I work for a small relay service provider. I am interested in providing the best possible relay service available, however, I am not deaf and really have no ties to the deaf community outside of work, so I am afraid my perspective on what makes a superior relay service is from a hearing person's point of view rather than a deaf persons. Because of this, I would like to ask a few questions, and hopefully by doing so we can provide a better service for you.
First off- who is your preferred relay service provider and why? (the why is important)
Which of the following are (or are not) important to you on a relay call?
speed
Acuracy
sentance structure/punctuation
use of GA/SK
on automated menus, offering to immediately search for a live rep
offering additional calls
abbreviating (or not abbreviating)
using emotion in calls (i.e. raising our voice to hearing person if you are yelling)
interpreters speaking with and/or answering questions for clarification for you
Announcing (or not announcing) call as a relay call
What is your absolute biggest pet peeve about relay calls? (and what can we do to fix it)
Lastly (and this to me is the most improtant question), What do YOU want from a relay service provider? What will keep you coming back for more?
I'm sure that I am missing something from the list above. Please, speak your mind. Tell me what you like- what you want, and I will do my absolute best to provide you with it.
Thank you.
First off- who is your preferred relay service provider and why? (the why is important)
Which of the following are (or are not) important to you on a relay call?
speed
Acuracy
sentance structure/punctuation
use of GA/SK
on automated menus, offering to immediately search for a live rep
offering additional calls
abbreviating (or not abbreviating)
using emotion in calls (i.e. raising our voice to hearing person if you are yelling)
interpreters speaking with and/or answering questions for clarification for you
Announcing (or not announcing) call as a relay call
What is your absolute biggest pet peeve about relay calls? (and what can we do to fix it)
Lastly (and this to me is the most improtant question), What do YOU want from a relay service provider? What will keep you coming back for more?
I'm sure that I am missing something from the list above. Please, speak your mind. Tell me what you like- what you want, and I will do my absolute best to provide you with it.
Thank you.