(1) I would like the operators to let us know if they hear a voicer's drunk. For example, my father was drunk at night when I asked him to drive home. I did not know that he was at a bar. I would have picked him up. It is a sort of not a big deal to me he is a very good driver for many years, and I just don't want something happen in one night.
(2) Another subject, do they let us know that there is a voicer's background noise?
(3) Do we need to say "Please dial ###-####"? Should we just give the operator the number only? I think it is a polite for us to say please dial the number. Can't they say, "I'm ... relay operator, may I have your number?" Do they have a computer program that automatically typing for them without typing the whole sentence manually?
(4) Is there another way for me to say the operator in a short? "Please dial ###-#### Please hang up 4 rings before an answering machine picks up. If it is an answering machine, please hang up. " It is kind of long sentences. You know, many operators have received so many phone calls everyday.
1] we are not permitted to say that someone is drunk because on the phone we have little way of being totally sure; after all they might be speech disabled or just excited about something etc... We can say that someone is slurring, but we also have to be careful because we call all over the states and we don't want to confuse accents with slurring. I honestly couldnt tell you the difference between a drunk person from Kentucky and a sober one because they're both difficult for me to understand. Also, we would get in really big trouble for saying that someone WAS drunk if they were not.
One thing though is that for certain relay services, you can ask the operator for their opinion after the call, understanding that this is only an opinion. On a rare occasion when someone is really rude, I will sometimes also let the caller know so you can avoid them and take your business elsewhere.
2] I'm required to provide all background noise I can detect, be it a tv, traffic or a baby crying. I thought this was standard, you're right, it should be because it makes it easier for the caller to contextualize where the called party is.
3] we dont think youre rude if you just give us the number to dial. Most callers say thank you and are really generous with friendly comments at the end of a call, and we know they're good people with good manners.
4] where i work, we're web based and have a 'special instructions' box so that people can specify instructions like your example, or let us know that they are looking for someone in customer service etc. I don't know about TTY based calls though...
I hope this covers some of it, thanks for the feedback!