qwerty123 said:
starting jan 1, 2006, all vrs providers must be open 24 hours along with average speed of answer less than 3 minutes on 80% of VRS traffic. Will reduce to two minutes in July 2006 and down to one minute by end of 2006.
Almost, not fully correct.
Jan 1, 2006: 80% of all calls in 180 seconds (3 minutes)
July 1, 2006: 80% of all calls in 150 seconds (2 1/2 minutes)
Jan 1, 2007: 80% of all calls in 120 seconds (2 minutes)
Source:
http://hraunfoss.fcc.gov/edocs_public/attachmatch/DOC-259991A1.pdf
The requirements, even at best, will still only require "2 minutes, ON AVERAGE, for only ever 4 out of 5 calls into VRS" That means that all day, every day, one VRS provider can choose to answer 8 out of 10 calls, as long as they average up to the required 2 or 3 minutes, ALL day long. That means that when it's busy, too bad, and when it's not busy, they'll answer just quick enough to bring down their average.
That means that one person could get answered in 5 seconds, then the next person can be answered within 6 minutes. That's really not cool.
Two VRS providers have a separate requirement to answer
85% of their calls in 30 seconds. 30 SECONDS. Not MINUTES. They have to have that speed of answer for their WHOLE service, which means YOU benefit. Guess which two they are?