deafmattias

I saw this. I thought, "Purple already have this." (I prefer ZVRS because better certification interpreter there)

But ZVRS 1Number better! It ring all phones at same time. That nice why because purple ring 1 phone at a time. If i give phone nbr to hearing person they will get tired and hang ups.

Z Box will use flasher in my house for door as flasher for my Z-20 too. That champ. I cant wait. I wish I have VP-200 why because if i port to Z i get free Z Box. But I will pay $32. Not bad.

Deafness

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vwbug19

be forewarned on porting sorenson phone number to any vrs and you will lose your vp200 contacts list!!! fyi if they tries to pressure you to port the number then it's against fcc vrs rule only you ask for that ,got it? so be careful and not get suckered in by offer of free stuff if u port number to zvrs i read fcc vrs rule it prohibits financial incentive if change to their vrs and also accepting their equippent doesnt mean you must stay with their vrs instead of your current vrs just go to google fcc vrs rules and see for yourself in section "what should consumers know" zvrs did screwed my 2 friends and they lost their vp200 ablity

Evo Dragon

O.o Wow.. I have Sorenson VP200. thanks for warning.

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deafmattias

This is not true. Their VP200 stopped functioning because Sorenson punish them for leaving. They cut it off.

With The Z you have all your contact online. It automatic show up on Z Phone. It is always YOURS. Just copy the contacts to Z contacts. Simple.

ABT the FCC Rule you wrong again. You cannot give customer payment for porting, but you can discount product. The facts is it up to YOU. You have right to options. The Z give most option and product in industry.

RickL66

Wow. You are terribly misinformed. Sorenson does not cut off people's VP as a punishment. The only way their VP-200 will be cut off is if the user ports their number to another device. Same concept as if you have a cell phone, and get a new one, you would move your phone number to the new phone, your old cell phone will no longer work.

deafmattias

Does a cell phone carrier block you from seeing your contacts on a phone that no longer works? NO

zerodog

What.. don't you remember in back time that Tmobile sells the Sidekick in back time. If you don't pay on time, they reset your sidekick which include the contacts list went GONE!

For your information...
I met ZVRS at booth. I find those are dumbfound...
the 1Number is bit trick... They told me that doesn't require to register as just leave that those... I explain if I want to use a call to VRS I must have access to register for that and each device. Even they explain the P3, it will rang without need register. I asked, without log in. They say YEP!

I find that so dumb and need register each device and so on... too much trouble because it just one pretty 1Number... I pass... I know there will standard more devices for one number instead register each device.

ZVRS sales rep, not at headquarter, are DUMB and STUPIDLY. Yes I am rude about them because they don't understand how VRS industry and NeuStar works.

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Life is giving to us, we earn it by giving it. Let the dead have the immortality of fame, but the living the immortality of love - mean next child earn the life from me, because I love my child that mean lot to me will give to next little person earn the immortality of love from families.

zerodog

oh ... ZVRS does charge me 49.99 dollar if I want set new number because the port stuff is too much trouble to handle... pass..

__________________
Life is giving to us, we earn it by giving it. Let the dead have the immortality of fame, but the living the immortality of love - mean next child earn the life from me, because I love my child that mean lot to me will give to next little person earn the immortality of love from families.

VRSEngineer

ZVRS engineers, at headquarters, are definitely not dumb or stupid. Speaking as the guy who wrote our Neustar iTRS backend, I can assure you of that.

I don't know what you mean by "register that device".

1Number can only be activated for a Z phone, with a Z assigned phone number. As ZVRS is the primary VRS provider for that Z phone, it is responsible for updating the iTRS entry for that Z phone. As ZVRS assigns a ZConnect IP address from their cloud for each Z phone, this ZConnect IP address is the H.323 address that is published into the Neustar iTRS database.

The way Neustar's iTRS database works is that the NPAC database's ALT-SPID entry for a given phone number needs to be set to the correct ALT-SPID of the VRS provider in question. If the ALT-SPID column is left empty, the first VRS provider to provision the iTRS database entry effectively "owns" it until someone else sets the ALT-SPID to something else to take that ownership away.

When a 10 digit local number is ported, the VRS provider that ported the number away gets their carrier to set their ALT-SPID in the NPAC database for the phone number. This transfers "ownership" of the iTRS database record to the new provider, who can then update it to point at the H.323 IP address of their device.

There are a number of corner cases which cause customers headaches.

Sometimes the old provider doesn't "forget" a phone number when it is ported away. This breaks the old provider's phones from being able to call the videophone by phone number on the new provider as registered in the iTRS database.

Tollfree numbers don't have NPAC database entries. There is no way to specify an ALT-SPID for a tollfree number. You don't "port" a tollfree number. You transfer the responsible organization (respOrg). The only way to transfer ownership is to have the old VRS provider delete that tollfree number from iTRS so that the new VRS provider can update it for their customer.

Sometimes VRS providers return numbers back to their carrier but forget to empty out the ALT-SPID, and sometimes other VRS providers are re-allocated those numbers but are unable to change them in iTRS as they down "own" them. The fix to this is to have the new VRS provider change the ALT-SPID to their own in the NPAC database, and Neustar will transfer the iTRS database entry ownership of that profile to them.

As for 1Number. I'm kinda the guy who designed that as well...

Presently, the 1Number feature can only be enabled on a Z phone number for a Z video phone.

Nothing in iTRS changes. For 1Number. You just need a Z phone to act as the "primary".

When someone calls that "primary" number, the call is "forked" on the ZVRS calling platform to allow it to simultaneously ring up to 4 videophones at the same time, including one additional ZBox to act as a house flasher (for a potential total of 5 things simultaneously ringing). Of those 4 videophones, one of those can be a 10 digit iTRS phone number.

So I'm still confused here as to what you are claiming about the P3. So long as Purple populates the iTRS database for that phone number with the IP address of their Vidsoft.de H.323 gateway, any VRS provider should be able to call that P3 phone number

Please contact ZVRS customer support if you have further questions. Escalate if you get someone who cannot answer the question. If you escalate enough, you might eventually make it to engineering, and me. I assure you, your question will be answered.

Smithtr

that is true I heard many bad spammer complaint report! i knew

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zerodog

Your explaining is much better for what I understand you explained.

Here the confusing about the P3. They say, it doesn't require to log in.. Just as leave as the splash log appear without log in, it require to get P3 or any software to run with iTRS if log in, right? The sale says it doesn't need log in. So whatever those people use software via with VRS provider that need register because of 10 digit number.

So I understand you are saying that One Number that you design as a team design that... I understand its Zphone or whatever the product that ZVRS providing. I understand it will rang all those but to use one of those device or software to outbound, it still need register, right?

__________________
Life is giving to us, we earn it by giving it. Let the dead have the immortality of fame, but the living the immortality of love - mean next child earn the life from me, because I love my child that mean lot to me will give to next little person earn the immortality of love from families.

lilbugsb3

yep it does. when i had to closed my account from tmobile.. then BAM all contacts are GONE. Sorenson do not punish you for lost features but same as cell phone service, for example, Verizon has NFL that able to watch "live streaming on their phone" so if you want to switch to spring then YOU lost feature with NFL because Sprint doesn't have like that so.. hopefully you would understand because its normal for business to doing this.

lilbugsb3

Oh yeah, I heard alot of ZVRS installer just being fraud, that is so SAD because one of my friend inform me that he will not able to use VP for a while because one of his friend need money so my friend decided to order z product for porting to ZVRS from Sorenson. And Guess what, ZVRS installer told him, just use Z product till installer got paid then my friend can have VP back... mmmm something's wrong with this picture.

vwbug19

oh wow u are misinformed sorenson doesnt punish u for using other vrs it just porting the number to other vrs such as zvrs and the contact list will be lost as its removed from server so... the number will go straight to zvrs devices instead of sorenson vp-200!!

VRSEngineer

This sounds like a miscommunication of some sort.

The P3 would need to be "logged in" to ring.

If the P3 is offline, it would still have an IP address in the iTRS database to the Purple P3 gateway so that you can get P2P videomail.

The fact that the P3 rolls to videomail effectively stops 1Number from working correctly: as soon as the P3 videomail server answers the call, your other phones will stop ringing.

Ideally, for 1Number to work correctly, you want ZVRS videomail, which requires disabling videomail on your non-Z phone (so that your non-Z phone's videomail system does not answer the call and stop the ringing).

This is why only the VP200 is officially supported by ZVRS at this time.

If someone said otherwise, they are very confused. Do you happen to remember who you walked with? Please call back and escalate this if you are so mis-informed again. Keep escalating until you get to someone with an appropriate understanding, and keep a log of whom you talked to so we can talk to those individuals.

VRSEngineer

The server that your contacts are removed from are run by Sorenson.

I assure you, there is no technical reason why Sorenson could not retain the contact list on your VP200 after the number is ported away from Sorenson.

This is a business decision that Sorenson has made.

ZVRS, on the other hand, does NOT remove your My Contacts from your online web profile on ZVRS. If you port a phone number away from ZVRS, your My Contacts are still available in your profile.

VRSEngineer

Was this behavior reported to ZVRS Customer Service? We do take such reports seriously. They are follwed up on, and we do enforce a code of conduct.

If we are not advised of these occurrences, we can't address them.

RickL66

If your cell service was cut off on your cell phone, can you access your gmail's address book. NO you can't. Same concept applies.

RickL66

Let me give you a good example. I had a friend of mine who wants to try out the "free Z-20". My friend called zvrs and said they wanted to get the free phone. He was explained that he needs to port his Sorenson number to get the phone for $200, and after 6 months or 1 year, he will get a rebate check for $200 from zvrs. My friend said he would rather port his snapvrs or purple number because he doesn't use it at all, and the sales person says "can't do that, has to be a Sorenson number" Why is that? That definitely is wrong! Who do we report that to at ZVRS?

FishWrangler

I heard that Zvrs fooled some Sorenson users by telling them, "just port your number to Z and get another number from Sorenson" but it doesn't work that way. Porting means you're changing VRS providers.

VRSEngineer

Porting means you're changing VRS providers for a phone number.

A phone number is not a video phone. A video phone can have many phone numbers. Case in point: does your vp200 currently _also_ have a Sorenson toll-free number associated with it as a DirectVP? It probably does. Most do.

Unfounded allegations aside, if you have an issue with your VRS provider, complain to their customer service. All VRS providers are required to file customer complaints yearly with the FCC. If your VRS provider cannot address your complaint adequately in a timely manner, it never hurts to drop a well worded complaint in the FCC EFCS system as well.


As to the technical aspects of porting: porting merely wrestles the control of a phone number from one VRS provider to another. When this occurs, the old VRS provider should remove that phone number identity from their internal dialplan to allow other old VRS provider's videophones from calling that number, and from the ported device itself to prevent it from placing calls that look like a phone number now assigned to another VRS provider.

It is up to the VRS provider to make business decisions about how how they can retain customers. A VRS provider _could_ make make the business decision to give you another number so that your VP continues working....

However, look at it from the business perspective: an amortized capital asset (your videophone) was partially or fully subsidized by your VRS provider with the expectation that revenue generated from that hardware device will eventually pay for the portion that the customer didn't pay for the hardware device.

No VRS provider wants to provide a videophone to a customer that won't use it.

How many old videophones do you have in the box under your bed that you no longer use? If you say "none", I'd be very surprised.

Simply put: Sorenson has made the decision to give you a free video phone, the VP200. If you give out your VP200 phone number to all of your friends, it is most likely that you will use that primary device for your VRS calls as well, which is what funds Sorenson's ability to give you that free phone.

Video phones are not free. You end up paying for that free videophone by placing VRS phonecalls through the VRS provider that "gave" you that phone.

If you suddenly port the _phone number_ away to another VRS provider, that new provider is going to reap the benefits of you using their device as your primary videophone. This includes the VRS minutes that you were going to generate to cover the cost of giving you that videophone.

Any VRS provider has to ask themselves what makes business sense here? Give a videophone a new phone number that isn't likely to be the customer's primary phone anymore and lose out on the potential VRS minutes, or cripple the phone in some way so that the customer is either forced to port the phone number back or send the phone back to the VRS provider to recycle for another customer.

Video phones are not free. There is a capital outlay. These are all business decisions.

The same thing is true for cellphones, btw. Cellphones are not free, or even inexpensive, unless you sign up for a wireless cellphone contract. Wireless carriers follow this same business logic to amortize the cost of the hardware they are subsidizing across the duration of your contract with them.

The difference here is that you haven't signed a contract with your VRS provider, have you?. They can't exactly charge you an early termination fee to recover the subsidization cost of their videophone. Who would they bill? How would they collect it?

A VRS provider is most interested in putting their videophone asset into another customer's hands who can bring in revenue to cover the cost of that asset.

In the end, this is just business.

Get the FCC to hand out vouchers for videophone hardware, and have everyone pay the full cost of the videophone hardware otherwise, and this problem goes away.

Until then, it is what it is.

After reading the above, ask yourself "why would ZVRS give me a rebate check for $200 in 6 months?" Really think about it.

Hint: Sorenson is 80% of the VRS market. No early termination fee, or way to collect it...

Understand?

If you were running a VRS business, what would you do? Can you think of a better way to handle the economics of this problem?

zerodog

Wish to knew more about that toll free number issue after porting to ZVRS. How come ZVRS didn't post the website about the tech issue with number after that or any process to sign up and sales rep didn't inform us as we aware of this may cause problem...

It would nice hassle so we can contact CRI to remove toll free as it proof that we one of us who wish no longer want their service.

You are well explain...

__________________
Life is giving to us, we earn it by giving it. Let the dead have the immortality of fame, but the living the immortality of love - mean next child earn the life from me, because I love my child that mean lot to me will give to next little person earn the immortality of love from families.

VRSEngineer

I'm not sure who "CRI" is in this context, what website you're referring to, or what tollfree number you're talking about.

Again, rather than post identifying data here, I suggest contacting Customer Support about this issue with the facts and escalating until you reach someone who can answer your question. I can assure you, your question will be answered, even if you have to escalate all the way to engineering

lilbugsb3

i would prefer to stick with VP 200 because what if zvrs upgrade a new product and have to pay for another while sorenson stays free so they upgrade a new one while i lost nothing but zvrs will have a new product in the future and might waste my money on it so nah. i would like to stay with free so i dont have anything to lost