relayoperator
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- Joined
- Oct 17, 2006
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I love being able to answer your questions...
Well sometimes the hearing user will say "Go ahead to SK" and we need to type everything that the hearing user is saying. On occasion, there will be a dead silence where both deaf user and hearing user have both said goodbye but both are lingering on the line. To clear up confusion an operator may do that. It is not saying that we want you to hang up. It is giving you the option and is not saying, "We are cutting you off". "You can go ahead and disconnect." It's kind of a nudge with those awkward pauses. Also if the hearing user has hung up - we offer you the option to do that as well. I never use ga to sk, I always offer another call. Again all interpreters and relay services are different.
Also in response to another question; we are allowed to use certain phrases but not all questions we can answer. All services are different. I know my service does not allow us to use anything other than pre-made phrases that are part of our software. (Sounds nice) (Sounds angry) are pre-made pharses in our system. Therefore we can tell you. But when you ask us a question like, (Why did they hang up?) -- we don't have the answer to that. Or if a deaf user is trying to initiate a conversation...we cannot answer. If that makes any sense?
We would love to have a database where the deaf and hard of hearing REGISTER to have a specific name or title in order to use the relay system - to diminish fraud. However, that would take MONTHS to establish and it doesn't necessarily follow the FCC law. That is why it hasn't really taken place. At least as far as I know. ??
Well sometimes the hearing user will say "Go ahead to SK" and we need to type everything that the hearing user is saying. On occasion, there will be a dead silence where both deaf user and hearing user have both said goodbye but both are lingering on the line. To clear up confusion an operator may do that. It is not saying that we want you to hang up. It is giving you the option and is not saying, "We are cutting you off". "You can go ahead and disconnect." It's kind of a nudge with those awkward pauses. Also if the hearing user has hung up - we offer you the option to do that as well. I never use ga to sk, I always offer another call. Again all interpreters and relay services are different.
Also in response to another question; we are allowed to use certain phrases but not all questions we can answer. All services are different. I know my service does not allow us to use anything other than pre-made phrases that are part of our software. (Sounds nice) (Sounds angry) are pre-made pharses in our system. Therefore we can tell you. But when you ask us a question like, (Why did they hang up?) -- we don't have the answer to that. Or if a deaf user is trying to initiate a conversation...we cannot answer. If that makes any sense?
We would love to have a database where the deaf and hard of hearing REGISTER to have a specific name or title in order to use the relay system - to diminish fraud. However, that would take MONTHS to establish and it doesn't necessarily follow the FCC law. That is why it hasn't really taken place. At least as far as I know. ??