fjallfoss.fcc.gov/prod/ecfs/r...ent=7020246259

more delay

IloveVP

Well... Purple could not afford to give away the MVPs. Big failure... P3 software has a lot of bugs since Spring of this year but I was told that a software patch will be released real soon. Problem with network (blue screen or frozen) had not been solved yet. That was like 2 or 3 months. Again, it would be resolved real soon. Now please tell me how Purple is catching up. Stock plunged down to double digit like fifty cents per share. Sorenson is way up at the top even without any help from Text Relay and Spanish service. Still Sorenson does not need extra money from selling any kind of stock. Go figure!! Watch out for a new Sorenson product that is being tested. Can you guess what it is? I believe it would be a mobile device.

LDNanna

Purple HOVRS is the best. Period.

souggy

The way I see it... they all their got their pros and cons...

There is no "best" yet. It's too early in the game to make a decisive decision.

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LDNanna

Its all subjective, we all have our picks. Dont you have a pick, Souggy?

souggy

I only got one option available to me--

Viable. They're the only VRS provider that haven't banned non-American residents from their services yet. So I can't really test any of the other VRS anyway.

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Chevy57

I think that your province have both Sorenson VRS and Viable VRS?

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souggy

I know Sorenson has call centres here, but I don't we're allowed to use them? I know recently they sent up a bunch of reburished VP100s and DVC1000s, and Viable distributed VPAD+, but those were "limited time offers."

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Chevy57

I now understand it. I disagree that sorenson send up VP100s to them. VP100s are junk!!!

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zerodog

Where the Sorenson mention that one?

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souggy

Haha... why you think banjo and Royale were so angry at Sorenson? Not about the VP100s/DVC1000s, but rather about the call centres.

At least Viable was nice enough to allow us to buy VPAD+ during January 2009. We can buy Ojo as well... but any hearing person can buy Ojos as well.

Would be nice if Sorenson actually allow people to buy VP200s (or outsource them to another company like D-Link) though rather than only restricting them for free via their costumers.

And Purple HOVRS? Well... the P3 netbook is really a redesigned Dell Mini-9/Mini-10. I got a Dell Mini-12, and I don't even notice the difference between the other two models other than that the Dell Mini-12 got a bigger screen and a more comfortable keyboard.

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radioman

souggy- it would be nice is sorenson was able to sell them if the FCC wasnt restricting them. They were able to get away with it before with vp100s by letting dlink sell the dlink dvc100 with sorenson oringinal software on it.

deafies/HOH of USA have been getting vp200's free under regulations from FCC. it kinda suxs doesnt it ? FCC is the culprit here. I betcha once you complain about it and continue to complain, they might let companies sell the vp's but start charging for the services. catch22!!

LDNanna

I see your frustration Souggy. Hope that you get some good service soon.

Purple HOVRS does not require use of the netbook. The little netbook is nice for me to "carry it around in", but down here (dont know about your area) we can use it on any computer with camera, etc. HOVRS from Purple is my choice not because of the little netbook, however handy, but because I really like the service, customer service and the operators (call assistants). (Keep telling these guys to send me a tee shirt -ha) I have tried the other guys, they are good. I just really like the friendly care that Purple gives me. Every time. No long waits, great terps, and after all, they are my buds here on AD. hehe

souggy

Heh... VRS will be coming in 2012... if Telus/Bell/Rogers don't come up with more excuses...

At this point, all I care about is the hardware, not the software or the services in the States (since we can't use your guys' interpreters. .)

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Chevy57

Too long. why?

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qwerty123

by cheating?

explain this public information many hits

Legal Proceedings.

The Federal Communications Commission (the “FCC”) undertakes inquiries and investigations of TRS providers for the purpose of, among other things, analyzing the efficiency, effectiveness, appropriateness and/or validity of the funds that are disbursed to the various TRS service providers. It is our understanding that these inquiries are intended to obtain information about TRS providers’ practices, and include, but are not limited to, investigation of compliance and possible violations of the Communications Act of 1934 and rules promulgated by the FCC including inter alia rules limiting marketing activities, lobbying activities, emergency calls via TRS, creation and registration of 10-digit numbers. During 2007 and 2008, and most recently on April 1, 2009, we received various letters of inquiry from the FCC relating to the conduct of our marketing operations, compliance with certain rules service and other matters. We are unable to predict the outcome of these investigations, which could result in the imposition of fines, the imposition of restrictions on its ability to participate in the NECA reimbursement program or the creation of compliance programs established by the FCC. We have responded to the various requests made by the FCC.

On March 10, 2009, we filed a complaint in Sacramento County Superior Court against American Sign Language Services Corporation, or ASLS, and other defendants alleging breach of contract and various tort claims in connection with the defendants’ operation of two video relay service call centers with us in 2008 and the defendants’ subsequent opening and operation of a competing call center. The complaint seeks compensatory and punitive damages in an amount to be determined at trial and injunctions prohibiting disclosure of our trade secrets. The defendants subsequently removed the case to the United States District Court for the Eastern District of California. On or about April 20, 2009, the defendants answered our complaint, and ASLS filed a counterclaim alleging breach of contract and various tort claims. ASLS seeks compensatory and exemplary damages, an order enjoining us from opening certain call centers and disgorgement of profits. We believe that ASLS’ counterclaim is without merit, and we intend to vigorously defend against such allegations. As of the filing of this quarterly report on Form 10-Q, we have not accrued any liability related to ASLS’ counterclaim, as we do not believe at such time that our liability to ASLS is probable and capable of being reasonably estimated. If we are not successful in defending such counterclaims, we could be liable for monetary damages that could have a material adverse effect on our results of operations, financial condition and cash flows.

On June 25, 2009, the Company received a subpoena for documents from the grand jury for the United States District Court for the District of Columbia. We believe that other companies within our TRS industry are subject to similar investigations. The Company is in the process of providing documents in response to the subpoena. We are unable to predict the outcome of this investigation.

On June 26, 2009, the Company received subpoenas from the Securities and Exchange Commission (the “SEC”) for documents and the testimony of the Company’s Chief Financial Officer pursuant to a formal order of investigation into the Company. The Company is in the process of providing documents to the SEC. We are unable to predict the outcome of this investigation.

We sought review from the U.S. Court of Appeals for the Tenth Circuit of two FCC rulings issued in 2007 and 2008 that purported to impose certain limitations on TRS providers’ ability to communicate with their customers and to market their services generally. We challenged various restrictions on TRS providers that had been articulated by the FCC in its declaratory rulings concerning the use of revenues received from the TRS fund to lobby customers, the use of customer data and various marketing practices. On June 4, 2009, the court overturned the FCC’s position prohibiting the use of revenues received from the TRS fund to lobby customers and prohibiting TRS providers from using customer data collected in the course of handling TRS for lobbying or other purposes. The court did not overturn the FCC’s position prohibiting TRS providers from engaging in various marketing practices, however, we did not challenge this prohibition in its entirety.

Various other claims and legal proceedings that are generally incidental to the normal course of our business are pending or threatened against us. Although we cannot predict the outcome of those matters, in the opinion of management, any liability arising from them will not have a material adverse effect on our financial position, results of operations or liquidity.

We are reimbursed by the National Exchange Carriers Association (“NECA”) for certain costs, including costs related to the implementation of 10-digit numbers, and for each VRS conversation minute. The current regulatory climate indicates that the FCC may be experiencing pressure to prohibit or limit the reimbursement of various costs and minutes generated from the use by us of VRS in the workplace. Some recent comment letters submitted to the FCC from outside parties have specifically noted that VRS providers may be artificially increasing the use of VRS calls to increase revenue.

Nathan

They are outdated. You always look for outdated sources? FAIL

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souggy

?the constant barrage of dumping on other VRS companies is getting tiring.

There's a reason why there won't be "one" VRS company... it's called anti-monopoly laws, and it's illegal to operate an monopoly. Every company have their pros and cons. Simple as that... like any other market.

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LDNanna

So, I am not one of two who finds the constant haranguing tiresome. Thank goodness.

Why so mean? Wonder what caused all that? We all have our picks. It isnt like a poll or anything. They dont cheat. They have been a very good service for me.

Why do you not like them? Dont post old news ads, tell us why you, personally, do not like them in your own words so that we may understand your frustration, obsession and negativity. Honestly, you are beginning to remind me of another person here, and I dont want to feel that way.

If you dont like them you could always go to Viable. (joking, really. I would not send you there)

Chevy57

Good point. I m cool.

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LDNanna

Yes, I agree. Chevy = Cool.