ViableRegional
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Job title: Viable Representative
Job Description: Viable Representative (Contractual)
Locations: Accepting nationwide applications.
Website: Viable.net Homepage
E-mail résumé to: jobs@viable.net
The position is responsible for assisting deaf and hard-of-hearing customers with installing the VPAD, Viable Vision, and ViableVRS, troubleshooting networking issues, training customers to use ViableVRS, and undertaking other marketing-related projects as assigned.
Responsibilities:
Customer Support, Training, and Education
• Assist deaf and hard-of-hearing customers in installing videoconferencing products.
• Provide technical assistance to customers requiring help in: (1) setting up Viable Vision and/or VPADs; (2) adding ViableVRS.tv to their videophone; and (3) placing a ViableVRS call using both methods.
• Provide remote-customer education and training on using ViableVRS, developing educational/training materials as needed.
• Troubleshoot hardware/software issues as required to achieve customer satisfaction.
• Report service-related issues and interface with the Viable Customer Support Team.
• Provide, on a escalation basis, second-tier customer support and/or technical assistance to customers, in collaboration with the Customer Support Team.
• Transfer knowledge and learning to first-tier customer support to minimize number of escalations to second-tier Customer Support Team.
Customer Feedback and Understanding
• Disseminate and collect customer feedback for Regional Coordinator.
• Identify and communicate patterns and trends in customer usage based on observations.
Customer Interactions and Brand Building
• Promote favorable perception of the Company's brands and offerings with customers through regular interactions and participation in special events, as directed by Viable.
• Provide regional presentations and/or workshops for Viable\'s products and services.
• Build and maintain positive relationships with deaf and hard-of-hearing communities, including but not limited to the following: business, education, government, and community-based organizations.
• Identify regional-community events for Viable representation, as directed by Sales.
• Convey excitement and enthusiasm about the Company and its services and products.
Requirements:
• Excellent communication skills and a good understanding of Deaf culture.
• Ability to create reports encompassing installation and customer service related issues; interface with the Viable Customer Support Team and Sales Operations Manager.
• Must be familiar with PC and videophone troubleshooting, networking, router configuration, and firewall issues.
• Ability to effectively communicate in American Sign Language (ASL).
• Ability to be flexible and accommodate an extensive travel schedule.
Compensation:
• Commensurate with experience and qualifications
Application deadline: Until filled
E-mail résumé to: jobs@viable.net
Job Description: Viable Representative (Contractual)
Locations: Accepting nationwide applications.
Website: Viable.net Homepage
E-mail résumé to: jobs@viable.net
The position is responsible for assisting deaf and hard-of-hearing customers with installing the VPAD, Viable Vision, and ViableVRS, troubleshooting networking issues, training customers to use ViableVRS, and undertaking other marketing-related projects as assigned.
Responsibilities:
Customer Support, Training, and Education
• Assist deaf and hard-of-hearing customers in installing videoconferencing products.
• Provide technical assistance to customers requiring help in: (1) setting up Viable Vision and/or VPADs; (2) adding ViableVRS.tv to their videophone; and (3) placing a ViableVRS call using both methods.
• Provide remote-customer education and training on using ViableVRS, developing educational/training materials as needed.
• Troubleshoot hardware/software issues as required to achieve customer satisfaction.
• Report service-related issues and interface with the Viable Customer Support Team.
• Provide, on a escalation basis, second-tier customer support and/or technical assistance to customers, in collaboration with the Customer Support Team.
• Transfer knowledge and learning to first-tier customer support to minimize number of escalations to second-tier Customer Support Team.
Customer Feedback and Understanding
• Disseminate and collect customer feedback for Regional Coordinator.
• Identify and communicate patterns and trends in customer usage based on observations.
Customer Interactions and Brand Building
• Promote favorable perception of the Company's brands and offerings with customers through regular interactions and participation in special events, as directed by Viable.
• Provide regional presentations and/or workshops for Viable\'s products and services.
• Build and maintain positive relationships with deaf and hard-of-hearing communities, including but not limited to the following: business, education, government, and community-based organizations.
• Identify regional-community events for Viable representation, as directed by Sales.
• Convey excitement and enthusiasm about the Company and its services and products.
Requirements:
• Excellent communication skills and a good understanding of Deaf culture.
• Ability to create reports encompassing installation and customer service related issues; interface with the Viable Customer Support Team and Sales Operations Manager.
• Must be familiar with PC and videophone troubleshooting, networking, router configuration, and firewall issues.
• Ability to effectively communicate in American Sign Language (ASL).
• Ability to be flexible and accommodate an extensive travel schedule.
Compensation:
• Commensurate with experience and qualifications
Application deadline: Until filled
E-mail résumé to: jobs@viable.net